WoodSprings Suites

I called the front desk my second night at the hotel because the ac was out. I went up the next day Wednesday and there wasn’t a manager in the building. I went down Thursday I met the gm “max Taylor” and told him what was going on. He waved me out of the office. And I said okay I spent all day trying to get in touch with corporate. No luck. Friday nothing just on the phone with corporate no communication no nothing. Saturday he said he tried to move me. I was at work and why did it take 4 days to get me moved either way. Today. I went down just to see if someone would make the ac work and to ask about a possible refund since this is ridiculous. I was told “google the number and you don’t need my name” when in fact I do. The name he gave me obviously was fake but this is sad and ridiculous. I’m pregnant and very uncomfortable. And My basic needs aren’t even being met. Soooo

I have made my reservations online when I get there is no one at desk had to call.. put me In a single room which I paid for a double.. Go in and the air isn’t working.. Tells me she is going to get maintenance to come look at it… So now I have to go places in my car just to stay cool which isn’t right… And you can’t get in touch with anyone cause now that won’t answer the phone.. This is rude and unacceptable why does a person have to wait for the room when check in is at 3. Please get in touch with me asap [protected] thank you

Checked in on July 15th 2019 and stayed there till yesterday which was September 2nd, 2019 and time I was there no complaints were ever called on me, I kept to myself and I am a traveling construction worker so that means I'm just here to sleep and mayority of my time is at work. Had to pay for a full week for the upcoming labor day holiday even tho I wasnt there friday, Saturday or sunday which is fine but when I came back yesterday to pay for another week supposedly housekeeping found needles under my bed which I definitely know isnt true plus housekeeping doesnt clean rooms everyday I know this and I knew someone was coming into my room and told the front desk twice about it and nothing was done. I always turn my tv and all lights off when I leave out in the morning I come in and my lights are on and tv. Things are misplaced, they are redoing the hotel so anyone could've came into my room. So I got kicked out and the law called on me for something that was planted, staged and a complete lie. This hotel has drugs running all thru and the cops even know about it. I take random drug tests, hair folica tests and pass everyone cause I DONT DO DRUGS but yet found needles in my room under the bed? I clean my own room, have my own vaccum cleaner and btw there was a mountain dew can and bottle cap under my bed so they didnt clean it. I'm complaining cause I was a great attendant and didnt cause any trouble, jo complaints at all, paid up front no questions asked, I kept to myself and didnt bother anyone so why would this hotel allow someone to go into my room while I wasnt there for 3 days and supposedly find needles under my bed? I know housekeeping doesn't clean every day or even every other day. They never touched my room until I was gone for 3 days, room paid in full and been there since july 15th. My name is heath Gibson, phone number [protected] and its complete [censored] I was treated this way, made out to be some junkie when I'm not at all and I'm thinking of exploring other options to solve this matter.