Dillard's

Friday November 15th I went into dillard to return a Michael Kors coat that I purchased. The coat was was a feather down and all of the feathers were coming out of the coat. First I took the coat to the register in the coat department and two young girls refusd to help me. I told them I needed to return the coat and showed my reciept. One girl said there was nothing they can do if the item doesnt have the pop sticker and that my reciept didnt mean anything without the sticker. I asked her when has that been a requirement because i have a dillards credit card and havent had an issue in the past and she told me to go to customer service and see if they will help me. I went to customer service they called the manager and he told me there was nothing he could do. i read the back of my reciept to him and he rudly told me that he cant return the coat because he doesnt have proof that i bought it from there and he doesnt know if its their product. I informed him the coat is still on the shelf I bought it two weeks ago. he said he cant return it to call michael kors. I declined because i didnt buy the coat from michael kors. he declined my return and also a store credit. offered to give him my dillards credit cards I used for the purchase but he said he cant pull up my purchase with my card. he was very dismissive. I asked for corporates number and he refused to provide me with any information. I left and the next day drove to another city to go to the dillards there and they returned the coat with no issue. I had to drive 30 mins out of town and that is unacceptable. I will be canceling my dillards card and putting up my review about dillards on ever social media site because this happens to ofter and I should never have to fight with a manager about getting a refund on a defective product. I paid $200 for that coat there is no reason it should matter if i have a pop sticker or the reciept