Holiday Inn review: Room overbooked, no rooms available despite booking in advance through Booking.com

Booking.com Reference Number: [protected]

I booked a room at this hotel for the 16.4.24-17.4.24 through Booking.com and paid £95.00 via my credit card.

When I arrived at the hotel reception I was told that their computer had overbooked the rooms a room was not available for me.

I had just had a tiring flight from Cyprus, I'm a single 66 year old woman, I had heavy luggage which noone helped me with the taxi driver just dumped it outside the hotel entrance and then I had to wait for a reception staff person to come and open the doors.

Understandably I was very angry and uspet about not having a room, particularly as I had taken the trouble to book the room at the hotel in advance on 8 February 2024.

I then had to wait in reception while the reception staff found a room in another hotel in Luton and booked a taxi to take me there. They said that the cost of the taxi and hotel in Luton would be covered by Holiday Inn. I was gobsmacked! It was my money that they were using that I had paid in advance for a room at the Holiday Inn. They made out they were doing me a favour when in fact they had totally inconvenienced me and made me feel quite ill. I suffer from heart problems anxiety and depression.

It was about 1am in the morning. It was very inconvenient and annoying.

I would like to know will Booking.com refund me for this very stressful and upsetting situation I found myself in through the incompentence of the Holiday Inn booking computer/reservation staff. I am sure it's not all done by computer!

Susan Kay