Goodyear

First off let me say I worked for Good Year for 16 years. I was an assistant plant manager in Salisbury N.C. I called the local Good Year store located at 315 East Innis St here in Salisbury N.C this morning. I had a friend that worked for me send me coupons for tires for my truck, I priced the tires online, it said taxes and fees would be calculated at checkout. So, when speaking with the store manager asking about what the fees are charged, he gets very rude telling me he has nothing to do with that it's all done online, And he has nothing to do with that, and literally hangs up on me! I've had dealings with this store manager in the past when I took my truck in to have my tires rotated and balanced. He is very rude, and arrogant! When I worked for good year I was trained no matter what your day brings You're too always treat customers with respect. There was absolutely no reason this gentleman should have hung up on me! In my opinion this is not the Good Year way! I've always bought Good Year tires, but unfortunately with the attitude this store manager has, I think I will price tires else where. Good Year was a good company to work for, and was good too me, but unfortunately I had an injury I sustained at home, and no longer able to work or I would still be employed with this company. But I will not be disrespected by this store manager again! I really believe he needs to go back through his training on customer service. Thank you, and have a great day!