Jackson Hewitt review: 2022 federal tax filing

We have used J/H tax services for about 3 years. 2022 was the first year my husband went part-time at work and I fully retired. We didn't really know what to expect tax wise, but we have never had to pay in. We filed with an Aarp cpa for 2023. They found a $6000.00 mistake made on our taxes in 2022. We had to pay according to them over $7200.00. Which we did by taking $5000.00 OUT OF MY IRA, thus adding an additional $1000.00 we had to pay for fed tax. We had to file an amended tax form. At 1036 West Riverside, Rockford,Illinois on April 4. They waived the $75 amended tax fee. I have called for 3 weeks requesting our original filing to be refunded due to their mistakes causing us to pay way more than we had to. 2 different people kept saying they would get back to us and keep blowing us off. I want our filing fee back plus the $100 you advertise for finding you the best refund compared to others.. The same should be done for your mistakes. We paid $284 for filing. So, I would like $384 back. I am considering filing a civil suit about this including the extra $1000.00 we had to pay in extra taxes. I need the franchise owners name, address, and phone in rockford,il at the jackson hewitt office on West riverside. Rockford,il

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