Mr. Rooter reviews and complaints 1
View all 114 complaintsMr. Rooter - Cost and unprofessionalism
Kitchen clog. Plumber stated he woould unclog from the roof? Told him that is crazy and that he should be able to snake the pipe from the kitchen. Had me hold the cable while he went down to check to make sure it was in the right pipe. Tried to use my tools instead of using his own. Even started to go get them before he asked because he was walking down the stairs when he asked about them. Yet still charge me an outrageous rate. Walked in every room in the house as if he was looking for something. Stated we needed to fix several things one of which is Washer and Dryer hoses which are brand new. Not sure why he would be checking everything in the house except to try to scam me. If I wanted help with something else I would have told him I needed it looked at. Stay very far away from them. I would highly recommend going to somebody else. Very shady.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I am very suprised to hear you had any problems with mr.rooter plumbing. Just last week I had them out to my house because my kitchen sink wasn't draining. The technician was very nice and very professional. They also fixed the problem from my roof, he explained to me the reason for doing it from the roof is to run water thru sink at the same time as doing it from the roof to make sure the problem was eliminated. He also walked around my house to do a check up and make sure there were no other issues. The guys also did a complementary video of the sewer, it showed roots which would cause a big problem if left un atteneded. i had them come back out to clean the roots out of the line. The guy wore little booties on his shoes, cleaned up his mess. My experience with Mr.Rooter was great and I will continue to use them. Also you get what you pay for! You complain about the price but I bet you havent had ne other problems... -Jessica Omaha Ne-
Not having his the right tools and trying to up-sale you may have been unprofessional but the other things might not have been. Sometimes plumbers have to go through through vent pipe to get to a blockage. The vent pipes for plumbing systems are on the roof. In order to determine where a blockage is in the system its important to determine what fixtures are affected so they will check anything that has a drain. Checking the other fixtures also helps them determine the layout of the system and where pipes are connected because they are hidden behind walls and floors.