Haven Holidays’s earns a 1.0-star rating from 46 reviews, showing that the majority of holidaymakers are dissatisfied with vacation experiences.
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Haven golden sands has really gone down hill
I have been bringing my family to haven for years as I always enjoyed the piece and quiet.
Unfortunately this year you have let yourself down and even when I called security regarding serious obnoxious music constantly even up until 12 midnight last night.
When called the security they was as much help as a wet paper bag to carry a ton of bricks saying there's nothing we can do.
I'm due to stay here until Monday 1st July but I think we will be leaving in the morning.
And I don't believe i will be returning again and advising friends and family that golden sands is no longer a family friendly place. I also EXSPECT a refund from Friday 28th of June until Monday 1st July.
This has been probably the worst holiday experience I have ever had and yes I will be taking to social media ect to review how bad golden sands has gone
Yours LORD Lee J Smith
Haven Holidays Complaints 45
Haven Skegness, Booking ref:- BHT8955389.
Stayed in a GOLD caravan on this site from 1st November to 4th November, the caravan was OK, nothing special, it wasnt until we checked the paperwork when we got home we noticed towels would be provided. There were no towels in the caravan. Noise was also a problem, what appeared to be a youth club was billeted in several different caravans around the site, in particular a caravan opposite ours containing several teenagers. They were banging about and playing with what looked like pellet guns all evening and until 1am. For £269 it was a bit of a disaster, we have stayed in BRONZE a few times previously this year and got a much better deal.
Claimed loss: Any financial recompense would be appreciated, you cant give us back the lost sleep.
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Touring site at Haggerston Castle
I am writing to complain about the appalling state of the facilities in the touring area at Haggerston Castle, as well as the site itself. We stayed from the 3rd to the 6th of May in our small camper van and throughout the whole weekend found the toilet and shower facilities in an unusable state. To put it plainly they were stinking, often with blocked and...
Read full review of Haven HolidaysAccommodation and this years booking
Last year we arrived at our Haven caravan at Caister on sea. Friday 19th May-Friday 26th May. Ref [protected]. We were given the keys to our cravan but when we arrived it had'nt been cleaned. We complained to reception who got the cleaners to clean for us. We had to wait another hour and a half. we were very tired after a long journey and as i have a chronic...
Read full review of Haven HolidaysIs Haven Holidays Legit?
Haven Holidays earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Haven.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Haven.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Haven.com you are considering visiting, which is associated with Haven Holidays, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with Haven Holidays is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
Haven Holidays as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
According to our analysis, Haven Holidays appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Haven Holidays website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Haven Holidays has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 45 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Haven Holidays. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
No reply to my complaint
I have already sent a complaint and no one has replied we stayed at church farm in the 30th of October for four nights we had lorries coming and going day and night we were woken up at all times of the night I asked to be moved the manager said he had no were to move us to that was a lie as we looked on your site on the Saturday and there was still lots of caravans for hire the manager there is useless we were not the only ones to complain I spoke to others we should have been warned that you had trouble on the site or we should have been put some were else I hope you have the decency to at least reply to me we go on a lot of your holidays
Desired outcome: Compensation and for you to do something about the manager there
This is the 3rd time I have complained no one is responding we went to church farm in the 30th of October we had lorries in and out of the site day and night we were awake most of the night on the Tuesday I asked to be moved and the manager said he had no were to move us to such was a lie as we looked on your site on Saturday and there were still caravans for hire the manager is useless there other people complained as well the site should have been closed or we should have been told it moved away from were the lorries were pumping out we holiday with you a lot and I am very disappointed in the picture you can see how near we were
Manager at Kiln park.
Sunday 29th October asked to leave Kiln park touring site after less than 24hrs on site due to flooding. Told will receive a full refund by “Dave” Tuesday 31st, still no refund. Went back to park reception to determine when refund will be received. Told be reception staff that only a partial refund will be given. Asked to speak to manager. Manager: you...
