Holiday Inn
Reviews and Complaints

Holiday Inn La Vale Maryland tried to book 3 separate reservations using 3 different corporate companies under my husband's name. We are Priority Club members and stayed at this hotel back in April for one night. Last week I received an email with 500 Welcome Amenity points were deposited in our account. I didn't think anything of it at the time. I went into our IHG account last night to check on a reservation for July only to see 3 reservations booked from June 11-Sept 9th 2017 for 3 different corporations totally almost $72, 000.00 under my husbands account. As you can imagine I was furious and got on the phone right away to the hotel to find out what was going on. Of course they took our number called back an hour later. In the meantime I called the IHG reservations to speak to someone how this could happen. At this time I had no idea how it got there thinking was this account hacked? Find out an employee at that hotel booked these reservations using our account. My main immediate concern would a large credit charge be posted for no show the next day. I had to cancel our IHG credit card to be certain no charges will show in the future. My husband called the Manager of the hotel and was told the employee made a "mistake".because the person who booked had the same name as my husband. If that was the truth than the same person works for 3 different companies with different rates? This is fraud!

Timeshares are never a good purchase and timeshare owners need to be cautious about this. There are lots of timeshare scams. I recommend you to read a good article with good information about timeshare scams: http://www.timesharescam.com/timeshare-complaints-resorts-black-list/

I spent a great deal of time looking at a trip to Paris. My husband said we should use the Holiday Inns as he has Priority club points and we could transfer Air Miles to Priority Club and then use Priority Club to book our hotel. After much diligent research I selected one; my husband determined it would cost us 25, 000 points a night; called Air Miles; had the points transferred and that night verified that the points were there and that the hotel was indeed 25, 000 Priority Club Points. As it was late and he was waiting for flight information, we decided to book the next day. 12 hours later and a good night's sleep we logged in to book the hotel. He was now a Platinum member and whereas the hotel had not upped in cash price, all Holiday Inns now registered that the same cost would be 35, 000 Priority Club Points. In other words they upped the price for Platinum Members by over 40%.

We were not booking it so we would run into a January 1st or July 1st universal increase (it was done the middle of January.) All that changed was my husband's status. What a way to treat you Platinum customers! When we tried to contact them (first by texting, then were given a phone number and then transferred again) all we were told by these "customer support people" is what I see now is 35, 000 points instead of "yesterday's billing was - and today's billing is." Nobody checked this. All they did is pass us from unhelpful person to unhelpful person.

Its competitors will be given our business upon spending every Priority Club Dollar in our collection.

A disgruntled Canadian.

I tried to book a flight recently through Flights Anywhere service in Priority Club and was a nightmare! First, at the very end of the process (when I confirmed the payment info) I received a message saying that the itinerary chosen was unavailable and needed to be restarted. That was the first fishy sign (happened 6 times in different flights combinations). I do understand that sometimes internet got a bit stuck and the reservation system is not always on time, but happened several times as before mentioned, and for instance if it's not available, in most airlines websites, you cannot complete the whole process (as I said, I got the message while the payment was processing). The second problem happened when I thought that finally had my flight, after completing the process, I got a page informing that the booking was not completed, but surprisingly the "receipt" was billed almost $300 over than the original price (including all fees and taxes) showed during all steps (As I didn't have enough points for all flights I knew that had to pay a part of it).
When I got tired of trying to make a reservation in different computers (and after cleaning history and cache of the browser), I contacted Priority Club CS which they could not help me at all saying all different excuses that they could not assist me and the process is only available online (So why they put a customer service toll number on flights anywhere tab?). Finally after 30 minutes of going back and forth on the telephone another representative said that flights were a lottery (!) and sometimes I could not have the flight wanted. For the second problem she said that the "system" was using the minimum points allowed, and as I replied that I wanted to use all points she didn't have an answer for that (As not mention the rudeness of them) . Bottom line, they said that they can't compensate anything and I still don't have any flight booked (right now they doubled the points needed). BEWARE!

I recently booked a reservation at the Holiday Inn Springfield Va. and had to cancel. The hotel told me that I would have to pay for the stay so I should stay anyways. I was confused on how they can charge me for services they did not provide. After talking to management they said they would charge me for two nights and refund the rest. I called customer service through priority club and they told me that I was lucky to get anything back. I feel like priority club operates like a third party company... This is crazy how they can do what they want with your money it should be against the law.

**SCAM** Beware of the Holiday Inn Club Vacation in Las Vegas. I made a reservation with the Beverly Garland Holiday Inn in Hollywood and I was asked if I wanted to find out about a special offer being made by Holiday Inn for priority club members. I listened to the sales person and I agreed to going on a trip to Las Vegas to listen to their 2 hour presentation of buying a timeshare. I was charged 199.00 on my credit card and was told I would get 200.00 cash when I checked in and listened to the sales program. Unfortunately, my husband lost his job about a week and 1/2 after that call so after the news settled in about the loss of the job I called the Holiday Inn Club Vacation and told them about the loss of my husbands job. They could have cared less even though the card I received with the information on it didn't start until April 1, 2012 and I called on March 9, 2012 to let them know I had to cancel all they were concerned about was giving me an extension of 6 months so my husband could get a job and we could still come and listen to the sales pitch. Just like the rest of the country California is in hard times and Holiday Inn did nothing but steal my money because they did nothing for it. I received a card in the mail, no reservation was made, no room reserved, all I did was pay 199.00 to listen to salesman. What a scam. I have always stayed with Holiday Inn's but no longer they weren't willing to help me out and when I am on my feet again I won't spend my money on them. Holiday Inn Priority club card destroyed.

Who can I contact to get my point back for a stay i cancelled. I booked a stay at the blowing rock, nc holida inn express. I was stayng three nights, one was pre-paid on non refundable and the second and third nights were reward stays. I understood that the pre-paid was non refundable. I was not able to stay so I called and called, I unfortuantely did not wirte down whom I spoke with. I was advised that the one night was non refundable, that was fine. In checking my priority club reward points I noticed I did not recieve credit back. I inquired online(what a joke)two times, and no repsonse. When I had the time to call I spoek with one of theri customer service reps. As usual heavy accent, hard to understand which has become the norm for customer service. She was very polite though. she checked and advised me that the hotel said I stayed and was not due the points back. I was told I had to call the hotel. So I did, spoke with the general manager and was told that since I did not cancel though priority club, I will not get them that I was lsited as a no show. WHAT! They advised me that I would lose hte pre-paid night, I was ok with that. I was never told that I had to further cancel through priortiy club to get my points back. I don't think I am being unreasonable, all I want are my points back to be able to use them. Is there another number or address I can write to?

I have cancelled my membership because I was over-billed $1800 by one of their clients, Holiday Inn Express in Laurel, MD, and I gave Priority Club two chances to try to resolve it. They chose to allow me to cancel, rather than try to resolve the issue, despite the fact that this hotel has been flooded with bad reviews. All you have to do is Google them to see I wasn't the only one. Goodbye, Priority Club! From now on, I will only stay at properties represented by your competition!

Chase and Priority Club reward points program is a scam. The hotels have gone from requiring 10, 000 points for a free stay...to 25, 000! My Points are basically worthless now. They enticed me to transfer balances to their Priority Club Visa and open Chase bank accounts for points. Within 6 MONTHS those same points are not worth half of what they were. I feel like suing for false advertising!

