Taco John's

This was by far the worst fast food experience in my life. First: 5 of 12 items were not in the bags I was given in drive through. The dining room is not open due to covid so I needed to go back through the drive through. I let the guy know through the intercom and he told me he would talk to me at the window. I waited my turn again behind 4 cars to get back to the window. Second:when I got to the window and let the guy know the items that were missing he told his supervisor desiree and she said she wanted all the bags back inside the store so she could go through them to verify the items were missing! I was blatantly insulted. Now, the food that we could've been eating is getting cold in the store. The food was taken around the corner and out of my line of sight. The drive thru guy brought a bag back to the window and I told him that I wasn't going to accept the food initially given to me because it would now be cold. He told desiree and she said "well i'm not making you new food cause it's partially eaten." I said to her that it isn't right to expect us to eat food that they took back into the store, out of my line of vision, allow it to get cold and then proceed to try and issue it like it's going to be acceptable food. I asked her to remake the items that were partially eaten and she refused. So I asked for a refund of the 21.62 cents that was paid and she refused to issue that too. I let them know that I wasn't moving from the window until I either had new food or a credit for the purchase. She said she wouldn't do either and she left the food in the bag at the window. She told me I could sit there as long as I wanted. So I did. Keep in mind, i've videotaped the entire experience from the moment I got to the window the 2nd time. Lastly: west fargo law enforcement arrived, 3 patrol cars. I explained the situation, showed them my receipt then they watched the video. After viewing the video (which the drive through guy even says he's sorry that his manager is acting like this and can't believe she won't make fresh food for us), they felt I should get my money returned and they went into the store to talk to desiree and she told them absolutely no, they were not refunding my money nor were they making me food. She also said that if I return to their store, they'll sue me for tresspassing. The law enforcement officers suggested I contact corporate and inform them about this situation and the video. Armed with the video of multiple employees treating a customer poorly about them making a mistake and missing the following items from my order or incorrectly preparing the item; large potatoe ole, mexican donut bites, 1 bean burrito minus onions (the aforementioned were missing entirely from the order) and a soft shell taco minus lettuce was prepared with lettuce. My order was placed at 7:18pm and I sat in the drive through window for 14 minutes. I stand firm on principle and this was so bad that after law enforcement reviewed my receipt, they suggested also that I file a dispute with the credit card used for payment. They also suggested that I upload the entire video to youtube and social media outlets if I participate with any of them. This negative media surrounding your corporation is very unfortunate. Our family of 5 boys, my husband and I eat at the 32nd ave store in south fargo and the center avenue store in moorhead, mn a lot - but after this situation, and being threatened of being sued for tresspassing - I don't know if we will ever eat there again! My name is jamie odegaard, a very decorated 24 year veteran of the armed forces. I can be reached at [protected] or [protected]@gmail.com I will wait to hear from the corporate office to determine what my next course of action will be. Have a great evening! Now i'm off to go get my family supper since they didn't get to eat what we ordered previously from store 9799.