Menu
For Business Write a review File a complaint
HotelValues

HotelValues review: Hotel reservation scam 5

K
Author of the review
11:15 pm EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

7/6/2021: I logged on to a website that I thought was Comfort Inn Suite hotel, and called the 1-800 number to book for my mom. 1) The sales rep implied that he worked for the hotel, and he agreed to a low price which I made him repeat so as to both parties agreeing on a bottom line price. 2) He sent me a confirmation email that was 20% higher than agreed to, 3) plus a 40% tax & "fee." I called the customer service number on the confirmation and got nowhere only to be offered a "1X reduction" of 10%, then 15%, then 20% off of the higher total. I asked to speak with the mgr 3 X and she refused to speak due to "being in a mtg." I finally "agreed to the 20% under protest" and they assured me they would issue a credit to the card. When I asked where they were, and they replied Belize, I threw up my hands in frustration... well of course! This just happened so let's see if they hold to their end of the credit. I already called the credit card company to prep them on a future dispute charge. PS: They appear under different names when I try to search them.

Desired outcome: They credit my mom's account and be held accountable for fraud.

5 comments
Add a comment
K
K
Kent Van Cleave
US
Jul 28, 2021 10:40 pm EDT

I created this to post on Facebook, based on my direct experience with these crooks.

View 0 more photos
P
P
Prakash123456
Mumbai, IN
Oct 30, 2021 2:38 pm EDT

I had the similar issue. I was charged 102 USD under this category. Not sure for what. This is a fraud website. We don't have numbers to contact them.

P
P
Prakash123456
Mumbai, IN
Oct 30, 2021 2:39 pm EDT

Even I was charged in the USD and I was supposed to be charged in my home currency. This way they have taken extra money.

P
P
Pissedoffandtakingcareofit
New York, US
Apr 19, 2022 12:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Unbelievable SCAM! Make sure you go directly to the website of the property you want to stay at. If not, you will likely be booking with this SCAM company. I made a reservation for two nights instead of one and when I called immediately to change it, they said it was non refundable and no changes could be made.

I am working with Amex to refuse the charges as this is so unbelievable unethical. Watch out online for crap like this.

L
L
Laura Leone
US
Sep 26, 2022 8:22 am EDT

I was ALSO just scammed when I THOUGHT I was calling Hilton Garden Inn in VA!

It seemed to be the ONLY number on their "website" I could find!

Really wish I knew what this companies name was BEFORE I went through all this trauma and the 5 false charges they placed on my credit card!

  1. HotelValues Contacts

  2. HotelValues phone numbers
    +1 (800) 327-1200
    +1 (800) 327-1200
    Click up if you have successfully reached HotelValues by calling +1 (800) 327-1200 phone number 131 131 users reported that they have successfully reached HotelValues by calling +1 (800) 327-1200 phone number Click down if you have unsuccessfully reached HotelValues by calling +1 (800) 327-1200 phone number 2 2 users reported that they have UNsuccessfully reached HotelValues by calling +1 (800) 327-1200 phone number
  3. HotelValues emails
  4. HotelValues social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
HotelValues Category
HotelValues is ranked 35 among 115 companies in the Hotels and Accommodations category