Flagship Resort
Reviews and Complaints

My bf and i checked in last wed but found the property opposite on its pictures online. Whew! So when we got to our room omg the room smelled cigarettes and its a non smoking room so we tried to spray perfume but after enjoying the beach which was just close we found that the bed is too soft so we ended up checking out at 6PM. Unable to rest due to the smell and floors dont just look old but dirty. We ended up staying in another hotel that is of the same price but waaaay to clean and decent. What a waste so please dont get scammed on its photos and the swimming pools.

We've been coming to the flagship for almost 4 years now and for the first time ever we don't have a private balcony. Some of the rooms on the 8th floor share community patio along with the rest of the hotel. We're used to overlooking the boardwalk, the bay or street, but we have a walkout patio with views of cigarette butts, crumbling walls and weeds. The room itself is quite nice; we love the layout and all the amenities. We aren't able to keep the curtains open because people walking by can look right into our unit so that's a definite drawback.

I have been adamant about attempting to communicate directly with FantaSea because I believe most issues can be resolved with direct communication. I have received a generic response and not much else. The hardships we have endured over this are insane. We are about to the point that we are going to stop making payments to this company and see if they still respond with generic responses that can apply to every owner because we all have the same complaints! Submission is not allowed with 0 Stars or that is what I would have used.

It is disgusting that there isn't more government regulation of these scam artists. We bought a unit 20 years ago, were told the value of the property would double once the Borgota was built, were told in 2016 the value was $26,000, was told they would probably start a buyback program when I explained buying it was the biggest mistake we ever made, and sent a letter offering to give them the property back for free and never heard back. 4 out of the 5 times we used it over 20 years the places were dirty and vile, and trying to get reservations in choice places was impossible. If you really want to buy a time share, go on ebay and you can buy the same properties for a few bucks. If I could give this company a negative ratings, I would do it.

We stayed at the Flagship property in AC and there was a distinct lack of hygiene and cleanliness. When we checked into our room we found a pubic hair in the bedsheets and immediately called housekeeping, We were told to wait until someone was available. After several hours the attendant that arrived expressed they were busy and short staffed and therefore things were missed. This is disgusting and unacceptable. In an era where COVID-19 is and will be with us for a long time to come to a hotel, or resort with such a lack of regard for hygiene cannot be trusted to keep the spaces "clean" enough for peace of mind." In addition the bar and reception area was filled with flies and gnats further confirming a lack of cleanliness. I also believe that smoking is not allowed in an indoor pool area but apparently at this hotel it is. Do not stay here.

I have been a Time Share owner with Flagship Resort since 2001, and most recently their customer support is horrible. On January 29, I spoke with a Customer Service Rep (CSR) about becoming a RCI member, and she instructed me to go to Flagship Resort website and sign up, and that's what I attempted to do. But, I was unable to sign up, because I had to do so through a Flagship representative. I have called Flagship several times regarding RCI. I have called morning, afternoons, and evenings, and was on hold for over 40 minutes once. I have left very detailed messages, and have not received a response back from Flagship. On February 25, I placed another call to the resort, and remained on hold for over 30 minutes. Finally, I was able to speak with a customer service representative, I began by explaining my concerns regarding previous calls, detailed messages, and the non-responsiveness. CSR informed me that Flagship tried emailing me but email bounce back. I found that very interesting, because anytime there are payment requirements, my email works fine. Anyhow, during this call, I felt like I was gaining traction, and the call dropped. I waited several minutes anticipating a returned call, and today is March 1, and I'm still waiting. Therefore, due to my frustration I decided to file a complaint. Flagship Resort customer support is horrible, and improvements are definitely needed. NOTE: I understand that we are experiencing a pandemic, but that is no excuse for not doing your job.

Fantasea Resorts sold me a timeshare and before I purchased they showed me a beautiful unit that they said we'd have, but after purchasing, our unit looked nothing like it and was very low quality. They also made out the timeshare to be usable at any time, though the countless times I've attempted scheduling vacations, nothing is ever available. For the few times I was able to find availability to stay, I experienced broken appliances, smelly rooms, torn curtains, terrible customer service, and we even found a mole in the bathroom! Not only is this timeshare a waste of time to use and is in no way a worthwhile vacation option due to its terrible quality in multiple ways, but it is a huge financial struggle to keep up with, with the rising cost of the maintenace. I am unemployed and plan to retire very soon. This will make paying for this extremely burdening and is a waste of money anyway since it is nothing like fantasea told me it would be like.Ifeel like a victim of a scam and completely mistreated as a consumer, as I was misled by fantasea to purchase this and have been ignored by them each time I have tried seeking to end my relationship with them. I haven't heard from them once. I am hoping this complaint will get their attention and they will reach out to help me, because my son is hospitalized and very sick, this is causing a very harsh financial strain on me on top of the financial hardship of the timeshare already weighing me down, and I am desperate to be rid of this timeshare so I can focus on helping take care of my son.