Read full review of Haven HolidaysChurch farm
We have just come back from church farm we have had hardly any sleep there we had lorries coming and going all night why didn't any one tell us before we got there that they had a problem and had to get lorries in all the time I did speak to the manger there and say why didn't they tell us before or better still move people away from that area he said he had no were else to put us such was funny as we looked for a caravan for our daughter the day before and there was lots he didn't want to know this is not acceptable as we go with you a lot and are very disappointed at what we had to put up with the lorries were pumping out 20 yards from our caravan and was making a loud noise the lorries in the night were one after the other Mrs G D Frost 54 Broomfield Harlow Essex cm202jz
Desired outcome: Some compensation and that you sort out your manager
Seaview Caravan Park, Osmington/Preston, Dorset - Holiday dates 8th to 18th September 2023 booked in the name of John Ward
Please could you reply to the below email, which has been sent @ 3 times to the Customer Service email address, but we have not received an acknowledgement nor a reply at any time. Here is the contents of email to Customer Service on behalf of John Ward and myself, (slightly amended due to errors). The Reception ladies Sara and Sue, were very polite...
Read full review of Haven HolidaysAccommodation at devon cliffs holiday park
Booking ref: [protected] Accommodation: Apple Grove 55 We stayed at the Devon Cliffs holiday park this weekend for my sons Birthday. Initially we arrived in the rain and tried to park our car to unpack but the surface next to the caravan wasn't suitable and as a result we skidded and my son fell over and was completely soaked through. Other vans had a...
Read full review of Haven HolidaysRecent holiday
To whom it may concern, I am writing to formally submit my complaint regarding our recent family break at Haven Rockley Park, Holiday Park, located at Napier Rd, Hamworthy, Poole, BH15 4LZ. Holiday Dates: September 22, 2023 - September 25, 2023. My family and I arrived at Rockley Park in the early afternoon on Friday, September 22nd. Upon our arrival, we...
Read full review of Haven HolidaysCleanliness of the caravan
The caravan was filthy,there was dirt all over the place the cooker was full of grease on top,the beds weren’t made properly in fact it looked like the cleaner had been laying on them and it absolutely stunk of [censored] n cannabis and extremely sweaty smell . There was utensils missing, cupboards where wonky. Was underneath electric pylon that was buzzing all...
Read full review of Haven Holidaysdirty caravan
Me and my wife stayed at craig tara on monday the 25th of september 2023,we expected to stay until the 29th of september but we were so digusted with the state of the caravan.the curtains were all ripped cobwebs everywhere over all the light fittings and the vents were glogged with them,the blind was missing from the kitchen window the toilet seat was insecure and the whole place smelled.Iwent to the reception to complainand they told me that they would get the cleaners in,i told them not to bother iwasn't sitting in there with cleaners in in fact i was so disgusted i told them i was leaving in the morning 27/09/23.T he next day i went in to hand the key in and she didn't even say sorry for the state of the van in fact i got the impression she couldn't care less.I have photos but i do not know how to load them i know it was just a cheap holiday but it was all i can afford at the minute if you do need photo's i suppose i could get them to you
Recent stay at Devon Cliffs - Booking Ref: [protected]
Having recently stayed at the Devon Cliffs site my husband and I were extremely disappointed with the accommodation provided for our stay in a 2 bedroom Silver grade van. On arriving after a tiring journey we located out van and started to take our belongings into our "home" for the next 10 days. At first site we were not overly impressed with the overall...
Read full review of Haven HolidaysHaven holiday
Was dirty did do half the things it said it did staff didn't give a dam and looked like they did want to be there swimming pool was always shut early did have any activities for the older kids never did any breakfast even when the site said very poor left early because of it my son who is autistic/adhd was upset who has never had a holiday and to save to go here was a j
Desired outcome: Money back
Cleanliness of fridge on recent short break
Hi I recently visited the Flookburgh Haven site and booked a bronze caravan, holiday reference number [protected]. On arrival to the caravan we found that the fridge hadn't been cleaned and there was blackcurrant split all over the fridge shelves. There was also food from the previous guests still in the freezer (chips, ice lollies and ice cubes). Under the...
