Direct Auto & Life Insurance / DirectGeneral.com reviews and complaints 1
View all 41 complaintsDirect Auto & Life Insurance / DirectGeneral.com - non payment of stolen recovered totaled vehicle
CAR WAS STOLEN SOME TIMES BEFORE DAY APRIL 21 2008 A POLICE REPORT WAS FILED THE CAR WAS FOUND WRECKED AND DECLARED TOTALED BUT HAD TO BE SEEN BY AN ADJUSTER THERE WERE TO SET OF KEYS MY DAUGHTER AND I SHE HAD THE ONLY LOCK IT HAD POURED DOWN THAT NIGHT SHE HAD GONE TO CHURCH I UNLOCK THE DOOR AS SHE RAN IN SHE COULD NOT REMEMBER IF SHE HAD LOCKED THE CAR DOORS BECAUSE IT WAS POURING DOWN. WE HAD GOTTEN A NOTE SAYING THE CAR WAS PAYMENTS BEHIND WHICH THEY WERE NOT SO WE THOUGHT THEY HAD PICKED THE CAR UP SO AT FIRST MY DAUGHTER CALLED CITI FINANCIAL AUTO THE NOTE WAS A MISTAKE THEY HAD NOT PICKED UP THE CAR SO SHE CALLED ME TO ASKED ME IF I SAW THE CAR WHEN I LEFT THAT MORNING MY FIRST DAY BACK TO WORK FROM SURGERY AND SEEMS SOMETHING WAS STRANGE BUT I COULD NOT PUT MY HAND ON IT I WASNOT THINKING A CAR MISSING OUT OF MY DRIVE IT IS WAS USUALLY PARKED ON THE DARKER SIDE RIGHT BESIDE MINE AT FIRST DIRECT GENERAL KEPT TELLING US AS WELL AS CITI FINANCIAL AUTO THAT THEY WERE PROCESSING THE PAYMENT IT TOOK SO LONG THEY WOULD NOT RETURN PHONECALLS THEN ONE DAY UN ANNOUNCED SOME INVESTEGATOR FOR DIRECT FROM SOUTH CAROLINA SHOWS UP WITH A TAPE RECORDER AND ASK US QUESTIONS ABOUT WHAT HAPPENED AND TELLS MY DAUGHTER SHE IS THE PRIME SUSPECT IHAVE NOT HEARD FROM HIM SINCE HE ASKEDFOR CELL PHONE RECORDS FROM HER WHEN WE CALL TOM LARKINS THE ADJUSTER HE NEVER RETURNS PHONE CALLS THE CAR HAS NOT BEEN PAYED AND WE CAN NOT GET ANOTHER CAR EVEN THE CAR DEALER WHERE WE TRIED TO GET ANOTHER CAR TRIED TO CALL AND THEY NEVER RETURN OUR CALL NOR HIS
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The man who works at Direct General auto claims refund agent sandra direct general of henderson north carolinaGiving a Voice to Consumers
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Caroline deprez
1905 oakley ave. apt b
Ft. myers fl.33901
Dob: 08/27/1964
Policy# glpa242904631
please correct last name on policy.
It is misspelled... from :
De perez to deprez ty
Direc General is a scam! I called for a simple window replacement because my car was broken into. They told me that since my mother and I live together they had to investigate and it's going to take a week or more. WHAT DOES THAT HAVE TO DO WITH THE TEA IN CHINA?!?! Rip-off
Direct is so full of BULL ### THAT ### JESSICA GUICE THAT ### SUZANN ANDERSON AND ETC. THEY GOT THE RIGHT ONE... I'm all about my money and they will pay!
I had a simple locked my keys in the car. Paid the locksmith and called for a claim payback. Stayed on hold... Bounced from person to person... More cheesy on hold music...you get the pattern. This place is a joke! Called back to see what happened and if you read starting at "Stayed on hold..." I think you will understand where this goes.
Direct General is not a good car insurance company they will not answer nor return calls. There not on top with there advertising.They work very slow with there costumers. Thats not good for business. So i advise anyone not to get with them this is just a warning if you dont want to go through a head ache. And oh they do not give you a rental.
Unfortunately, Direct General ostensibly targets the very type of customers many of us choose to label as illiterate, therefore undeserving and (somehow) dishonest. Regardless of the grammar, there is an undeniable sense of frustration, disgust and anger in these messages, .They serve as a warning to the wise. Often, these customers are the prime targets of mercenary "marketeers". True, nothing worth its value is usually free nor easy, and this old saw applies to Direct General's commercials. My advice: get the best legal and medical representation you can afford, regardless of cost (avoid the "one call, that's all" messages). For those who are frauds, I'm sure Direct General is quite able to defend itself ; but treat customers with respect so they don't turn to the internet as a last resort.
I'm new here, but I love listening to people overreact and complain about dumb crap.
Holy crap, I couldn't get through the first 5 lines of this story. It's almost as if it were typed in a different language and then run through Google translate...maybe I'm just giving the author the benefit of the doubt. I have a hard time believing anyone could possibly be that illiterate and still be able to type a story.
Im a victim also, Direct General is a scam. They don't wanna pay they try to find a reason to not pay. So you people that trying to down rate the complaintners yeah yall workn with Direct General Scamming ### soon or later Direct General is going down and I'm go make sure its known so other people want go through the same situation with you ###. FFFUUUCCCKK DIRECT ya heard..
That was the funniest, most ridiculous ### I have ever read in my life. For her to even mention the finance company causes me to believe she has some residual guilt from... I don't know... Maybe an insurance job gone wrong? I'm just sayin'...