A very bad phone conversation just occurred with me and a foreign representative trying to pass themself off as an American named Ann.
Well, "Ann" believed that Boston was in Texas, that was my first hint that my complaint was not going to go far. As for being transferred to a representative in the USA, that wasn't going to happen. My complaint stemmed from the bait and switch rewards program that Holiday Inn has. My eleven days spent at the hotel chain were not going to count because it was booked through a third party process.This was not at all revealed on any of the sign up page or where any normal individual would see this. Not till you went to terms and agreements in fine print and buried in three pages of text do you find this. Normal booking rates were twice the amount that a third party would give, but I did select Holiday Inn as my preferred choice, thinking that I was part of a rewards program. Please don't sign up for this program unless you would like to pay top rate price to earn a free night down the road. I am disappointed that this occurred, I would have liked Holiday Inn to be my first choice when booking.

While I don't agree with the hotel charging you for four nights rather than one, I also can't help but wonder why you haven't contacted their corporate offices.

Please e-mail them https://secure.ichotelsgroup.com/h/d/ex/1/en/guest_relations?secure=true

And also call their customer service and discuss this issue. [protected]

IHG is a great franchise to stay with and work for because of their high standards. As I stated before, I know that all hotels are not owned by indians, didn't know the percentage. Yes, people do complain about stuff ALOT, some things are simply a waste of time because they are being beyond picky. BUT, if a housekeeper makes over $1200.00 in a 2 week period, should there be anything to complain about, NO. That is my demon, we do have illegal immigrants working for us (8 months in the state) a husband and wife couple. They work 7 days a week. I get complaints constantly and the manager ALWAYS act like the guest did something crazy to the room to try to get money back. How can two people clean 70 rooms (by no later than 4pm sometimes) and those rooms are actually clean? We started out with a full staff when our new managers took over, now we have MR and MRS PATEL. All of the other housekeepers that were here left due to pay being cut from $6.35/hour to $2.50 per room. Hotels are allowed to pay this way, BUT according to labor board, the worker must clock in and out everytime they work, in a pay period, hours are to be added up and divided by the money made. If that does not equal out to whatever minimum wage is, otherwise the difference is to be paid. That was not done. MY housekeepers that were here, were making about 3.50 per hour. And they don't pay that way because they want to be fair and make sure their workers are taken care of, if a housekeeper is on the clock, they work to slow, if you piece pay, they want to clean all the rooms they can, just to make a better check. It is not fair. It's not like the money being saved goes into the business. Holiday Inn is good because they will check into properties that fall below that 84% satisfaction. There are too many chains that don't care. I think our last inspector was paid off because there was no way we should have passed inspections. I think I just need to get out of the hotel business because nothing will change, and people just look at me as a complainer. Is it right that I can't work in a field that I absolutely love, because I will never get anywhere.

This is absolutly ridiculous. I am very sorry to hear about your father's car. However, please check your information before spouting off about things you obviously don't know.

One, not every IHG brand hotel is individually owned and operated. There are corporate Holiday Inn's, Holiday Inn Express' and so forth.

Second, IHG is VERY strict about their standards. I believe it is safe to say that they are one of the strictist hotel brands out there, if not the strictist. They do get quarterly inspections and if they fail, they get fined. If they fail again twice in a row, IHG will pull their sinage. Additionally, in order to pass a quality inspection, the hotel must have an approval rating (according to satisfaction surveys) of 84% or above. That is an acceptable rating, and anything below that is failure.

Think about it. Would a corporation prefer to have a bunch of failing hotels and get a about 10 grand in fines, or would they prefer to have a lot of great hotels that people want to stay at? Therefore making the IHG brand look more appealing to prospective franchise owners.

Third, your complaint probably went through guest relations, another venue for a hotel to get a fine in. And they must report every single one of those back to the hotel for a resolution. In your case, there isnt anything the hotel can do. It is not liable for theft or vandalism (which was probably something your father signed when he checked in).
Not to mention how is the hotel supposed to have vehicle information on the vandal? Was the vandal staying at the hotel? What if it was a local citizen?

And no hotels do not hire housekeepers that are foriegn because they are cheaper. The minimum wage thing does not make sense. If you haven't guessed by now, I work at a hotel at the Front Desk. Our housekeepers get paid $3.50 per room they clean because guess what!? They end up making MORE money that way then if we paid them by the hour! Wanna know why? Because they do clean around 20 rooms. And do you want to know how long that takes them? Normally less than eight hours. And they end up working less hours and making more money then if they worked eight hours. Typically, our housekeepers make as much (if not more) than a person on Front Desk. And none of them are illegal immagrents.

Please go stay at some Super Eight for a couple of nights and see how well you like it. Hopefully your experience their will help shed some of your ignorance.

On a side note you have no idea what hotel employees have to put up with as far as guests. If one little thing goes wrong (even if its not the hotels fault or something that is beyond their control) everyone wants a free night. My light bulb went out, I want a free night. Housekeeping woke me up to ask if I wanted service, I want a free night. Some guests are ridiculous and have these false preconceptions about how a hotel works, not unlike most of the people writing these comments, but really they have no clue and just want something for nothing.

How does an accident at an hotel, all of an sudden turns into an negative connotation toward indian owners. Did you know 50% of all franchise hotels are owned by indians? Even though you dont see an indian at the hotel, suprise its still probably owned by one.

I'm sorry dlakers, it is not fair for me to assume that every hotel is run by Indians, I know that they are not. I know that there are a million instances that may have happened that made it impossible for the hotel to get in touch with the driver. I am in a real funk right now because of my own experiences. I read all of the hotel complaints every other day and they just make my blood boil that some of the things that go on, go on.

How do you know this is an Indian run hotel? How do you know the front desk was able to get the info on the truck? It obvoiusly left without reporting it. How was the manager not acting like a manager? Maybe he was unable to make it back to the property? How do you know how much the employees at THAT property are making...hmmmm. I totally agree with the Inidan post but dont assume every hotel is run by them.

They could at least act like they care. If the desk clerks did their job, they would have had vehicle info on the perp, cops could have gone after him/her and tried to resolve it, and excuse me, but if your making manager pay for a property, you need to act like a manager. HolidayInnExpresssucks is absolutely right, hotel chains will let anyone be part of their franchise if they are willing to pay the roalty fees, the minute that stops, the flag gets pulled. Not if there are continuous complaints about a property, an inspection doesn't go well or even if the labor board has come in to investigate unsavory labor practices. Personally, if a hotel cannnot provide 100% satisfaction in EVERY area of a persons stay, they need to be shut down. Once an owner becomes part of a franchise, there are standards manuals that have recommened practices to keep guest happy, of course managers do the standard and never above, to keep cost down! UGH, they hotel industry needs to be overhauled because there is some sick stuff going on. Did you know that hotels will hire foreigners before Americans to clean rooms because they can pay the foreign worker between $2.00 and $3.00 per room cleaned, versus minimum wage/hour to Americans. Now for someone to make decent money doing this, they have to work 6-7 days a week, cleaning 20-30 rooms/day. How clean do you think these rooms are? I got totally off track. Like I said in another post, if you don't have to stay at an Indian run hotel, don't, and I would bet money that HolidayInnExpresssucks, stayed at one of these hotels because, no, they don't care!