Fanta Sea Resorts got me to come to Atlantic City offering free stay and plane tickets. while there they set me through a sales pitch. During so I told the rep I was a disabled vet and did not travel that much anymore since I left the military. They came at me with I don't know how many offers and would not let me leave. He told me I needed to get in on the ground floor that it was an investment I could make money on. He said I could rent it out whenever I couldn't use it. Keep for a couple of years and sell for a much larger profit. As I mentioned I was and am a disabled vet and when I went I just started another medication and sitting for long periods of time causes me a lot of pain so I did finally say yes. I was able to make it there once while I thought the room was nice it was not for me. I never made it back and when I realized what the sales rep said to me was untrue I let it go. I never knew it was something that could go on my credit or I would have taken more serious or maybe just walked out I thought later. Being disabled with a family I can't afford lawyers or whatever method needed so I tried contacting to see what I needed to do to resolve this it has remained active on my credit for three years as open account. The rep told me all kinds of lies to get me to buy I even wrote a letter explaining this and I never got a response. I couldn't get through to anyone on phone. This is ma*** things harder on me. I asked since I was on medication at the time and can prove through my va records could this get resolved but never got an answer back.

We have attempted to receive contact from Mr. H...Alter or anyone at FantaSea Resorts with no success. Mr. A is the VP of Owner Relations and clearly does not deserve the title. He has been nothing but rude and belittling. He claims that FantaSea denies any wrongdoings but does not have the decency to acknowledge our letters. We have been in dispute with FantaSea for quite some time now. We told Mr. A the last time we stayed in the unit there was a leak under our sink causing water to run on the tiled floor. It was very hazardous. This was not able to be repaired without shutting down a large part of the building. So we had to live with this leak and we were responsible for emptying a pan periodically. You would think after investing thousands of dollars this would not be an issue. After staying at the resort so many times, we knew what to expect for the refrigerator-size in our unit and would bring food appropriate for that size. One time we were only offered a portable dorm size fridge that could not hold all of our perishable food. We had to complain and wait for them to bring us a larger fridge. Again, we are investing thousands of dollars for a luxury experience. There were also never enough chairs for everyone to sit down and relax in at the pool. So you either had to wait or come back later. Teenagers were always running up and down the halls making all sorts of ruckus. FantaSea was always going on about how they are going to gentrify and property values would increase, but this still has yet to happen. On top of all of this, we are now on a fixed income and investing in such a worthless company holds no value. Since purchasing there have always been issues with our timeshare, but in the last couple of years, it has gone beyond downhill. Our only interest is to surrender this ownership back to FantaSea immediately.

I am filing this in hopes that Fantasea sees this and will reach out to assist me since I've not had much luck getting in contact with them. I have admittedly sent a couple of demanding letters in the past but I am still in hopes that they'll hear me out. I am a timeshare owner and I have made all payments all time, mortgage, maintenance, you name it. I. simply want to give this timeshare back or do whatever is necessary to relinquish my ownership as being an owner with Flagship Resort has become an extreme financial burden, and my timeshare is becoming a major liability. When I attended the sales meeting, I was a young *** Force member with two kids without much money to spare each month, but the sales team talked me into believing the timeshare was a great deal and I would be able to vacation anywhere in the world I wanted, and would save money. It was very difficult to make the maintenance fee payments, and in my 22-year military career, we had no intention of going back to *** to vacation while stationed around the country and world, so I had to spend money on exchange fees and often take a vacation somewhere that we really didnt want to go, just to use up the exchange so we wouldnt lose it. The maintenance fees just continue to climb higher and higher, which they did not warn me about upfront when I purchased, and my children have less than zero interest in taking over ownership of the deed and the annual fees. Handing this timeshare to them is not optional, they apparently must take it over and this is simply not doable, not for me and not for them either. We've never had issues with unclean rooms, broken appliances, etc. that were not fixed by the resorts when we let them know, so we know this business is capable of doing the right thing. Fantasea, please do the right thing and reach out to assist me. My family and I need help.

I am writing you in regards to the timeshare my fianc was approved for and sold by an employee by the name of *** and his supervisor ***. We have have had an extremely terrible experience from the beginning with this timeshare and we have gotten literally no help in fixing the situation. The day we were sold the timeshare *** told multiple lies to us about the amount of the annual maintenance fees and several other keys financial aspects of the timeshare. We were overwhelmed with all the announcements that were taking place all around the room of people who gave in and purchased the timeshare that day. My fianc and I were one of the last people there who had not come to a decision because we were indecisive. *** promised us that we would have months to opt out of the timeshare and that we would be fully informed and have all our remaining questions answered at a officially mandatory meeting regarding the timeshare. During the sale of timeshare *** was very persuasive but he also became very obsessive with my fianc. I showed distaste in the way he was behaving as a business that I was becoming involved with and *** continuously disregarded concerns and became even irate with me. It started to feel like he was turning my fianc against me and he was clearly disregarding the tension that he was causing my relationship, when he started chastising me for being upset with my picture for our resort ID. *** and my fianc continued to communicate strangely. *** approached me at the bar in the resort and I was extremely uncomfortable. I was having a conversation with someone at the bar in the resort and he went so far as to interrupt my conversation and began speaking with the person I was talking to so I moved away immediately. The last straw is when *** showed up to the Casino and approached me again making me uncomfortable. (see attached document for full complaint)

