Power Home Remodeling

An individual came to our screen door today calling into the house for attention. He was wearing typical clothes (jeans & a hoodie that said "Power" on it over his chest). He said they were giving free estimates. I asked if they had permission from the town to walk up on properties, call into houses, solicit, etc. He said they had approval, but the town has yet to confirm any of this.

He wanted to offer a free estimate, but asked questions about how many people lived in the household, financial questions, etc. I said I would let his team do a free outside estimate, but I expected workers with proper license numbers, etc. He said we would get a call when they were arriving (same day), but I should scan his card to add the number first to my phone so I knew when they called. I did not scan, but took a picture of the number. When that number called, it came up as "Spam" on my phone.

They were supposed to be here at 1:00, but at 1:40 when I got the spam call, they suddenly had to cancel and would call back another time to reschedule.

Everything about this feels wrong and like it is criminal activity. At the very least, it is very unprofessional and shady while looking like they are casing someones house and personal details.

On Feb 9, 2023, I had all the windows in my house reeplaced. The window in the 1st floor bathroom did not close properly. The instaler told me they would make a note on the the work papers and someone should be calling me within a week. No call. Waited another week, no call. I fnally called them on March 6, explained the problem and they told me they woud send someone out to see what the problem was on March 13, 2023 between 1-2. They never showed up. When I called their warranties line, the rep (no name) who worked from home was rude and unprofessional. She did tell me that I was rescheduled at 7:23AM on March 13 for July 13. I never recieved any calls, text, etc. When I asked why I had to wait 4 months just for a person to com eout to look at the problem, she hung up. I called back, spoke with Sheena, who again is very unprofessional but after a few words back and forth, she said she would put me on old and contact the insta;ation dept. After being placed on hold, twice, approximately 15 monutes, I was told they would squeeze me March 15, between 1-4. This time they will fix the problem.

I cancelled an appointment for the March 13 visit, which was a no show and now will be cancelling another appointment for March 15, in hope that they would actually show up.

This is not the first time, I have had problems with their warranty/service department. I had my backdoor replaced a few years ago and lost the key. It took them 1 1/2 years before they came and fixed the problem.

Trust me I will be telling everyone not to use Power because they are unreliable.