Jackson Hewitt reviews and complaints 1
View all 232 complaintsJackson Hewitt - tax prep
I don't have a question its more of a statement. I am very disappointed with the service that I received with my Tax Prep. The first time my wife and I went without her w2 and we were told our tax refund would be a certain amount. Her w2 was exactly the same as her last pay stub but our refund was changed by -$2500 because of a over sight on the agents part. After that the agent who had informed us that she would file my state taxes the first time I was there and she didn't. We also were not allowed to E-File our state refunds we were forced to mail them out ourselves. We told the agent to make sure that our state refunds would be direct deposited. Now that I'm overseas I'm just now finding out that my state refund is being sent as a prepaid debit card which was not the agreement that we had. Also our Federal refund was about $500 less than what we were told it would be. My observation is that the agent is too untrained to be a tax preparer and often needed help from other employees. The entire tax prep took over 2 hours from start to finish. I am very disappointed in the service that I received and will not be using Jackson Hewitt as my tax preparer next year.
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Jackson Hewitt Reviews
2022 tax refund A Reliable and Convenient Tax Service for Your Needs 2022 federal tax filing Employee of Jackson Hewitt Money back guarantee not honoredGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!