So how is the damage the Holiday Inn's fault? Maybe the manager was unable to immediately come to the hotel. Other than a video tape, what are you wanting them to do? Buy you a new car? Reimburse some of the damage costs? NOT GONNA HAPPEN!

Holiday Inn Express Carlsbad NM charged me for 4 nights on one of my credit cards and I only stayed for one night. When I called Hotels.com and the Holiday inn express they said they already have my money so it was too bad. To add insult to injury they charged my other credit card also how did they get the other CC number? They were as rude as can be, the manager practacally laughed and said they had my money too bad. Happily one of the credit card companies said they would dispute the charges. I just received the other statement yesterday. I have a copy of the reservation for goodness sake ONE night. They are blantantly and fradulently overcharging me, ON TWO different cards no less. DO NOT stay in the HOLIDAY INN express in Carlsbad NM.

The pool was unswimable, it looked like a cesspool, they said it was being worked on that night. No one was working on the pool. Comments from several months ago from another poster, revealed that others stated that the pool was disgusting at that time. Someone should report them.

I made a reservation for my 7 year old daughter's birthday party 5 days in advance. We got to the hotel at 2 PM, and the desk clerk couldn't find our reservation. He finally did and they booked us for the following day. We had a first floor reservation reserved so that the kids would have great access to the pool. They didn't have any clean rooms yet. and we ended up sitting with all of our party food in the dining room for 2 hours before I decided to finally take my business elsewhere. Not once did they attempt to resolve the unclean room for us. I find this to be some of the worst customer service I've ever experienced.

Stayed the night before in a Holiday Inn Express in Boulder, great place, service. This hotel in Denver though is TERRIBLE! I went to take a shower and the faucet wouldn't work. When I went to call the front desk, the phone wasn't connected and the wires frayed on the plug end. Had to rush to make business flight so there was no time to fix. Clerk said that only the general manager could "comp room". So much for "Hospitality Promise"--what a joke. Marisa Carrera, the Manager would not return multiple calls, it's been a 3 weeks. There are plenty of places to stay in that area at the same price. Avoid this one save yourself a headache.

The fat desk clerk was impolite and there is industrial fence only a few feet from the front door. You couldn't open the shades without having to look at it. I'm surprised that is allowed.

i worked for holiday inn express in st.louis for a month, be fore i was payed and now i was forced to quit becaues they wanted me to use my own personal vehicle to do work at the hotel, and now they refuse to pay me for the two weeks they held back when i started and my final days when i quit.and this has been going on for quite some time, i have copys of my time sheet, because the time clock was not operating at the time .

What I would like to say is that, I mayra alamo worked @ this holiday inn from nov.2017 up until 2017. My job was kitchen manager making sure breakfast was out on time not to mention breakfast area nice and clean at all times making orders for food and every thing running as it should I was doing my job, and on time every morning, i'm also team player helping out with anything in any other department. Until a new manager came in, mr. Cornellious whom came to be the new hotel manager in august 2017 he was making great changes, with a few exceptions, long story short I know that I was taking care of my department as best I could and I got nothing but goood compliments from mr. Cornellious him self and lots of good compliments from the guess. I had seen people that worked there for years getting fired. Also a front desk agent name kamilea scott whom also became to be the front deak asst. Manager. She and ms. Twyla the housekeeping supervisor where very close she let ms. Twyla know of all the crooked stuff that mr. Cornelious has been up too, I heard mentioned by a co-worer that he had intentions of firing some employees coming the new year. I knew I was gonna be next because I was due for a raise and he was making it difficult from the begining to give it to me. So long story short I got fired on feb. 2017 all because quote n quote I had (heresay) said to an employee that I have not gtton my raise. Witch that was a lie. When I got fired I never got an offical meeting, just got fired on the spot. Again for someone saying that I said I have not gotton my raise, witch I never said that so my thing is with this whole consept is this company sucks to work for, they don't really give a rats # about no one ihg sucks big time! And not to mention that ms. Twyla got fired also but the thing is there is a lot of documentation on mr. Cornelious stealing from the company thanks to ms. Scott. Whooo hooo hoping this gets read by the right people.!

As has been noted by others, Holiday Inn's reservation policy is not friendly to business travelers. Despite attempting to cancel my reservation well in advance they refused to let me do so. Not only that but the customer service person was rude. Eventually a manager promised I could move my reservation to a later time with the hope that another employee of my company could use it. Now, of course, that employee is told by the Holiday Inn that he can't use the reservation.
I will never stay at Holiday Inn Express again.

A female manager was having a relationship with a male housekeeper. She was caught by another housekeeper getting into a customer's car and it looked like they were kissing and when she got out of his car they were holding hands.She only picks housekeepers that she likes to work more hours than some and gives the excuse that the reason is work is slow and they live too far away to come in for only a couple of hours. She didn't deny sleeping with other people.

I was received by the woman attending the front desk, She seemed very friendly and Helpful! I asked for a specific room when I made my reservation and was promised that room was set for me, mind you I made my reservation a month in advance. As soon as I asked for confirmation of that room she Immediatly soured and told me that rooms were not promised to guests. I told here that if that was so then the woman on the phone who took my reservations should have told me so and she looked and found that she was the woman who took my reservation. No appology was given. I asked her if they had a fitness room, she sighed and said no but they gave out passed to the local ymca if i needed it. I signed my papers and asked if they had an elevator because I had hip sugery three months earlier and she said no they did not, no appology. Then I asked her for a room on the bottom floor and she said that the only room that they had was a suite and that since I was a gold priority member I could not receive that room as an upgrade until I was platinum. I never asked for an upgrade. I asked her if there was anyone who could help me with my luggage and she said there was no one on duty and that she could not leave her post. She was very rude to me, had no compassion to my condition, and never corrected her mistakes. I asked her for a business card for reference. The woman who checked me in was the guest service manager Mrs. Ward. This is how management treats their customers it is shameful I will never stay with them again and I am not recommending them to any of my associates.

“Ghost” clerk wrote horrific letter to man’s job and got him fired… “

Don't you think that if you are going to write a nasty, terrible letter to one of your guests companies about them that you would get the right name with the right person who you are talking about? Because of this exact scenario, a man lost his job. When Stephanie wrote a letter to the company for whom this man worked, she inadvertently switched the names of the two men she was complaining about here and there in the letter, therefore getting the wrong man fired.
Stephanie, get the names right the next time you are having a bad day instead of guessing who is who...better yet, look at your camera footage! Oh, but I guess you would of had to be there on both occasions to know what really happened. The gentleman that waited on the two men was extremely nice! Poor guy - good luck extremely nice guy!
Jobs are hard to come by these days and if you would have taken the time to get your story straight, the right man would still have his job and the other man who didn't have the guts to admit it was him would have had plane tickets home handed to him at the same time he was dismissed – VERY UNFAIR :(

UPDATE! Stephanie threatened the “Nice Guy” that if he told what really happened, he would be let go from his job! I don’t blame “Nice Guy”. We all need jobs!

Do not book rooms from holiday inn express. I booked an advanced reservation for $79.00 a night for 2 nights. One week later, I checked the prices and now it's at $59.00 a night. After calling holiday inn express and the priority club rewards, I was told I was locked in and they couldn't help me. So, I have to pay $20.00 extra a night. They wouldn't even upgrade the room for me.

