D.R. Horton

I contacted DR Horton on or about October 22, 2018 before my warranty expired on December 2018, about the excessive moisture throughout my home. DR Horton sent a representative to my home and acknowledged the excessive dampness in my clothes. They repeatedly sent different companies, from HVAC companies, someone to inspect the window installations, another DR Horton representative that had worked with me in the past and the HVAC people installed a vent in the bedroom closet. At the time of installation the Fogel Service representative said it would not solve the problem and it hasn't, in fact that dampness has gotten worse and has moved to other areas in the home including clothes in dresser drawers. I literally have to drive my clothese before wearing and towels before using.

I purchased Breathe Green Charcoal Bags and placed throughout my home; placed hanging DampRid bags in my closet and have replaced repeatedly; and placed DampRid Hi-Capacity Moisture Absorber buckets throughout my home and have replaced twice.

On April 29, 2019, I sent DR Horton an email of frustation. DR Horton never responded. I employed Southern Foundation and Crawl Space to inspect my home on or around May 28, 2019. Southern Foundation and Crawl Space acknowledged a severe moisture problem and recommended the home be air sealed to stop the Stack Effect and that the carpet be removed to determine whether cracks in the foundation may be the cause. I submitted the report to DR Horton. They never responded. I hired an attorney on June 4, 2019 and he sent a letter to DR Horton on June 10, 2019. DR Horton Counsel, Cammy Kennedy responded on June 18, 2019. Cammy Kennedy requested addition information. I hired One Hour Heating & Air Conditioning. The technician ran multiple tests and visually inspected the home. It was determined the cause to be leacking duct work causing the house to draw in humidity from outside the attic. The Technician recommended the sealing of the complete system and out with Aeroseal and if the humidity persist, a dehumidifier may be needed. On July 10, 2019, my Attorney responded to Cammy Kennedy with the information I provided. On July 30, 2019, after not receiving a response from Cammy Kennedy, my Attorney sent an email to Cammy Kennedy stating that DR Horton requested additional documentation and asked if DR Horton had reviewed and what action if any, DR Horton is prepared to take. On August 5, 2019, my Attorney sent me an email stating that he did not received a response from DR Horton. On August 8, 2019, I sent an email to Cammy Kennedy detailing my efforts to resolve the moisture issue in my home that is at 68%. It was my attempt to resolve this issue when I return from vacation. As of today, Cammy Kennedy has never responded. And the moisture persists in my home. Shortly after returning from vacation, my home was damaging on September 5, 2019 by a tornado, causing significant damage. My home has been repaired. While it is my intent to solve the problem as it is causing me a lot of money to dry my clothes and replace the DampRid products, I had a deductible with my home owners insurance. Further, I have a medical condition that is in the process of being diagnosed as a result of a battery of tests, labs and medical procedures.

Before the year is over and the work done, I will file a claim against DR Horton for reimbursement for all of my out-of-pocket expenses to resolve the problem that they acknowledged existed and refused to take the necessary actions to resolved. They simply stopped responding.