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CB Hotels and Accommodations RIU Hotels & Resorts Cancellation policy
RIU Hotels & Resorts

RIU Hotels & Resorts review: Cancellation policy 1

K
Author of the review
2:15 pm EST
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I booked a double room at Riu Cancu All Inclusive Resort on November 29, 2024, through Expedia for 12/28/24 - 01/04/25. At the time it was NOT listed as ADULTS ONLY. The resort changed the policy to ADULTS ONLY on 12/24 and did not inform me. We were subsequently not able to check in and left to find accommodations at 7:30pm on a Saturday night in Cancun with 2 children. The hotel offered no solution and is refusing to refund me my money even though we ultimately did not stay there.

Claimed loss: $5,634.53

Desired outcome: I would like my money refunded.

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L
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L. Ullrich
6 comments
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Jan 07, 2025 4:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

RIU’s behavior is outrageous and probably violates consumer protection laws. Immediately file a dispute with your credit card company by submitting proof of your booking details, as well as the policy change that was made after you had already booked. Use this same information to contact Expedia and demand for their assistance in getting a complete refund. Besides, make sure you complain to your state attorney general, the FTC and Mexican tourism authorities (Profeco). Take this matter online so that both RIU and Expedia can be put under public pressure. Do not allow them get away with this bait-and-switch tactic.

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  3. RIU Hotels & Resorts emails
  4. RIU Hotels & Resorts address
    C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain
  5. RIU Hotels & Resorts social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 16, 2025
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RIU Hotels & Resorts Category
RIU Hotels & Resorts is ranked 5 among 115 companies in the Hotels and Accommodations category
#03 Radisson Hotels Radisson Hotels #04 Travel Triangle Travel Triangle #05 RIU Hotels & Resorts RIU Hotels & Resorts #06 Sonesta Sonesta #07 HotelPlanner.com HotelPlanner.com

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