Menu
For Business Write a review File a complaint
CB Mattresses Mattress Firm 3705 Ellison Rd NW, Albuquerque, NM, 87114, US
Mattress Firm company logo
Mattress Firm
reviews & complaints
Mattress Firm company logo

Mattress Firm

3705 Ellison Rd NW, Albuquerque, NM, 87114, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 8:00 pm
Tue
10:00 am - 8:00 pm
Wed
10:00 am - 8:00 pm
Thu
10:00 am - 8:00 pm
Fri
10:00 am - 8:00 pm
Sat
10:00 am - 8:00 pm
Sun
12:00 pm - 6:00 pm
ComplaintsBoard
D
9:43 pm EDT

Mattress Firm - Mattress and boxspring sale

I would like to file a complaint on a sales Transaction offered at the Mattress Firm Cottonwood Location, 3705 Ellison Rd NW, Alb, NM. 87114.
Order#[protected] (King BR Black Hybrid Medium D Line SIM00). The following sales Rep Michael Gonzalez offered a Memorial Days sale price of $3059.00 to include Mattress, Box springs, Bed cover, two free pillows, free set up, delivery and disposal of old bed and $100 military discount. In addition I agreed to purchase two pillows for $99. each.
At the end of the sale a additional $300.00 was added for Box springs which was never discussed as extra. After reviewing the printed receipt is when the extra charge was disputed. Ultimately I have cancelled the whole misleading sale as it was not the original offer to which Mister Gonzalez admitted to never discussing this added charge. I am very disappointed with the lack of professionalism from the Store Owner Lance for not standing behind the original sale. To my findings Mattress Firm has had multiple complaints for bad sales practices.

Desired outcome: Complete original sale aggreement

Read full review of Mattress Firm
View 0 more photos
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.