Convergys reviews and complaints 1
View all 36 complaintsConvergys - wrongful dismissal
My husband and I both went to work for Convergys on October 26, 2009. We started our training and 2 weeks into the training both of our kids got sick with the flu (that had been picked up from the filth of the Convergys building). I missed approximately 20 hours due to taking care of them, and I was asked to resign or be fired. So I resigned. My husband continued working at the company only because there are no jobs to be found in our region. He was promised promotions to floor walker and even one time promised to be put on Resolution Desk. His TL would always make up some excuse why he couldn't be promoted for one reason or another. On June 30, 2010 our daughter became sick and spent 13 days in the hospital which was 60 miles away from our home. He told his TL about what was going on and she told him that everything would be ok with his job, just to take care of our daughter. So on July 7, 2010 he received a call from his TL stating to him that he needed to resign because his points were too high to continue working there. So over the phone, he resigned and his TL told him that there wouldn't be any problem with him getting unemployment since it was an issue with family. So low and behold on August 3, 2010, he received a letter stating that his unemployment had been denied because the company said he quit without good cause! HELLO! His TL TOLD him to resign! And he had VERY GOOD CAUSE, our daughter was in the hospital and had been there for 8 days prior to the phone call. He was never allowed to speak to the HR dept, because she was either on vacation or she was "busy"! Convergys SUCKS! And I'd NEVER recommend anyone work for them, unless you want to work for scoundrels and liars!
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No action for our internet connection concern. Always promises. Slow action. complaint pay poorly run company hr/team leaders/ servicesGiving a Voice to Consumers
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The trainer made the company look good and lovely this trainer needs to run this company but when I actually enter the doors of the floor and seen the cubicals.The cube walls was filthy and dirty on the cubical.It look like molds and coffee stains everywhere and they expect you to get paid 9hr looking at the messy environment.
I am complaining because I thought I would actually have a serious job that I could take seriously.Obviously I feel sad and cried after I seen how the company really feels about new employees.To work just to pay the bills is not my goal.I want to work to reach my goals.Everybody should care about each other.I do not think the administration would let there babies/adopted kids grow up and look at coffee stains/molds/dirt stuck in the corners of the cubicals for 8hr a day 5 times a week.My new goal is to find authority at a large measure to force actions.
I was fired from Convergy's after taking vacation/pto that I had saved up. I had been with the company for almost 9 years and had always followed the same process to get pto or uto approved. I was told that I had taken time that I did not have and let go, at the next pay date I received my final paycheck. Funny thing though I was sent a check 3 months later and when I contacted HR to inquire what it was for, thinking maybe a pension or 401k that had been processed, but was told it was for pto, the exact amount of hours that I had been told I didn't have. I hate them!
Well I worked for the Convergys in Olathe, KS and I was asked if I would like to which over to a different department because the hours was alot better and I would be home with my kids at a decent time. Well me and some other co-workers said yes and whiched over to start or training to help out the other department well I missed the first day due to my car being in the shop, the next day I was let go from my job because I missed one day of training. When I asked could I have my old job back they told me no because that department was over crowded, then I find out less then a week later that everybody that was in the training class with me was also let go because that same department that said they needed help turned around and said that they were also over crowded and when they went to.ask for their old jobs back they were all given the same answer I was given. Convergys is really wrong
for that because for most of us it was hard finding that job and we all have families that we need to provide for and now were stuck trying to find other jobs.
I was just discharged today from Convergys Valdosta GA site as of 01/27/2015. The alleged violation was that I was clocked into 01-001 phone time between 7:45 - 8:07 and not taking calls. They have a zero tolerance policy for call avoidance and because somehow there were no records for any account they could pull that I could use to prove otherwise they had nothing to go by so they just let me go. I was asked to clock into 17-002 (1:1 team lead coaching) by my TL Josh Powell on the 18th which was the first inquiry on the matter. Despite evidence showing that I have never been reprimanded in the 2 1/2 years I've been working for Convergys for this same reason nor do the past records in their system show that i've ever attempted to avoid calls except maybe a few minutes here and there of after call work to note an account OM Dwayne said the issue was non-negotiable even if there was a glitch in the system. Mind you this same said supposedly BULLETPROOF system deleted my entire company profile a year before and an OM had to approve 3 days VGH to rebuild my company profile before I could return to work.
Checked into "At Will" employment in the link below for my state and it's completely legit. Quote: "It does not make a difference whether the employee actually did anything wrong, or whether the employer misunderstood the facts of the situation. " How can companies legally do this to people?! I'm single mind you and still have a chance but I feel terrible for anyone actually counting on their job to support a family if this is how Corporate America operates. This is why unions were established.
Godspeed and good luck to anyone relying on "CON" vergys to feed their kids.
Convergys master plan is to hire lots of people during peak season ( spring to New Years) and discharge as many as possible during slow season January to late March. Why pay people to sit around with a slow call volume instead of laying people off? No Convergys dare not lay no one off resulting in dishing out tons of dollars for unemployment. So what do they do? Convergys's begin to purge. I filed a complaint with the company and the very next day I was called into the office by TL, Arlene Howard with Operations Manager Russell (Charlotte, NC location) and terminated, alleging that I had maxed out in the point system when in fact Ghost points were added! Dirtiest Company ever worked for
Use to work there in the Hickory Center as well, I hated it so bad that I told someone after leaving that if I had a friend in hell and one in convergys I would get them out of Convergys before getting them out of Hell! It's that bad! If they offer you a job run! Run as fast as you can, dig ditches, roof houses, clean port a potties, sale cars, work at a fast food place, but for goodness sake stay away from that place of torment.
I need to get a phone number where to call, I am an employee from Convergys Costa Rica. I am very disapointed with Convergys, almost all of my co-workers would like to talk instead of me, how can it be possible, there is an agent that started working at overnight shift, her sister is the Operation Manager 's girlfriend (his girlfriend works at Convergys as well) so, just because she is his sister-in-law she got a TL position, I can't stand it!
she only has three weeks at overnight. She used to work in the morning shift, then, we realized about it, we were very upset... Also, there is TL that has a relationship with the Operation Manager. I think that is not good, I have seen many of my friends loosing his job at convergys because a TL and him doesn't have a friendship with them. I need someone to help me, I hope someone reads this message and reply to me.
I will give a e-mail where you can send mi a message. Thank you!
Hi Lakshmi Narayan,
Thanks for your support can you please have a enquiry on the employees who is asking backdoor and please ask all of them to back all of our money.Its not at all good on their part.
We pity them.
Its not 1000/- or 2000/- he took 40k-50k .
We kindly requesting you people to take care of these things.
Thanks&Regards
rt0405
Hello jobseeker@fresher,
What are you saying we who have paid are saying lies there is no need for us, We had paid for one of the employee in convergy's but he is saying all ### bull stories and from past two days he is not lifting the call also.
Is this the way you are going to support.
Hi to All, I am also going to final round, but convergys HR Mr. Sebastin has not asked any amount. He asked several questions as related to Hr round... Guys please be care full do your level best for getting job and do not create any rumors...