My son worked for Holiday Inn Express West in, Vero Beach Fla ... He has not been paid his last check, the supervisor notified him by text she had direct deposited it on Sept 29, and gave the last 4 numbers of the account and it was the wrong, account .. My son notified her immediately and she refuses to correct her, mistake ... Undoubtedly she doesn't intend to correctly deposit to the right account, or she didn't deposit his check at, all... Also rooms are rented that arent on the books, special treatment to certain employees, selling old AC units that have been replaced to a, friend ... And much more ... Supervisor treats customers and employees extremely rude and degrading

Call this number ... they will take your complaint. Confidential Disclosure Channel From an outside line dial direct for your location:
United States [protected]
EthicsPoint is NOT an Emergency Service:

Work as housekeeper in Altus Oklahoma, management is very unorganized don't make schedules or ratate days off. Has over a full staff on weekdays when slow but a skeleton crew on weekends when hotel is at 100% occupied. Spend more time waiting on getting supplies and linens due to not enough. Having to go back to rooms to finish because of this.

Starred from Mr. Frank Joel
reply-to employment_holidayinn_resorthotels@hotmail.com
date Wed, Jun 2, 2010
subject Holidayinn Resort Hotels.

Holidayinn Resort Hotels.
London Kensington Forum.
97, Cromwell Road.
sw7 4dn, London.

Dear Job Seeker,

This is to inform you that we found your CV interesting in one of the resume database web sites (http://www.indiaonestop.com) and we have decided to contact you to notify you about our selection of reliable workers On behalf of staffs and managements of Holiday Inn Hotels Kensington London .

I wish to inform you that there are vacancies for employment in our reputable Hotel. These vacancies were created as a result of the temporary onward relocation of our foreign expatriate staffs that will go for further training, while others were sent on compulsory retirement due to there official retirement period. As a result the Hotel hereby advertises the following job vacancies to suitably qualified candidates. We also require teachers that can tutor workers while on further training. Below are the vacancy and payment. Payment are paid in UK local currency.

PERIOD OF WORK - 4 HOURS WORKING DAYS.
SHIPTING FOR NIGHT AND ADDITIONAL PAYMENTS FOR WORKERS WHO WOULD LOVE TO WORK ON SUNDAYS.

Account Department - ₤25 per hour
Chefs - ₤18 per hour
Cleaning the Hotel Room - ₤15 per hour
Computer Operators - ₤25 per hour
Deputy Manager - ₤45 per hour
Drivers - ₤18 per hour
Electricians/plumbers - ₤15 per hour
English Teachers - ₤28 per hour
Entertainers - ₤18 per hour
Hotel representative (Location- London and USA ) - ₤3500 Monthly
Hotel Web Site Developer/Mantanance - ₤30 per hour
Human Resource Manager - ₤35 per hour
Medical Attendant - ₤40 per hour
Receptionist - ₤25 per hour
Reservation Desk - ₤25 per hour
Sales in the Bar - ₤25 per hour
Security - ₤25 per hour
Washing Cars in the Hotel - ₤20 per hour
Washing Dishes - ₤20 per hour
IT Consultant - ₤35 per hour
Techinacians - ₤25 per hour
Network Administrator and Developer - ₤30 per hour

CONDITION OF SERVICE.

* Your age must be 18 years and upward.
* Generally your education must be above secondary education.
* Must be reliable and trustworthy.
* Must be law-abiding and adhere strictly to the Rules and regulations guiding the operations of the Hotel
* Those seeking for higher position such as Human Resource managers,
Assistant Manager e.g must have must obtained qualification
And working experiences which could be relevant to the position being Sort for

If you interested, send your application/CV to The General Manager (Mr. Frank Joel) via email address (employment_holidayinn_resorthotels@hotmail.com) for standard application and procedures. The hotel management will apply for the work permits and visas of all candiadtes at the UK Home Office (British Embassy).

If you require urgent attention towards this present recruitment, call
+(44)[protected]).

Thanks.
Mr. Frank Joel,
( for the management).

NOTE: THE HOTEL MANAGEMENT DOES NOT ACCEPT CANDIDATES WHO ARE LIVING IN UK, WE REQUIRE FOREIGN WORKERS FROM OTHER LOCATIONS WORLD WIDE.

tv wouldn't work. replacement tv also didn't work. finally found out that we had to try lto turn on about 15 times before it would work. remote would not work.
housekeeping : never left washcloths, coffee service not done in 6 nights of sstay, no bath soap in room, did not replace dirty cups in room, only 1 trash can in room.
location of motel great, and room was nice-just bad housekeeping

Holiday Inn Downtown Atlanta we will never stay there again no way in hell.

Would like to let you know that I will never ever stay in a Holiday Inn ever again.

Now I made my reservation for my family The Caddell & Morrison back April for July 24, 25, 26, 09.

Check in was 3pm now I was there early and was told that I couldn't check in until then ok fine.

OK I know that so 3pm came and went, I was told 45min. came and went again I was told sorry but our rooms were still not ready. Now after setting for over 4 hours no place to change clothes no place to just chill out after all that time we were finley told that we could now get into our rooms.

And all we got was a free breakfast, I feel that we should have got at least one night stay free. I was also told on that Saturday that I needed to talk to Ms. Adriane Stinson and that she would be in on that Saturday, an when I keep asking about when would she be in after weighting for about 1hr again I was told that she wouldn't be in after all.

We all drove 5 to 9hours to get to Atlanta for our family Reunion and when we do get there we had to weight over 4 hours that's just not right. I will make sure that I tell this to all and everyone I know just how long we had to weight for a room.

On Tuesday, June 19, 2012, our company held a function in the Hampton South room at the Holiday Inn Plainview; the hotel is independently owned and operated by Plainview Hospitality, LLC. / ABLE Hotels / ABLE Management Group, Inc. According to the sign in the lobby, there was supposed to be an Assistant GM on duty, but when I asked to speak with him I was told that he wasn’t in and that there was no manager on duty.

The function we were holding was a Continuing Legal Education (CLE) Seminar for potential clients. We had two sessions. There was a breakfast session that began at 8:00AM and a lunch session that began at 12:00PM. We had 50 attendees for breakfast and 47 attendees for lunch. Our final bill, which I have included, was for $2, 234.44.

My mother, who is the President of the company, her sales assistant, and I arrived at the hotel at 7:15AM to begin our setup. When we arrived, the room smelled; it smelled because no one had cleaned up from the room’s previous occupants so there was a pungent odor coming from the trashcan. There was trash left inside the podium and the floors were filthy. (Please see photos.) I would stipulate to the fact that my mother and I could be considered to have high standards when it comes to cleanliness, but this was not a case of our standards being too high; it is absolutely a case of the Holiday Inn Plainview’s standards being too low. The condition of the room would have failed to meet Pigpen’s standards for cleanliness.

When we arrived, the staff had already begun to set up the food. It was quite clear they had no intention of emptying the trashcan or vacuuming the floors so we had to specifically ask for those things to be done. By no means were they done in a speedy manner either; in fact, I had to tell them to forget about finishing the floors because our attendees had begun to arrive.

