New York Sports Club [NYSC]

The pool at the Bayonne facility has been closed since June 25th. Today is July 22.
Every week I am told that it will be opened by the end of the week. I was told the Bayonne Bd of Health has to come to inspect it before they can reopen. I contacted the Bd of Health and they said the NYSC has to contact them. I have also been told there is a regional employee who maintains the pool. Many members use this pool and we are very disappointed in the lack of maintenance and the lack of customer service at the Bayonne Club. We were told we can use any pool at other NYSC. That is not helpful to me and I have the passport where I can go to other NYSCs. So how is that compensation for me? We love our pool at NYSC. Please can you do something to reopen it and have it better maintained.
Sincerely, Jennifer Lake

This club has no body responsible, they kept charging my credit card in increasingly rate, and when I call for complaint either they don't pick up or say the manager is not here. I wanted to cancel my membership but they never did cancel it. I Need help to get red of this nightmare. People there are horrible, and not cooperative, and bad attitude, is there any way to speak to body responsible for this company?