Read full review of Haven HolidaysCaravan holiday from 11/9/23 15/9/23 ref num [protected]
We stayed at weymoth bay in a silver grade caravan it was not too standard we paid for the sofas was all stained and in tolet the flush did not work, We did go to reception and ask for a move thay said they was fulley booked they did offer to give it a clen dont think it would of maide a diffrerence'we also paid 35£ for a upgrade for a river veiw and we did not see it.so we ask for are money back its not good enough we drove all that way and did not stay as the caravan was not we paid for and came home .
Silver caravan at haven porthmadog
I go ev month mon to Friday took mum to greenacers portmadog she’s 95 thou I would get silver van as next to best I thou well went on funny smell carpets filthy bedding really damp even thou weather was hot it was mon 4th sept to Friday xx thou diver was supposed to be good I paid all extras windows really dirty I had to clean decking as was muddy I never...
Read full review of Haven HolidaysSwimming baths at haggerston castle
Me and kids went on our first family holiday last weekend we booked swimming and it was terrible the lifeguards walk around in outdoor shoes the floors were covered in puddles and not once did I see anyone get a brush to move water away lil one fell twice and was walking super slow he also went unde water and lifeguard didn't even notice his sister had to get him and we have came home and I had to take oldest to a and e how whole foot was swelling up and his two little toes were huge he got prescribed antibiotics as he has got athletes foot off your swimming baths off a tiny bit dry skin he picked up infection at your swimming baths we were that discusted with how dirty it was we didn't go to our other booking for swimming while we were there x
Cleanliness of caravan
Upon arrival, we noticed a very strong odour of urine throughout the entire caravan but especially in the main bedroom. The carpet next to the double bed was wet and foul smelling and there were excrement stains on the carpet. Had we known about the 'squeaky clean guarantee' that haven offered, we would have put the complaint in immediately. I had to boil...
Read full review of Haven HolidaysHaven caravan site, Primrose valley
Booked this holiday about seven months ago and couldn’t believe when we got there we were put the lake Lakeside camping part no disrespect I’ve camped all my life and I spent a lot of money on this haven, holiday and also on the activities for my children which one is disabled. Maybe I didn’t understand when that customer service tell me about upgrading to where you want to be. I’ve never heard before Ican’t believe we were segregated from the immunities I never got no help from customer service. I was willing to upgrade, but unfortunately with it being August, they had no availability I have booked many of times with Haven and the Customer Services it was a appalling please can you explain to people in the future that they need to pay extra even though they’ve paid a lot of money for the holiday so they can get closer to the amenities. I think this is a disgrace.
Desired outcome: Yes, I would like to be discounted not a full refund Thank you.
Dirty caravan and noise
I stopped at presthaven in North wakes
Ref: [protected]
Raj singh
I arrived here on the 14/8/23 at 15:00 but I did not get key till 16:00 as they said it was getting clean. Then when I got the key it was dirty and not as expected. Then they said there is no other caravan to give me then when I unpacked my bags. I was called by receptionist to be told they got me another caravan to find that dirty with hair on the bedding very dirty when I told receptionist they said they will call a cleaner to clean it up. Which they did but now the kids where hungry as we had to move and settle down late we had to get a take away which was more expense which I was going to cook and feed the kids at home but as we she we had to keep moving and wait for keys Time was now 7pm before I fed the kids .
On the night of my stay at 108 denbi there was noise from the train and people shouting at night disturbed all the kids and my self . I have not had a good stay!
Hope to hear soon.
Overview of Haven Holidays complaint handling
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Haven Holidays Contacts
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Haven Holidays emailscustomerservice@haven.com100%Confidence score: 100%Support
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Haven Holidays social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 05, 2024
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