RIU Hotels & Resorts’s earns a 1.2-star rating from 496 reviews, showing that the majority of guests are dissatisfied with their stays.
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RIU Hotels & Resorts - Disappointed travel agent
I booked a trip through Vacation Express on May 7, 2024, to Mexico with 7 nights’ accommodations occupying 1 room at Riu Palace Peninsula. For a Junior Suite Ocean View All Inclusive. Check in date 6-15-24 / check out date 6-22-24. I was assured that the Resort was a 5 star with clean amenities. I trusted Vacation Express & once my money was collected, I no...
RIU Hotels & Resorts - Riu is a rip off and thieves
So, we went the end of March 2024, and we were supposed to stay there for a week for a birthday celebration. Unfortunately, the same day of our arrival, there was a death in the family causing to have to change our plans and return home. That night I called JetBlue Vacations and explained the situation and explained to them we needed a flight back home. I...
Read full review of RIU Hotels & ResortsRiu lanzarote
Shared our room with mosquitoes, cockroaches and mould in the bathroom. The fragrance aroma of sewage wafted some areas of the well kept gardens. Food was bland and often overcooked, especially the fish and bacon. Unlike the Riu Hotel in Maderia, where the quality and variety was excellent. Drinks were poorly prepared and not worth bothering with.
Positive were the entertainment staff and the energy that they put into their work. Generally staff were very good and friendly.
Recommendation: Double and triple check all reviews not just the ones selected on the website ad.
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Pros
- Prime Locations Worldwide
- All-Inclusive Options
- Varied Dining Experiences
- Entertainment & Activities
- Family-Friendly Amenities
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Cons
- Limited Global Presence
- Standardized Service Approach
- Seasonal Demand Fluctuations
- Vulnerability to Local Issues
RIU Hotels & Resorts - Disappointed and dissatisfaction
I am writing to express my dissatisfaction with my recent stay at the RIU Palace Aquarelle in Falmouth. The level of service and numerous issues I encountered made this the worst experience I have ever had at any resort. First, the customer service was extremely poor. Many staff members were rude and unapproachable, only engaging if spoken to first. Out of...
RIU Hotels & Resorts Complaints 492
Housekeeping
I stayed at the Riu Palace in Montego Bay from12/4/2024 until 12/9/2024. This was my 3rd time there. On or about 12/6/2024 my phone charger was taken out of my room. I immediately contacted the front desk & security. All of my belongings and my entire room was searched, it was not found. The did a card read and the only people who came in and out were me, my sister and housekeeping. The following day, they spoke to housekeeping and checked her belongings. She did not have it. I advised she took it but by the time I found out, she was gone for the day. When they questioned her, it was the next day. Why would she bring it back?
I am a travel agent and will not recommend this resort again!
Claimed loss: $50 cell phone charger
Desired outcome: I want to be reimbursed for my charger.
Confidential Information Hidden: This section contains confidential information visible to verified RIU Hotels & Resorts representatives only. If you are affiliated with RIU Hotels & Resorts, please claim your business to access these details.
Theft of money Riu Palace from Room Los Cabos
9/26 approximately 220-230 was taken from our room after the maid cleaned. My daughter had about $90.00 about 50 ones and a few 20s from a black wallet from her purse. I had about 40 dollars in ones and some 20s. in a bank envelop inside my carry bag. Both were left out because my husband left the room not knowing we had cash still out. I have to say the...
Read full review of RIU Hotels & ResortsIris, front desk, poor customer relations
We had a poor experience with your front desk clerk "Iris" very rude to me.
I explained the room key would not open the door "gate" from Riu Santa Fe property when we returned back to Riu Palace Baja. She, in a condescending tone told me I did not know how to use my key to open up gate. So she called a bellman and told me I should walk back down with him to test the door. I replied to her I know how to open the gate why don't you walk down with him and you will see the gate does not work. She refused because that was not her job and reiterated the door works fine I just do not know how to use my key to open it.
The bellman returned and told us the gate does NOT work with the key.
I felt insulted by your employee "Iris". Maybe someone could give her some anger management classes and be kind to your customer.