Unfortunately, the day actually went downhill from there. The entire day was a struggle. Everything took multiple requests before it was completed. When we ran out of food at lunch, it took nearly 20 minutes before more food arrived. We never should have run out of food in the first place because we actually had three fewer attendees than we guaranteed. Plus, someone from the banquet staff should have been accessible to monitor the room.

Every time we asked someone to do their job we were greeted with attitude. During the break between the breakfast and lunch sessions, we tried to speak with the banquet manager, who was also our salesperson, about the situation. However, she was completely useless and she obviously set the tone for everyone else that we were forced to deal with. I have never before met a group of people that apathetic about their jobs who don’t work for the government.

Not only did the Holiday Inn Plainview make us look bad in front off our potential clients, the attendees, they made us look bad in front of our speakers both of whom are current clients.

Honestly, if I don’t cut myself off at some point, this could easily become a six-page letter. As a result, in the interest of saving time, I am going to quickly discuss some additional items:
• The door to the room was broken which meant that it wouldn’t stay closed unless it was locked, which would have created a disturbance every time someone needed to use the bathroom; therefore, we had to leave the door to the room open even though there was construction noise from the renovations we were told were finished and there were workmen moving through the entryway on a regular basis.
• The entryway for the Hampton South room, which all of our attendees got to see as they were signing in for the CLE, is being used for storage. The entryway wasn’t any cleaner than the Hampton South room as you can see by the random saltshaker on the bar and fork on the floor. (Please see photos.)
• There was a floor lamp in the Hampton South room that was missing two of its three shades so the CFL bulbs were visible. When I went over to the lamp thinking to move it out of the room, I noticed all the exposed wiring and decided to leave the lamp instead of risking a shock. (Please see photos.)
• There was a decorative table in the entryway for the Hampton South room that was so dusty you can clearly see the tread from someone’s shoe where they stepped on the base. (Please see photos.)
• Even though we guaranteed 50 for the breakfast session, there were 20 yogurts and a few assorted Danish; it was pathetic. (Please see photo.)
• The soda for the lunch sessions was in liter bottles instead of cans. We have been holding multiple CLE seminars a year for several years now and I have never seen anything like this before. This was something we were paying decent money for not a backyard hoedown. (Please see photo.)
• Since the renovations had not been completed as we were told they had been, all of our attendees, some of whom were in poor physical condition, had to walk through the construction zone to use the restrooms in the lobby.
• Unsurprisingly, given the standards being set by the Holiday Inn Plainview’s employees, the contractors were doing a truly horrendous job of cleaning up the dangerous construction debris. Due to the season and the fact that we knew we would be sitting behind a table signing attendees in and our feet wouldn’t be seen, my mother’s sales assistant and I both opted for comfort and wore sandals. Consequently, we had to be extremely careful on all of our many trips to the front desk. I don’t know what it was all over the floor, but I do know it looked extremely sharp. (Please see photo.)
• There was a huge Progressive truck parked outside the exterior entrance to the room. I actually heard several of our attendees having a discussion about the spokeswoman, “FLO, ” being the most annoying woman on television. I happen to disagree, but that is not the point. The problem is that they were focused on another company when we were paying you to have them engaged with our company. (Please see photo.)
• When we were settling up our bill at the end of the day, I had a question about the service charge. The Director of Sales came out to answer my question and it seemed like she thought their abominable behavior was a joke. I don’t find the way we were dealt with amusing.

I HAD reserved two rooms at Holiday Inn Express in Huntsville, Texas. When I arrived at 4:00pm on July 27, the clerk tells me I have one room and there are no other rooms available. I gave him both of my confirmation numbers and he tells me he can not look up those numbers. I even asked if there was a possible suite.

Once again at 4:00 pm in afternoon he says there are no rooms available. The clerk was not willing to help in anyway. I have been trying to talk to a manager and a manager has not been there since Wed.

This is sad that there are no managers on the premises. Most businesses have at least 1 manager at all times on the premises.

After dealing with this situation and it still has not been resolved to credit my credit card I will no longer do business with Holiday Inn.

On Friday night 6-29-12 our area was hit by a massive tornado like storm that knocked out the power in our area and throughout the state. I could not get home due to downed power lines and trees and was forced to go back to town and try to get a room for the night. I managed to get one at the Holiday Inn Express along with a lot of others that were basically trapped. One of the workers there at the desk was asked if we could get a discount because it was an emergency. He told us that he had called his boss and they told him that since it was 'an act of nature' and not their fault that we would have to pay the basic charge to stay in a room that had no power and the window in the room only open about an inch to 2 inches. It was a very hot night and with the storms, myself and the others that stayed there had no choice but to stay. The power did not come on until about 3:45am the next morning and it and I think that should have received some kind of discount other than the regular AARP or AAA discounts that they already offer and I think that having to pay $94.55 for a room with no power, air, working elevator and a window that barely opened was a little too much. We should have been offered something cheaper since it was indeed a case of emergency.

I was told by reservation that the hotel will honor our 501C3. Upon arrival we were told they would not! We are a young group that count every penny. To be lied to and then charged an unexpected rate was unacceptable!

Holiday Inn Express - 1305 Walnut Street, Philadelphia, PA, 19107
Made a reservation on 18th Nov 2015, canceled same reservation on 23rd Nov 2015 (This was for a stay on 4 Dec 2015). The reservation was canceled 12 days prior to the stay. However Since it was an "Advanced Purchase" it is Non-Refundable. We have lost $675 and have no recourse. What a scam.

STAY AWAY FROM HOLIDAY INN EXPRESS

I too have been stung by this, howeverI went in to amend my booking just to change the date, the new room was more expensive however, i paid this as i thought rate still not too bad. At no point did the site say that this amended price was in addition to the price I had already paid. I received no cancellation email and no notice at all that I was still to be charged.

Did you do an andvance purchase of the room? If so that would be why. The website clearly states that you are purchasing in advance and that the discount rate is non-refundable.

Whatever venue you used to book the room, they provide the cancellation policy at the time you make the reservations.

I know for a fact that it is not the policy of IHG or Holiday Inn Express to charge full amount for a cancelled reservation. IF you did not reserve an advance purchase (which Im 99% posistive you probably did). Excluding special event dates, and reservations cancelled outside of the cancellation period (which is typically 6pm night of or 24 hours)

Good replies from november 07! When booking things, folks you have to pay attentions to what you are doing whether on-line or over the phone!

In todays world no one is going to hold your hand! It is up to the "consumer" to become informed.

Troi123,

I apologize for the bad experience. When things as such happen, please contact our corporate Guest Relations department by filling out the following form:

https://secure.ichotelsgroup.com/h/d/hi/1/en/guest_relations?secure=true

Being an employee of the company, I can ensure you that we never, ever, ever, ever charge guests anything higher than what they booked at. However, we do make mistakes sometimes, and we always look into the situation carefully and compensate our guests for the loss. In this case, if all the details provided are correct, we would refund you $20 (if not more), and put this hotel on probation for not respecting our work ethics.

Please fill out the form and expect a call/ e-mail response from Guest Relations soon. They are open 7 days a week, and never fail to contact an unsatisfied guest.

Thanks,

I recently booked the best flexible rate two days in advance, at 129.99, and even have an email confirmation directly from your online reservation system. When I arrive at the hotel, however, the rate changed to 149.99 according to my reservation number.

After phoning various departments, even with the solid evidence of the confirmation email, they still charged me at 149.99.

