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CB Hotels and Accommodations RIU Hotels & Resorts Lack of complete basic services during the whole week of occupancy.
RIU Hotels & Resorts

RIU Hotels & Resorts review: Lack of complete basic services during the whole week of occupancy.

H
Author of the review
10:06 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Arrived on Sunday, March 2nd,
Sunday. No washcloths all week.
Monday, 3/03/2025, No electricity, No water, no TV.
Tuesday, 03/04/2025 random times, No electricity, no water, no TV
Wednesday,03/05/2025, had cold water, no power. walked down black hallways to a black room to sleep in. Obviously no tv. power came on about 3:30 am. Restaurants were closed in our section. Had to try to eat in the open restaurant in the front section of the resort. The staff worked very hard to take care of customers that needed to eat. Full resort trying to eat out of two places. This was the morning that the girl went missing.
Thursday, 03/06/2025, no water in the afternoon when returning from an excursion. Safe wouldn't open.
Friday, 03/07/2025, repairman replaced the electronics on the safe. Had to stay in the room to facilitate the repair in the AM. Came home from an excursion to no hot water, no TV.
Remarkably, Saturday Everything worked.

Claimed loss: Complete lack or basic services expected for a vacation that we saved up for years to afford. Stressed vacation because we didn't know what would be available on a daily basis.

Desired outcome: Complete refund for an all inclusive vacation that we paid for and flight expenses from Milwaukee MKE, to Dominican Republic, PUJ.

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  3. RIU Hotels & Resorts emails
  4. RIU Hotels & Resorts address
    C/ Llaud s/n (RIU Centre), Balearic Islands, Palma de Mallorca, 07610, Spain
  5. RIU Hotels & Resorts social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 28, 2025
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RIU Hotels & Resorts Category
RIU Hotels & Resorts is ranked 5 among 115 companies in the Hotels and Accommodations category
#03 Radisson Hotels Radisson Hotels #04 Travel Triangle Travel Triangle #05 RIU Hotels & Resorts RIU Hotels & Resorts #06 Sonesta Sonesta #07 HotelPlanner.com HotelPlanner.com

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