Jonathan Knoerdel
[protected]
Confidential Information Hidden: This section contains confidential information visible to verified RIU Hotels & Resorts representatives only. If you are affiliated with RIU Hotels & Resorts, please claim your business to access these details.
Is RIU Hotels & Resorts Legit?
RIU Hotels & Resorts earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for RIU Hotels & Resorts. The company provides a physical address, 32 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Riu.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Riu.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
RIU Hotels & Resorts as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
According to our analysis, RIU Hotels & Resorts appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
We looked up RIU Hotels & Resorts and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While RIU Hotels & Resorts has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 492 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
- We conducted a search on social media and found several negative reviews related to RIU Hotels & Resorts. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Room
I stayed at the Rui Palace Tropical Bay in Negril Jamaica from 9/18-9/22/24. My name is Lakeya Stevenson and I roomed with my daughter Ke'ziah Stevenson-Francis Bill no- 4731/[protected] I stayed in the garden view room #4203 Total amount $1471.60 I am requesting a monetary refund of some sort. My toilet did not work the entire trip. You had to flush the...
Read full review of RIU Hotels & Resortspaid initially for reservation and was charged again the day of arrival
On May 25, 2024 I placed a call to book through Priceline for hotel and flight reservations (bundle package) for a trip to Montego Bay, Jamaica for July 1 thru July 5th. All the information was given for the guests which was my son and his companion, costing $1356.12 However, there was an issue with the DATEs ONLY that they keyed in, which was July 2 thru...
Riu Palace Punta Cana - Filthy grounds and unsanitary room
My husband and I went to the Riu Palace Punta Cana at the end of May this year 2024, originally booked for 9 days (arriving from Fort Lauderdale Florida). Some years back, we had visited a Riu in Mexico and had a very nice experience and so decided to try this Riu hotel. When we arrived in the early evening and went to our room. The hallway to our room wa...
Luggage never transported to airport bus .... we are in US luggage in Punta Cana
We had a reservation from July 2-9,2024. July 9th at 11:20 am we left the RIU in Punta Cana (reservation number WRC1SDC5) to catch our flight back to Houston Texas. Upon leaving the RIU the four of us were told by Destination Services to place our 8 pieces of luggage by the bus and they would load them all under the bus. We even tipped the gentleman for hi...
Read full review of RIU Hotels & ResortsRIU Palace Riviera Maya
Good morning, I visited the RIU Palace Rivera Maya last week and ran into a few problems while staying at the hotel. Below are the details: 1. My husband and I dined at the Krystal, and I ordered the sea bass for the main dish and was very unsatisfied because it was overcooked, and the sauce was hard on the bottom of the plate. I did speak with the waiter...
Read full review of RIU Hotels & Resorts and 1 commentRude customer service and poor housekeeping service
We arrive at RIU Orchi Rio on April 30th, 2024, upon checking in the customer service team was very rude. And unprofessional we arrive at 3:30 pm. I have reservation for 2 rooms. We were traveling as a family and my 80-year-old dad was with us, and he was having problems with his bank card being declined and the young lady that was helping him was very...
Read full review of RIU Hotels & Resorts and 1 commentRiu Paradise Island
I have been trying to contact customer service about my stay and no one has yet to get back to me. I stayed at the RIU paradise island from March 25-29th. I had a horrible experience and would like someone to reach out to talk to me about it. Here is a short story of what was experienced- I arrived and checked in. I was given room 202. I took photos of how...
Hotel overcrowding
Booking Ref [protected] First of all can I thank you for organising for us to stay at the Riu Paraiso Resort Lanzarote . The staff at the resort are impeccable and work so hard to deliver great customer service . Sadly I do not feel the resort is of the platinum level we paid for or delivered a platinum service I would say we experienced 3 star while...
Read full review of RIU Hotels & ResortsReimbursement due to fall at resort
Accident happened on March 2, 2024 approximately 5:30pm at the RIU Palace Tropical Bay, Negril Jamaica. Walking back from the beach I had to step up onto a wood bridge that was over a trench. I can't tell you what happened or how it happened but I fell off the bridge into a stone and sand filled trench below face first. There were a bunch of people and 2...