This is your so called "best flexible rate" - best and flexible at your hotel's convenience, not your customers.

Hi,

I just want to verify one thing that Holiday Inn does not have any policy that forbids anyone from canceling their reservation. All Holiday Inn hotels provide rooms at different rates - there is one called "Advanced Purchase", which is probably what you booked at, that requires a deposit of the entire stay and forbids any cancellation. This rate always come at a significantly lower price than the standard rate (which is called "Best Flexible Rate") that allows changes and cancellation up to 6PM on the date of arrival (sometimes a couple of days before, depending on the time of the year). You did not specify how you made your reservation, but all cancellation policies are always explained clearly either on the phone by an agent (if you book by calling Holiday Inn) or in print on the website. When you pay a discounted rate, you take the risk of not canceling afterward. Please understand and take responsibility of your choice.

I worked at a HIE as well and it must be a company thing to hire people with NO managerial skills, but are sure able to kiss the guests [censor]! ;) I have never worked for such an unprofessional person or company. Holiday Inn Express needs to reevalutate who they hire to be the GM!

I’m writing you of an unfortunate experience I just had at the Holiday Inn Express Hotel located at 1701 Russell Street, Baltimore MD 21230 - I stayed at this hotel from Aug 2-8 (check-out) to inform of your customers to be careful and avoid this hotel.

Last Friday I was working from my room that day and wanted to do my laundry. This hotel offers free service for use of the washer and dryer including detergent. I had all of the time to do my laundry which was one small load but had to be done. The person at the counter, I never asked him for his name, convinced me that your hotel would do my laundry at no charge. I found this unusual and quite appealing. I asked 2x to be sure I was correct. I would never do my laundry at a hotel because of the high cost – well known to everyone.

I then said why not. I gave him my clothes in 2 plastic bags. He didn’t do a summary count on a piece of paper of all the items – as he should have and made me a sign a paper – typically done in all well run hotels especially like Holiday Inn. This way both sides are protected.

At the end of the day I came down the registration desk and they told me I have to pay $50. I became irate and spoke with their assistant manager Ericka Cooper. Of course, the employee changed his story to protect his job – as would be typical and I wouldn’t want to hurt him, and she took his side and fined me $50. I said I won’t pay for this as this is wrong and she said I have your credit card and I will pay for this. If in fact I had to pay, he had tell me this in advance and he had to do an inventory and pricing of each item that I had to sign acknowledging my pre-approval. This didn’t happen.

As a manager, she should have apologized for the misunderstanding and not had me pay this bill – just to maintain good relations instead she chose to engage with me and argue in front of other guests. Even when I checked they didn’t thank for my stay nor asked me if I liked the hotel. I asked for an envelope and they said they didn’t have one

I want is to get my $50 back and an apology from the hotel.

I booked on line at the Holiday Inn Express in Findley Lake NY. When I tried to cancel a month in advance I was told that I could not do it because of the type of reservation I had made. I pleaded with the sales agent. She referred me to customer service saying they might be able to help. Here is where it became AMAZING. I had my laptop open while I was getting a firm rejection from the customer service people. As we were talking I got an email notification that the hotel and just run the charge for the first night on my Am Ex card. Rather than risk the possibility that I might be able to convince customer service to give me the cancellation, they were going to lock in the charge immediately. I called the hotel back and asked them why they had run the charge right then, right after they had given me the number for customer service. The lady said that is just what they do. I asked her how she would feel in my situation if she were treated like that. She had nothing to say, but maintained her chirpy upbeat positive voice throughout. I asked her what it meant to her to be in the SERVICE and HOSPITALITY business. She said that was just the way that particular reservation worked. I have never felt so thoroughly screwed and so thoroughly disrespected. After my initial anger subsided I realized that my dominant emotion was grief over the loss of trust in yet another business. Buyer beware all the time, I guess. I do hope Holiday Inn gets the message on this. Oh, yes. The sales rep closed the conversation with a cordial expression of their desire to serve me if I was ever in the Findley Lake area again. Yes, I suppose they would like to serve me again. They got to sell that room twice.

They are making a living by screwing over their guests via their cancellation and refund policy. It makes the numbers look better for the handlers. Kimmons Wilson (founder of Holiday Inn and Wilson World) would have never stood for this shabby treatment. Do not book these thieves if there is ANY chance of your plans having to change. They are anxiously awaiting the opportunity to rip you off.

Beware of holiday inn - cat /dog fleas are everywhere in room
Holiday inn at oceanfront surfside beach, 1601 n beach blvd, surfside myrtle beach south Carolina. This hotel has a Cheryl dangerous fleas on the bed, floor, door, walls, everywhere fleas are crawling / jumping. Fleas are very hard to catch and kill. We talk to hotel manager but they don't even bother changing of room . They changed only bed sheets but nothing else. This hotel is not safe in terms of health.

I Stayed at the Holiday in in Jasper AL this past weekend. There was a physical fist fight from one end of the hall to another. NO ONE ANSWERED WHEN I PHONED ROOM SERVICE IN FEAR! The police came and removed the guest. People were yellow about shooting each other and everything. At first light...I packed and headed towards the office and asked for a refund becuase I was too afraid to sleep and was refused. They won't even talk my calls or call me back. I WILL NEVER STAY THERE or any other location again.

Oh please, I booked at Holiday Inn Express through Hotels.com I booked for one night and I still have the confirmation document for one night. When I attempted to check out the next day, the clerk stated that I booked for two nights and could not leave, and then they decided that we could leave but that they would continue to charge. (Some policy, if I buy a dress at a department store they do not charge me 7 times for the same dress) The manager acted like a sneaky rat, skulked off, and hid in his office. The clerk was too busy flirting with her boyfriend at the counter and was clearly incensed that she had to do any problem solving that took her attention away from her paramour. (Carlsbad)
When I got my statement, they charged me for four nights. Where they pulled that number from, I do not know except that it is a nice round ill-gotten gain and illegal profit. They also charged another credit card for another night (the same night), and they attempted to place another room charge again for the same night on a credit card that has been closed for 5 years. THEREFORE, they are fraudulently charging me 7 times for the same night on three different cards one of which was a card I closed years ago. FIA processes other cards so they have access to who knows how much information for them to mine. I read the fine print and however you parse the situation, it is wrong, so this is not MY mistake, it is their unethical activity. If you defend this type of business, you must be one of the ones that profits from this type of activity. Shame on you. I have one legitimate $ 150 charge, which they have multiplied to over $1, 000 by their fancy math. The CC Company wants the money so they do not care that it is not legitimate, what a racket. Anyone out there with any useful help other than read the small print? Who do you report this to that will listen. Not the CC companies. Stay away from Hotels.com and Holiday inn Express.

Maybe you should READ what you are agreeing to! The Advance Purchase option is a significantly discounted rate with this stipulation.

I know it sucks that Holiday Inn Express expects the people making the reservations at hotels to be adults and act like adults, but sometimes you do need to take responsibility for your own actions and not blame everyone else because you made a mistake.

Since you don't say how you booked your reservations, you leave a lot of unanswered questions.
If booking on-line you can't make a reservation without having to check: 1) RED BOX which states the Cancellation Policy of that rate and reservation, 2) Another RED or BLACK BOX which states you agree and undertand the terms. I use the Advance Puchase Reservation frequently and do not have any problem with it. I use it when I am sure of plans.
If booking via travel agent or etc. you are responsible to ASK about the Cancellation Policy for what you book.
Consumer, you do have responsibility!
Sorry you lost your money, but consider it a "learning experience."

