Red Robin reviews and complaints 1
View all 217 complaintsRed Robin - Customer service
12/29/19 at approximately 5:25pm my family and I went to eat at the above location. We had eaten there once before and enjoyed the experience and for that reason decided to return on this evening.
There were three of us in my party and we were seated promptly.
This is where the customer service went down hill.
The restaurant was moderately busy. There were several table in the area we were seated in that had been served and were enjoying their meals.
Two female waitresses and one waiter were working this section, which was located in the back dining area.
Not one of them acknowledged the fact we were seated or came over to take an order or give an explanation of lengthy wait.
At 5:45 pm I looked at my watch to see the time. I allowed 15 minutes more waiting time. During this period the two waitresses and waiter passed by our table and still did not acknowledge the fact we were there.
We sat there until 6 pm at which time we got up and left the restaurant.
This put a disappointing reflection on Red Robin as far as I am concerned.
Latest Red Robin Reviews
Mixed Experiences at Red Robin - Worth a Visit for Some, but Not for All Great customer service Not giving me credit for a gift card Inconsiderate organization Food safety with a pandemicGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!