HotelValues
Reviews and Complaints

I recently indulged in the rejuvenating spa services at HVS Spa Retreat, and I must say, it was an unforgettable experience. From the moment I stepped in, I was greeted with warmth and professionalism. The ambiance was soothing, and the skilled therapists delivered a top-notch treatment that left me feeling refreshed and relaxed. The attention to detail and personalized care made me feel like a valued guest. I highly recommend the spa's signature massage for ultimate relaxation.

I tried to book my hotel reservation directly through the hotel, but this one popped up (though it mirrored the hotel site). The price was slightly above some of the travel sites, but I was ok considering that I was trying to book directly (since the hotel has a free cancellation and refund policy). So I booked the room (knowing the standard charges the hotel normally adds), and the final price was a full 60% more in “fees”. So I called their customer service. The “customer service” person was unapologetic and rude. No changes. Can’t even cancel 30 seconds after trying to reserve the room. Basically she told me “too bad, so sad.”

*THIS IS EVERYTHING YOU DON’T WANT IN A BOOKING COMPANY*

I used the hotelvalues.com website to book a room for 5 nights from March 12th through March 16th at the Hampton Inn in Lewisville, Texas. I booked this room on March 10th.

I have incurred a charge of $906.23 from hotelvalues.com on my Visa credit card. The Hampton Inn in Lewisville, Texas has charged $690.20 to me for the same 5 nights.

The Hampton Inn in Lewisville, Texas did not find where hotelvalues.com had reserved a room for me for those 5 nights. As a result, they charged the $690.20 to me.

I have been overcharged in the amount of $906.23 by hotelvalues.com. I think that this may be a fraudulent website. I would like to receive a refund of $906.23 from hotelvalues.com.

I have called my credit card company to issue a dispute. They are investigating to see if I can reclaim the $906.23.

My e-mail address is [protected]@bellsouth.net.

I thought I was booking directly with the Hilton Garden Inn Cherry Creek for a recent stay that I had. The page looked exactly like the page I've reserved hotel rooms in the past - which I stay at that hotel at least 12 times a year. I not only was charged an addition $30 per night than the hotel actually was charging but then had an addition $121 in Tax Recovery Charge and Service Fees. So I paid an additional $168.46 for the two night stay. To make matters worse, they didn't refund me any money, they said their terms and conditions were clearly displayed and that there was nothing that they could do. I asked if I could speak to a manager and they foreign lady said their manager wasn't taking calls at that time. They are a very deceptive company and should be taken out of business!

I booked a hotel through what I thought was the actual hotel website (Doubletree Hilton, Campbell- Pruneyard). I mistakenly cancelled the reservation 2 minutes later but in no way did they tell me it was non-refundable. I wanted to reinstate so called them, they said they would contact the hotel to see if they would refund, then said the hotel said no. I called the hotel and they also said they would not refund. So I called Hilton Honors and they told me to dispute it. I cant even figure out a way to lodge a complaint with the BBB because they can't find the company. Never, ever again will I book online. And I'm pissed at NAYRI from the Campbell Hilton who is obviously getting kick-backs. 2 minutes? Who does that? Plus the fees were almost $200, I was just in a rush because I finally found out when my daughter was graduating from college and wanted to book a room there (repeat guests). SMH I'm so mad.

I was on the hotel website and some how ended up on HotelValues and was charged 139.01 for taxes and fees. When I called in I was offered 10% but I explained I wasn't aware I was on their website. I called immediately when I received the confirmation. Check-in: Tuesday, Jan 30, 2024

Check-out: Thursday, Feb 01, 2024 2 Nights 2 Adults

Holiday Inn Express Statesboro

427 S. Main Street Statesboro, GA 30458

Booking Ref. #

[protected]

Room 1: 1 King Bed (Delhia Fields - 2 adults, 0 children)

Free Breakfast and Free Parking

Tue, Jan 30

US$119.00

Wed, Jan 31

US$119.00

I booked a Hong Kong Soravit on Granville Hotel through hotelvalues.com. I see the total price with resort fees so I agreed and use my credit card to pay.

then I see my email sent me the confirmation from [protected]@hotelvalues.com , it shows the total price different than the one I saw , it adds on Tax Recovery Charges & Services US$178.03

My Hotel booking was US $494.36

Resort Fees US $ 41.45

Then they add the Tax Recovery Charges & Services US$178.03 , which is huge tax and I did not know this will be charges to my credit card . It is not honest to do that. I am file a claim about it.

When I try to call them [protected] , they sent me a case number from [protected]@priceline.com

When I try to call them to complaint about it, they said I was booked through ?guestreservations.com . They are so confusing and not honest.

