Panera Bread reviews and complaints 2
View all 1522 complaintsPanera Bread - Useless service
Every time I have been to the Clark NJ Panera, I have ordered online. Each time the order has been incorrectly packed. I do not believe the children that work there are adequately supervised or trained. This issue is not for a particular day or time of day. Every time over a 2 year period. I now make a point of opening each item and checking inside each bag. It is ridiculous. All the server needs to do is look at the order on the bag. They repeatedly fail to deliver loaves of bread I have ordered and the bag is clearly not containing a loaf despite what it says on the order stapled to the bag. Today I ordered a sourdough loaf. When I picked up my order it was missing the loaf, no surprise. I had ordered curbside to reduce exposure but had to go back into the store and ask where it was. The server then took a white loaf (not sourdough some sugar leavened thing) out of a box of random loaves and said that was all he had. Then he handed the box of loaves over to the food bank worker there to pick up surplus food. I don't begrudge that the foodbank gets your excess food and I think that is a good program but it doesn't exactly make me feel great my loaf was clearly the last one standing and not treated to much ceremony.
Desired outcome: Improved service training, perhaps some review of management.
Panera Bread - Panera "bread"
I ordered a cup of chili with a sprouted grain roll from the Drive through. The chili was fine but the roll was stale. Surprisingly, this was the second time I received a roll (particularly the sprouted grain ones) that were stale.
A month ago, I ordered a pick 2 and requested the sprouted grain roll. The cashier told me we're out of sprouted rolls. I told her I would take a baguette. While I waited for an unusually long time for my food about 8-10 minutes (I was number 2 on the list) the food preparer reached down to retrieve what I perceived to be a sprouted grain roll. I then commented that the cashier told me you were all out, to which she replied, "Oh, no! We have some."
Needless to say, the roll was VERY stale. What is going on at this store? Stale rolls, unusual wait times. Not good.
I really have to stop going to this location.
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