HotelValues review: Hotel transfer/cancellation

Hi Sir,

Dera sir/madam,

It was a shocked to find out the air-cond system broke down at Hotel Mercure Grenoble Centre Alpotel when we checked in on 1st July 2024. The hotel has transferred Mr Lai booking to Hotel Mercure Grenoble centre President after our complaints. Some of us have to stay back in this hotel without A/C due to limited room at Mercure President.

We have to pay additional at President hotel meanwhile waiting for the refund.

Please process the refund. You may check with both hotels to get the details.

Regards

Robert Chua

+[protected]

From: [protected]@hotelvalues.com

Sent: Saturday, June 15, 2024 12:20 AM

To: [protected]@amp.com.my

Subject: Guest Reservations - Reservation Confirmation #R4978906218

Robert, your reservation has been prepaid and is fully guaranteed.

TRAVEL DETAILS

Hotel Mercure Grenoble Centre Alpotel

12 Boulevard Marechal Joffre Grenoble, 38000 FR

Check-in: Monday, Jul 01, 2024

Check-out: Friday, Jul 05, 2024

4 Nights

2 Adults

0 Children

Booking Ref. # [protected]

Booking Confirmation # R4978906218

ROOM & GUEST DETAILS

Rooms (1)

Standard

Guests (1)

Kam Ming Lai

Included With Your Booking:

Free Parking

CHECK-IN DETAILS

Check-in Time:

2:00 PM

Check-out Time:

12:00 PM

The guest checking in will need a valid photo ID and a major credit card for incidentals.

Due to COVID-19 it is recommended that you review the local health and safety ordinances of your destination before you travel. As requirements and restrictions continue to change your travel may be impacted, as well as your ability to check-in to your reserved accommodation. Please consider checking the hotel chain global website or contacting the hotel directly prior to arrival for the most up-to-date information.

If you are arriving after 9pm on the day of check-in, contact the hotel directly or your reservation may result in cancellation.

Manage Your Reservation

CUSTOMER & PAYMENT DETAILS

Robert St Chua

[protected]

[protected]@amp.com.my

MasterCard:**** 1733

Jul 1 Mon US$100.14

Jul 2 Tue US$102.92

Jul 3 Wed US$102.92

Jul 4 Thu US$100.14

Subtotal

US$406.12

Tax Recovery Charges & Service Fees (See Details Below)

US$179.69

Amount Paid US$585.81

CC Disclaimer - This payment will be processed in the United States and will appear on your statement as "HTL*HotelMercureGr".

Terms - By booking this reservation you have accepted the Terms and Conditions.