Ugg.. I have just discovered this and am facing losing $600 (at the downtown Miami location.) I canceled over a month ahead of time, and they are denying me a refund. I would totally agree to pay a penalty, but being changed the ENTIRE amount? OUTRAGEOUS. I will NEVER stay at a Holiday Inn Express, and encourage you all to steer clear.

again this is an easy fix...sounds like some front desk problems...lets get to work there management team this need resolved fast with apologies in order...an the other hand maybe someone didnt forget...they were just plain dishonest...investigate people!

I recently spent 4 nights at two different Holiday Inn Express hotel/motel, Holiday Inn Express Bloomburg, conf .#[protected] on 3/21/18 for $157.54 and on 3/22/18 in LaPorte, In. conf. #[protected] for $123.19. Then on 3/27/18 in LaPorte, In. conf #[protected] for $126.55 and again in Bloomsburg, conf. #[protected] on 3/28/18 for $178.69. My question is why is there such a difference in pricing? I know the old saying location, location but I would have been better off just going to the Hampton or any other hotel, but I thought I would try the Holiday Inn Express. We will be going back that way in the fall but will NOT be stopping at the Holiday Inn Express, ever again. Please send a reply, thank you.

I stayed there for three days, during two out of which, we had no hot water, no clean towels. front desk charged us twice, as they lost the paperwork for the cash payment, and were arguing that i didn't pay any cash (but eventually they found it somewhere on the floor), the front desk manager was insanely rude! never been that pissed off at the hotel in my life.

They offered some discount for those inconveniences, but not only they didn't actually put the money back on my credit card, as they were supposed to do, but actually charged me some more money by the check out (30$), have no idea for what.

All that happened few days ago, and now looking for the corporate complaint number, to call and ### them out, but can't find one :)

Seriously, worst service ever! That guy at the front desk (manager) really made me want to bit the crap out of him...

Never, ever ever am i going back to that hotel

Due to the fact that Holiday Inn Express appears to seek out the most incompitent staff on the planet nothing I read surprises me. Although their last screw up resulted in them telling me my room would be at no charge I will not be shoced to see it on my credit card bill. NEVER again will I even consider staying with them I am DELTA all the way

Did you smoke in the room? If so you are deserving of the charge. Even if you smoked in front of the room, and the smell of the smoke drifted in, you deserve the charge. Every time someone smokes in a non smoking room, a cleaning process needs to take place that can possibly take that room out of commission for the night, which is lost revenue.

A smoking/non-smoking request is just that, a request. It is not a guarantee. If a smoking room was available, you should have been given that room to begin with. This is a valid complaint. You were however, offered a room switch that you declined. If you chose to smoke anyway, then you deserve the charge you now have.

My ordeal started with this particular hotel in Jan of this year. I called to reserve the hotel for a family reunion that was to take place Memorial day weekend. I called back to conform that everything was a go in April only to find out that the person I spoke to had not forwarded the information to the correct person. So... at that time, I spoke with the manager (Stephanie) in person at the site. She confirmed everything at that time. the room rates for the event as well as the meeting room and the cost of it for two nights with the option of canceling if we did not need it for the second night as long as we canceled before the day of. I called again today 5/14/2018 just to touch basis with Stephanie who at that time had double booked the room for Saturday without hearing back from me saying we would not need the room. So here we are two weeks away from the reunion and NO place to host it. I called the hotel three times today to speak with this Stephanie (the so called manager) who dodged my calls all day knowing she had wronged us. So I filed a complaint with the better business bureau on the Holiday Inn Express in Tullahoma Tn.
I would stay away from this hotel unless I was surely out of options... She also never sent the link she said she would for the family to use to make the reservation... Stephanie...your a terrible manager !

The following complaint was made about American Express. Since the hotel in question is an Holiday Inn, the issue between the hotel and American Express Travel should be of concern to everyone.

"I made a reservation for a hotel in London using American Express Travel. The payment was in the form of cash and American Express points. Because of the volcanic eruption in Iceland, I tried to change the reservation. The hotel chain, Holiday Inn, would have readily made the change; however, the reservation was owned by American Express so they REFUSED to make the change. American Express expected me to pay the full fee of $2, 892.71 to change the reservation. A ripoff by American Express and a ripoff by Holiday Inn if they are unwilling to make the change.

I have had an American Express Card since 1976. In that time the service has been reasonable. This event has raised a "red flag" about a possible deterioration of service at American Express."

Good morning,

I was over charge for my stay I included my receipts to show that I did check out on the morning of 2/24/2014 and checked into another hotel in Arkadelphia, AR. So please refund the over charge. This is the 5th request.

Yes, I work for the state of missouri. we had for some time stayed at holiday inn at farmington missouri. then they started to go back and forth on taking the state rate to pay for hotel stay. Now they have decided to not take the state rate. Another hotel is being built in Farmington Missouri (Hampton Inn) and lo and behold we found out that Holdiay Inn owns it to (at least the people/person that owns the Holiday Inn in farmington). Other Holdiay Inns in Missouri take the state rate. I dont understand why these people are being difficult. Now we are having to stay in rat traps. Just because we are state employees does not mean we are wanting to stay in the finest hotels, only clean ones.

Good morning,

I was over charge for my stay I included my receipts to show that I did check out on the morning of 2/24/2014 and checked into another hotel in Arkadelphia, AR. So please refund the over charge. This is the second request.

I washed my clothes in the guest laundry room, and put my clothes in the dryer and it damaged it with red spots. I complained and the hotel sent my clothes to a dry cleaner and the red spots didn't come out. The manager said she will pay for the dry cleaning, but that's all she can do. She came short of accusing me that my clothes could've been the cause.

Holiday Inn Express does a great job of ripping customers off all by themselves. They really don't need any help.

I want to file a complaint of fraud for contract of rooms against Holiday inn express Chillicothe Ohio, mgr Lisa Wrights [protected]. They sold our 14 rooms for 7 days booked rooms after signing a contract for services. As president of our firm for 40 years I have never had such an event happen. This is totally an unprofesional manager and company. Call me anytime for confirmation
Jack Sparks, President SERF inc.

Come on Damian, use your leadership abilities, have some constructive meetings with staff and employees...this should be an easy one for a real manager. I dont know you at all...hope your not one of those fake managers like in, Holiday Inn Rockfalls, Ill. Good luck!

Not agree! Their service is good!

