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CB Hotels and Accommodations RIU Hotels & Resorts Luggage never transported to airport bus .... we are in US luggage in Punta Cana
RIU Hotels & Resorts

RIU Hotels & Resorts review: Luggage never transported to airport bus .... we are in US luggage in Punta Cana

L
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8:56 pm EDT
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We had a reservation from July 2-9,2024. July 9th at 11:20 am we left the RIU in Punta Cana (reservation number WRC1SDC5) to catch our flight back to Houston Texas. Upon leaving the RIU the four of us were told by Destination Services to place our 8 pieces of luggage by the bus and they would load them all under the bus. We even tipped the gentleman for his services.

However, when we arrived at the airport our 31-inch black suitcase was nowhere to be found. We thought that another customer had taken it from under the bus in error. Knowing that we were sure that at some point it would be returned to us.

That never happened. We contacted RIU to see if someone returned it. The RIU desk informed us that our suitcase never left the lobby and they have it there. They have now placed it in their lost and found.

We are requesting that our suitcase is returned to us or contents refunded.

We have spent time at numerous RIU's (class #[protected]).

My husband has sent in a complaint a week ago and we have heard nothing, we are senior citizens on social security and really can't afford to have this done to us... PLEASE HELP! or at least respond Thank you

Claimed loss: The suitcase contained gifts for our grandchildren, a weeks' worth of clothes and pajamas for my husband and I, my cosmetic bag, toiletry bag, 2 pairs of shoes, two jewelry sets, pouch containing electronics and our swimsuits.

Desired outcome: Suitcase returned or contents refunded

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  3. RIU Hotels & Resorts emails
  4. RIU Hotels & Resorts address
    C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain
  5. RIU Hotels & Resorts social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 07, 2024
RIU Hotels & Resorts Category
RIU Hotels & Resorts is ranked 5 among 115 companies in the Hotels and Accommodations category
#03 Radisson Hotels Radisson Hotels #04 Travel Triangle Travel Triangle #05 RIU Hotels & Resorts RIU Hotels & Resorts #06 Sonesta Sonesta #07 HotelPlanner.com HotelPlanner.com
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