SmartStyle

I am very unhappy with the horrible treatment I have had to endure twice when Supervisor Kacy was in store.

The first time I had the displeasure of dealing with Supervisor Kacy was when I visited my hairstylist (whom is an angel to me) for a cut and color on July 17th. My stylist conferred with Supervisor Kacy about what product to use in my hair (due to a rather unfortunate at home job) and the attitude I received the whole time from the supervisor was one of a condescending manner and that my mere presence was an affront to the supervisor. Though a modicum of what she said may have been true about the damage to my hair, she showed a direct lack of any ability to communicate in any meaningful way. The ire, contempt and disrespect aimed at me by this woman was all but palpable. What stunned me the most was as soon as she turned to speak with another customer it was as if a switch had been flipped and she was jovial and respectful. The entire time I was in the salon I felt such an air of hostility from this woman. I was made to feel extremely uncomfortable. I left with after a deep conditioning treatment and trim.

That brings us to the abysmal appointment I had July 24th. I once again was booked into see my stylist to attempt to even out my hair color. While conferring with another stylist Supervisor Kacy (who I had informed my stylist I wanted nothing to do with per our previous encounter) decided to interject herself again into the conversation about my hair. I chose not to respond to her. The same hostile feeling was in the salon anytime she came near me. After no one spoke to her, she claimed she was leaving to make a "bank run". Roughly 5 minutes after Supervisor Kacy left another manager (The Cost Cutter Supervisor who is named Teri) came storming into the salon, making a direct line for my stylist. After a moment of discussion in the color room the manager came out and spoke to me. After raking her fingers through my hair and acting as if it were going to fall out of my head in massive clumps; she discussed how beyond damaged my hair is, how I have ruined it completely, there is nothing they can do for me, and I must live with my mistake until it grows out. She berated me continuously about the "damage" done to my hair. I have never felt so harassed by 2 women whose opinions I never asked for. I knew she was sent over by Supervisor Kacy.

I feel that both Supervisor Teri and Kacy were harassing me, and cared more about "wasting product" (to directly quote both Kacy and Teri). The actual stylists are phenomenal and wonderful women to work with, but the supervisors leave a lot to be desired. The harassment and disrespect I was subjected to due to these two women make it very hard for me to want to come back to this salon ever again.

I am also extremely disappointed to know that even though I have shared this above complaint with the Smart Style customer line, (though I had to edit it due to a character limit) I have not received any answers or had anyone reach out to me about this incident. I am left to wonder, does this company actually care about its customers?