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CB Hotels and Accommodations RIU Hotels & Resorts Unacceptable resort stay
RIU Hotels & Resorts

RIU Hotels & Resorts review: Unacceptable resort stay

L
Author of the review
1:33 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We arrived at RIU República on March 2, 2025. At check in we were directed to elevators. These elevators were out of order. Found different elevators to find our room. When we woke up Tuesday march 4 there was no running water. Later there was no power. Couldn’t charge phone, no air conditioning, hot room. Still no power on Wednesday and conditions were worse (hot room, no phone access); still no water. Power came back on at 3 am Thursday. Fridge in room had defrosted so water all over the floor. Cleaned that up so we wouldn’t slip. No water again. Filled garbage cans for the rest of the week so we had emergency flush available. Restaurants were unavailable in our portion of the resort during power outage. No entertainment. Hundreds of spring breakers under 21 (outside of RIU stated policy of 21). Stairs to our ocean view (premium) rooms were filthy. Same trash and garbage was in stairwell for entire stay! Same partially eaten pizza on the stairs for 5 days; we assume a rodent took it, as the rest of the trash remained. Large cockroaches. No clean up. Power supply panel wide open and accessible to anyone! No television in room.

Claimed loss: One week stay at resort was terrible.

Desired outcome: 100% refund of price.

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  3. RIU Hotels & Resorts emails
  4. RIU Hotels & Resorts address
    C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain
  5. RIU Hotels & Resorts social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 15, 2025
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RIU Hotels & Resorts Category
RIU Hotels & Resorts is ranked 5 among 115 companies in the Hotels and Accommodations category
#03 Radisson Hotels Radisson Hotels #04 Travel Triangle Travel Triangle #05 RIU Hotels & Resorts RIU Hotels & Resorts #06 Sonesta Sonesta #07 HotelPlanner.com HotelPlanner.com

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