No prior notification regarding hotel riu vallarta being under construction/remodeling
A. I had made prior reservation for a party of 2 at Hotel Riu Vallarta from 3/27/2024-3/2/2024. The reservation was for a Jr. Suite with king bed and ocean view. B. Upon our arrival to Hotel Riu Vallarta, quite to our disappointment, we found out the hotel was under construction/remodeling. The whole lobby was being jackhammered! The level of noise and...
Read full review of RIU Hotels & ResortsRIU Paradise Island Bahamas - swimming pool
Love to visit RIU Resorts. Not our first time at a RIU but overall the RIU Paradise Island experience was good. We take these vacations to be in the pool, get some sun, meet people and relax. Well on day one February 14th, 2024 the pool was warm and amazing. But for the next 5 days on our 8 day stay the pool was cold, and not able to get in. And this wasn't...
Read full review of RIU Hotels & Resorts and 1 commentOverbooking at riu palace and being sent to another riu which was not a palace
We were a party of 4 and had reservations at the RIU Palace Las Americas. FROM 2/10/24 - 217/24. Upon arrival we were told they had overbooked and would send us to a sister hotel of theirs 2 miles up the road. We had booked this hotel because we spent our honeymoon there 18 years previously and we were celebrating. Then the front reception staff would not...
Security guards harassment
I stayed at the Riu Paradise Island hotel 21-26 December 2024. I was harassed by 2 security guards. I complained to the Riu hotels and filed a formal complaint. The hotel lied and said they told me to pay for guests that visited me at the hotel, which would have been absurd since the guests that visited me never stayed at the hotel. I have stayed at the Riu on more than one occassions and have been placed in rooms that did not appear as advertised. I was served burned food. I was placed in a filthy room, etc. I think this time, I got the message. I am not welcomed at the Riu hotels and this might have been my last stay because of the harassment and the hotel's refusal to deal with what I experienced.
Desired outcome: I would like for the Riu to acknowledge the harassment complaint I filed because of the harassment I was subjected to when I stayed at the Riu.
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Service
Good afternoon. I am writing this email after returning from RIU Vallarta on October 25th. I was traveling with my husband, our 3 adult kids, my sister and my eldest daughters boyfriend. We enjoyed our first couple of days. This was our first trip to PVR, we have been multiple times to Cancun & Los Cabos and have stayed at a RIU in Los Cabos. On Friday we...
Read full review of RIU Hotels & ResortsCustomer service
One week between 13th -20th October 2023, All Inclusive, Riu Bravo, Majorca. No one to take luggage to room or when we left. It was not offered, told to do it ourselves, we are both in our 70's. Room located in other building, long walk dragging our cases. Although access to Wifi was printed on our paper work, it was not explained to us. Service in dining...
Read full review of RIU Hotels & ResortsSwimming pool area surrounding, rooms and services
We are forwarding this letter of complaint to Tui uk and ABTA Michael Verdun Thomas Wetherlam Ginhall Lane Leominster HR6 8RD [protected]@aol.com +[protected] Tui UK & Ireland Alexandra House Swansea SA1 5ED 20 October 2023 Re: Unsatisfactory Holiday at Hotel Touareg Boa Vista on 4th October 2023 Booking reference: [protected] To whom it may...
Overcharged
Hello on the 15th October i went to riu montego bay and was servied by Juan and another man at the front desk I paid in cash $92,000 JMD , but my room was reserved in £461 GBP. 1st i was over charged and 2nd the man that served me tried to tell me that my money i gave him was short and when i wasn't looking he attempted to put the money in his pocket. I...
Read full review of RIU Hotels & ResortsAbout RIU Hotels & Resorts
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Overview of RIU Hotels & Resorts complaint handling
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RIU Hotels & Resorts Contacts
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RIU Hotels & Resorts emailscomplaints@riu.com100%Confidence score: 100%Supportilacosta@riu.com94%Confidence score: 94%palace.pacifico@riu.com94%Confidence score: 94%
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RIU Hotels & Resorts addressC/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 13, 2024 - View all RIU Hotels & Resorts contacts
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