Holiday Inn
Painted Post, New York
14870

I went to the Holiday Inn to talk to the manager about music back to the holiday inn, Painted Post, and he was all for the idea .I began by explaining to him how this place used to be the place to be in our area about 4 years ago.I explained that it would take some time to make it become what it used to be, and more. My idea was to have Thursday night be ladies night with a live dj and reggea music. Friday would be a live dj with two performers of now day music, reggea dance party after the performances. Saturday would be live band night, including rock and country.The general manager Mike Morgan asked what would it cost to make all this happen. I told him I would provide the PA system and the dj for the thursdays and fridays. At the beginning we could use the door fees to pay for the bands on saturdays, but if the dooor did not make enough, he would have to cover the difference.He said that would be fine saying, " I know the first couple weeks will be slow, but I know the outcome will be worth it." At this time, I proceeded to ask him if they could use the radio for promotions and he told me that he would handle that advertising on 94 rock or wink 106. I also let him know, for bands he should advertise on the rock station. I thought that this was going to be a start of a great nightlife in this area, one that is lacking.I went home and designed a flyer and was on the phone and internet everyday trying to book bands. I booked bands up to the 4th of July, seeing as myself and Mike had a verbal agreement to make something happen as far as the music at the Holiday Inn. I came by the hotel every week to make sure thing were going as planned he said that he was going to advertise on the radio. Several times he told me, "I will get it done." Each time nothing happened.By myself I had beeen booking bands, making flyers, and and advertising on myspace. I put alot of time and money into this. I wanted to have everything go well. Knowing the nightlife in this area, I know that you have to advertise on the radio and there is always a slow start unless we all do our part. The first night was an okay night. We made about $60.00 at the door. Everything went well, besides Mike running back and forth from the bar across the street(to get a drink) and running back to the Holiday Inn. Each time comming back to the bar, he would say to me, "hey partner, this is going to work. Sorry I did not advertise on the radio. So anything you want, food or drinks, its on me!" I told him okay. I did not drink anything that night besides 3 or 4 cokes and had an order of chicken fingers and fries.The night had no problems and everyone there told me that they were going to let their friends know about next Thursday because the music was awsome. The second night went terrible. There was only about 10 people who showed up .The only nice thing was that all the people who showed up both nights really hit the bar. This was good. I could only imagine what it would have been like if this was advertised on the radio. That night Mike was being nice, still apologizing about not advertising on the radio. He said to me, "this is the begining. I know it's slow, but we will advertise on the radio, and both make alot of money." I said, "cool. So is everything okay?" He assured me yes. Band night, the third night, everything was going well. MIKE was being nice and helping out. He told me about the dicount rooms, and let me know the band members get free draft beer.The bands had a crowd that came with them who also rented rooms. I told MIKE that I had only made 120 dollars at the door, so we will probally need to get some more money unless we get more people to show. HE TOLD ME, "NO, THATS NOT THE WAY ITS GOING TO WORK NOW. BUT I CAN GIVE FREE ROOMS TO THE BAND." I told MIKE that was not the deal and the bands had already payed for there rooms. Then he told me, "TO BAD, THATS MY OFFER NOW." I told him that will not fly and that we had a deal. MIKE procceeded to the bar across the street, to get more drunk than he already was. Which is not professional for a hotel of this statue. I proceeded to talk to my people and have them drive around Corning with a banner that I had made trying to get people to come down. I am a man of my word. The Holiday Inn should be the same. I am not trying to undermind the manager of a hotel. I was trying to help make more money for both the hotel and myself. I payed out my pocket $900.00 for the PA (sound) system and $100.00 a night for the dj. I also took $120.00 from the door admission I had made to pay the band. This left the HOLIDAY INN with $390.00 to pay for three nights of music. Knowing that in time, with the proper advertisement, we would make it back. I had a month of bands lined up for every saturday, and a dj for every thursday and friday night. Later on that saturday, band night, we had the bar manager try to get in touch with MIKE and he did not answer. Doing the correct thing, the bar manager payed the bands the rest of the money. MIKE called back screamming at her, and then procceeeded to scream at me on the phone. Knowing he was intoxicated, I told him we can talk more on Monday. THE BAR MANAGER WAS SO UPSET AND CRYING, THAT SHE LEFT AFTER QUITTING HER JOB BECAUSE OF THE YELLING THAT MIKE WAS DOING ON THE PHONE. I then went down to the Holiday Inn Monday to speak to MIKE to see if we could work this out. He was very rude and bold face LIED about the verbal agreement we had about band night. MIKE ALSO CALLED THE BAR THAT NIGHT AND TOLD EVERYONE THAT THEY HAD TO GET THE F--K OUT, OR HE WAS CALLING THE POLICE. He also informed me that they were going to take legal action agianst the bar manager for $500.00. Thats not event what the Holiday Inn payed. They paid $390.00 all together. If any legal actions should be taken, it should be agianst MIKE for not being honest about the verbal agreement we had. If thats the case, free rooms for the band, and the following covered the cost out of pocket that was payed to the bands. I would like to inform the Holiday Inn of a greater problem. That is the band cancellation fees, dj cancellation fees, and also equiptment cancelled fees. There was a verbal agreeement with MIKE MORGAN and myself, that I had 1 month to see how the "music to life" venue would go. There are 1500 flyers out in this area with listings of shows. They have the Holiday Inn name on them. You would think that the Holiday Inn could have finished off the month off as planned. AS A BREACH OF A VERBAL CONTRACT, WE ARE HOLDING THE HOLIDAY INN RESPONSIBLE FOR CANCELING THE BANDS AT THE SUM OF $200.00 PER BAND. WICH ADDS UP TO $1200.00. I AM ALSO HOLIDING THE HOLIDAY INN RESPONSIBLE FOR THE PA RENTAL AGREEMENT WITH SOUNDWORKS, TO THE SUM OF $2400.00 FOR PAYMENTS ON PA SYSTEM FOR THE WEEKENDS OF EACH SHOW THAT WAS CANCELLED. The reason for this letter is to inform you that the problem was not the promoters, or the music, it was false information given by MIKE MORGAN, your general manager and sale rep at the Holiday Inn.This will become a legal matter if an agreement is not reached .

THANK YOU,
THOMAS GUTHIEL
343 EAST 1ST STREET
[protected]

Im a plumber who has performed many tasks for a location 160 Van Campen Blvd. Wilmington NC 28403 I have not been paid no one will answer my phone calls, i leave messages as well no one calls me back. I have open invoices since january of 2023 totalling 22k dollars.

PLEASE CONTACT MY OFFICE [protected]

Date: 06/19/2023 - 06/21/2023. Location: Santa Cruz, CA. #1. NO AC in the rooms.#2. Refrigerator DID NOT WORK. #3. Not ENOUGH TOWELS. #4. VENDING MACHINES MISSING ON FLOORS. ( LOCATED IN BASEMENT GARAGE). #5. OVERPRICED. ( DEPOSIT NEVER RETURNED). I WILL NEVER STAY AT THIS PLACE EVER AGAIN.

Thanks to this place they ruined my mother's 56TH birthday. Next time I will take my business to the Hilton. Where my mother will be treated like a queen for her special day.

I made a reservation at Hotel de Seine, Paris, France on March 7. The was a mistake in the date. When trying to cancel Visa card informed that the reservation had been made by CCI Res. The booking confirmation was #R4061860483. I want to cancel this reservation.

My name is Flavio A S Pinheiro

from Rio de Janeiro, Brazil

I used to work for the Holiday Inn in Ridgecrest California as a housekeeper and it is clearly obvious that the housekeepers are on drugs especially the main housekeeper. what's worse is management Is her family and will do nothing about it.

You guys are by far the most disgusting people I have ever spoken with.

I got fired and because the bed was not made right and and she would not give me a second chance and I want my job back and I told her I would do better and she said she can not trust me anymore

Holiday Inn Refuses to Let Houston Family Fleeing Floodwaters Bring Their Three Dogs Inside: ‘It’s Outrageous’