We booked online for 95$ for 2 nights. We were not aware of the low standards of the hotel. When we arrived and seen condition and smell of hotel we tried to cancel but told we had to talk to hotelvalues. We called but customer service was rude and not willing to help us at all. Saying we were aware when we signed up online. We were not aware of hotel being run down, mold, hair in bathroom, holes in floor, the smell. We booked on way to hotel before 3 but didn't arrive at hotel until after 3 so we are not able to cancel 24 hours prior too. I understand cancellation policies but no one is willing work with us. Additionally there is 128$ tax and recovery charge for services. There are no services, cleaning seems to be on strike. DO NOT BOOK with Hotelvalues or Thriftlodge.

THis company is falsely representing their entity as a Marriott Hotel Reservationist at the TownPlace Suites in Hot Springs, AR. I booked the reservation under the premise I was dealing with the Marriott Hotel System. Once the reservation was confirmed, these crooks added $110.45 in "service fees" in addition to the lodging booking. I immediately, a few minutes later and upon realizing I was dealing with a fraudulent company, cancelled the reservation and received a confirmation of cancellation. However, this company processed a charge to my credit card totaling $315.45 including the $110.45 bogus charge. I disputed the charge but this entity refuses to credit the charge back despite providing a bona fide cancellation confirmation for the total stay.

Last night I looked at hotels in Freeport Maine. First, I thought I was dealing with the hotel itself - but this company surreptitiously takes over the online reservation process.

I am in Oregon trying to speculate when I will arrive in Maine 7 months from now for a wedding, and gave my debit card number thinking this was a normal situation where the hotel takes the card # and holds the room.

I have no idea what day or flight I will arrive on in June of 2024; the hotelvalues.com system took my money without telling me what kind of room I had reserved, and, after the payment had gone through, the Cancellation/Refund policy showed up: No refunds or cancellations! I wanted to hold a room - this no cancellation policy is their policy, not the policy of the hotel (whom I thought I was dealing with). I called to complain - they refuse to refund my $588.00.

This site represented themselves as the hotel site, "Suncadia.com". Upon making a reservation, 11/21/23, 9:00 am, with an error upon clicking, I immediately called service to change, by (1) day the arrival to 11/22/23; within 1 hr. of making the reservation. I was informed the reservation could not be changed, the fees and charges would remain, there was an additional 80$ service fee, and nothing could be done.

Ref#[protected] is their number, and this appears to be a common "bait and switch". The service fee was not listed in the room pricing, the cancellation agreement was sent with the confirmation, which makes it impossible to change.

Greetings,

one of my guests booked with you, we checked them in and had several issues with the single use card. It finally went through but then the room charge was REVERSED AFTER THEY STAYED. This is utterly ridiculous behavior from your company. I advised the guest to never book with you again.

You currently OWE US $86.59

Confirmation Number: 85098EE008931

Date Range: 11/18/23 - 11/19/23

Guest: BRAUN, JULIE

Property: AmericInn by Wyndham in Baxter / Brainerd

Reservation Confirmation #R4499381422

for Courtyard Columbus Airport

2901 Airport Drive, Columbus OH 43219

Check-In: Wed Oct 11, 2023

Check-Out: Mon Oct 16, 2023

5 nights

2 adults

Booking Ref: [protected]

Please provide documentation showing that Hotel Values paid Courtyard for the reservation. When I arrived there, they had the reservation but not the payment. Unknown to me, they charged my Visa for the same stay; therefore, I have now paid for this twice. If I can show verification from you that you paid Courtyard, I will contact them to receive reimbursement.

Claim Number: CN04233488

Tried to book reservation online and kept getting an error message. Exited and tried to book again and it went through. Then two reservations went through as prepaid and they would not cancel the one reservation because of the policy that it was prepaid and non refundable. But again, we received an error message when booking the first time.

reservation #'s R4549161328

R4549187772

$558.80

I recently booked a hotel room near Jackson, Mississippi believing I was booking directly through the hotel. Somehow, I ended up booking through HotelValues and was charged excessive fees of $137.64 for "Tax Recovery Charges & Service Fees" for a two day stay for just one room. This is a total scam. When booking through the actual hotel, the taxes for two nights total $45.36. Avoid this company.

I reserved a hotel room in St John NB, Canada for three nights while visiting my mother in the local hospital. I didn't realize I would be charged in US$ and that there would be a 200+ $ fee added on to the bill. I need to have this resolved immediately, so I can find another hotel tonight. This was ridiculous!

My reservation number is R4519972899 at Holiday Inn Express, in St John New Brunswick, Canada.

Valerie Austin