Holiday Inn reviews and complaints 1
View all 280 complaintsHoliday Inn - $350 hold on credit card for 1 night!
Buyer Beware! They put a $265 hold on my credit card for 2 weeks for a 1 night stay. The room was prepaid, but they asked for my credit card in case there were incidentals. They did not inform me of the amount that they put on hold. I found out when I went to the next hotel (Aria Hotel and Resort) to check in and my card was declined to cover their incidentals. But the Aria Hotel said that it was optional and they checked me in with no hold and no deposit!
When staying at most hotels they will tell you that you must have a credit card to book the room and penalize you with a hold if you use a debit card. He is the trick; pay the cash deposit for incidentals and make sure they do not put a hold on your credit or debit card. If you don't have enough cash in hand it is better to go to an ATM machine and take it off of the card and give them cash to hold. When you check out you will get all of your cash to hold in your pocket instead of their pocket.
The hotel itself was adequate. The personal service was okay. Customer service was a little snotty, but they did release the hold finally after two weeks. By the way, before you say it must have been my fault, there were no incidental charges or problems with the stay.
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Holiday Inn Reviews
Room overbooked, no rooms available despite booking in advance through Booking.com Mixed Experience at Sable Oak Suites Most excellent Excellence at it's best! Holiday Inn Yorkdale Holiday Inn discriminates against kids or blacksGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!