To start I didn't know why my room smelled so bad, i was there 7 days on the 11th fl. kept the window cracked so that air could circulate ask to get a different room only to be told that non was available, o.k. shopped and brought carpet cleaner and smell better that wasn't the only problem seems the carpet was wet from the ice machine all Thanksgiving day it was soaking wet the next day house keeping came to vacuum it dry but then put the air blower on it to blow dry witch it smelled like cat *** horrible, i didn't want to complain it would have did me any good. But to add insult to injury my Grandson fall breaks fractures his firmer bone in a soft cast the day before we're to check out which delayed me form checking out not to mention elevator delay their policies one man one cart, (call for two carts u get two carts) also delayed the process i heard phone ringing I had to run back inside to say "i'm leaving" 250.00 i could have stayed another day. 50.00 for any dishes left in sink and they maid u sign a paper on the bottom of that paper states any late check outs well be charge 250.00 and i guess kudols cause MS. C could have charge both rooms. WELL just to say people, their are lots of hotel stays in Atlantic city that are 10 times better then FANTASEA RESORT. I've been their lots of times but one thing for sure I, neither my friends and family members wont be going back there especially if MS. C is front desk director. Don't look down your nose at people, I'm clean, caring and compassionate I deal with the Good and the Bad, I don't stand over people with my face balled up disgust we didn't destroy any thing 2 -3 hr delay is hurting your establishment when,the whole 7 days was a delay for all of your amities due to covid -19 I didn't complain if I missed it, I missed it. Yet the same courtesy was not given to me even when ask. I'm sure you won't miss us. But their are plenty more Hotels to go to your in competition,not me.

When I purchased, I was assured that the point of this was to exchange freely and equally anywhere I desired. I have not been able to exchange it at all. The costs of trying to exchange are ridiculous, not to mention it has no trade or exchange value. My mortgage is paid in full and has been - but just an example to share with anyone reading this or researching FantaSea - free since 2012 has cost me $5,282.55! These are just expense-related items associated with FantaSea. Maintenance Fees just for 2019 were $755.20. (They started at $200). In 2008, my husband (and co-owner) was diagnosed with Stage 4 Cancer. We went to them at this time and requested assistance to sell. I cannot maintain this on my own because their version of free is too expensive; another reason is that my husband's healthcare needs were top priority. They declined to assist us and instead made matters worse for me. Michael V sold me an upgrade telling me that it would be less expensive for me alone to maintain (untrue, see above). It would have a remarkable booking and exchange power that I could literally exchange equally, even internationally and on the best tourist beaches abroad. It has no exchange power. I have voiced complaints in person since 2008. I have called and voiced them verbally. I have mailed complaints. I have emailed complaints. No response. When I have made them in person so I cannot be ignored (like in 2008), they try to upsell me again, and they inform me that my complaints are too bad, but there are no options to fix them, and they will not help me in any way. In 2019 they called and informed me that if I did not participate in an hour-long sales call that I would forfeit some of my usage rights as they were. They were insistent that I convert to points. I informed them over and over that this would not happen since I had become wise to the lies and deceptions now. I made it known at that time as well that I was unhappy, desperate, and unsatisfied. The solution as always? Buy more. I spent over $15,000 paying off the mortgages already! I did not buy into this pitch thankfully! In 2010 they did not have availability. I paid out-of-pocket to vacation without my timeshare. During the 4th of July weekend, my son and I were shuffled to someplace in Bayse, VA, using this timeshare because that was ALL they had to offer. There were no amenities unless we consider indoor plumbing to be an amenity? The roads were mostly unpaved. No internet service was available, wireless or wired. There was no pool and not even a body of water we could enjoy without a long car ride. There was one restaurant, and even that required a trip over unpaved roads. Service was non-existent and unavailable anywhere but at the library. That in conjunction with no internet, what a mess. I want them to take the deed back and return the money I have paid in maintenance fees over the entire time period of ownership. They did not deliver on promises, they have not delivered any owner care or customer services, and I insist they take this false vacationing membership back! While I would normally reach out to the business, and there would be results, I have sent written letters and emails since 3, and none of them were responded to. I sent one certified letter, so I know they received it, and they ignored it. Even if I could use this timeshare (which has always failed), they refuse to answer and assist owners, like myself, in doing so. I am past all of that anymore and want them to take back this deed.