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Hi Sir,
Dera sir/madam,
It was a shocked to find out the air-cond system broke down at Hotel Mercure Grenoble Centre Alpotel when we checked in on 1st July 2024. The hotel has transferred Mr Lai booking to Hotel Mercure Grenoble centre President after our complaints. Some of us have to stay back in this hotel without A/C due to limited room at Mercure President.
We have to pay additional at President hotel meanwhile waiting for the refund.
Please process the refund. You may check with both hotels to get the details.
Regards
Robert Chua
+[protected]
From: [protected]@hotelvalues.com
Sent: Saturday, June 15, 2024 12:20 AM
To: [protected]@amp.com.my
Subject: Guest Reservations - Reservation Confirmation #R4978906218
Robert, your reservation has been prepaid and is fully guaranteed.
TRAVEL DETAILS
Hotel Mercure Grenoble Centre Alpotel
12 Boulevard Marechal Joffre Grenoble, 38000 FR
Check-in: Monday, Jul 01, 2024
Check-out: Friday, Jul 05, 2024
4 Nights
2 Adults
0 Children
Booking Ref. # [protected]
Booking Confirmation # R4978906218
ROOM & GUEST DETAILS
Rooms (1)
Standard
Guests (1)
Kam Ming Lai
Included With Your Booking:
Free Parking
CHECK-IN DETAILS
Check-in Time:
2:00 PM
Check-out Time:
12:00 PM
The guest checking in will need a valid photo ID and a major credit card for incidentals.
Due to COVID-19 it is recommended that you review the local health and safety ordinances of your destination before you travel. As requirements and restrictions continue to change your travel may be impacted, as well as your ability to check-in to your reserved accommodation. Please consider checking the hotel chain global website or contacting the hotel directly prior to arrival for the most up-to-date information.
If you are arriving after 9pm on the day of check-in, contact the hotel directly or your reservation may result in cancellation.
Manage Your Reservation
CUSTOMER & PAYMENT DETAILS
Robert St Chua
[protected]
[protected]@amp.com.my
MasterCard:**** 1733
Jul 1 Mon US$100.14
Jul 2 Tue US$102.92
Jul 3 Wed US$102.92
Jul 4 Thu US$100.14
Subtotal
US$406.12
Tax Recovery Charges & Service Fees (See Details Below)
US$179.69
Amount Paid US$585.81
CC Disclaimer - This payment will be processed in the United States and will appear on your statement as "HTL*HotelMercureGr".
Terms - By booking this reservation you have accepted the Terms and Conditions.
Claimed loss: Paying new hotel
Desired outcome: Euro600
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Plese refund the payment for booking at Hotel Mercure Grenoble Alphotel
