Holiday Inn

Nick Williamson, Manager was a nightmare!"
The hotel itself is nice, the rooms are clean, breakfast in the morning was convenient. When I checked in, I was waiting at the desk for almost a minute while Sheday (not sure of the spelling) finished her text message or facebook post on her phone and greeted me as I was interrupting her. I was issued my room and I had to drag my laptop, my luggage and my coat and purse to the 10th floor only to get there and my key didn't work. I came down of course and requested another room away from the ice maker and elevator door. I was then given a room on a floor full of kids which was loud, noisy, and sounded like they were wrestling. Oh and I must mention that this room was also by the elevator. The same room, different floor. I called the front desk and asked for another room due to the noise. The manager Nick at the time told me to stay in my room and he would bring me the key. Of course he took his time coming. When he arrived I asked him what took so long. He then said, "I thought I was doing YOU a favor by bringing you a key but obviously you don't appreciate it and it appears we just cant make you happy here so you need to gather your things and stay somewhere else". He continued to tell me he will refund my money to my room because this would be the third time he would move me and he tells me "you are just that type will never be happy and satisfied so you need to go somewhere else where you would be happy". Mind you, I was calm and maintained my professionalism. He continued to bully me and threaten to evict me. I told him if I am paying for a room it is my right to request a room change if that room does not meet my expectations and in this case it was noise from the ice maker and elevator, then the noise from the floor full of kids. He continued to persist to refund my money and "make arrangements for me to go somewhere else". I was appalled by him treating me this way. I was traveling all day and there on business so I did not want to leave, I just wanted to be comfortable. He was condescending and continued to talk to me disrespectful and overall I felt bullied. I told him I refuse to go back and forth with him and I will escalate this to his manager and I asked who he reports to. He told me "I'm not giving you that information, you have to look it up yourself". He then told me "are you going to take this room or do I need to call you a cab and help you with your bags and send you somewhere else?" I am not one for conflict so I told him I will take the room. Of course the room was the SAME location again just a different floor near the ice maker, high traffic and the elevator. In requesting a different room I was told there weren't any more of my type of room available and I agreed to take a downgraded room and that I just wanted to be away from the noise of the kids. I never in my LIFE felt so disrespected, bullied, and humiliated while in a vulnerable position because I needed to stay in this hotel. It was obvious he only agreed to bring my key to me to avoid being on the cameras that were at the front desk. I gave this hotel 2 stars because the rooms are actually decent, and when I escalated the situation in the morning the director of sales and the on duty manager Kelly were very accommodating and took the time to listen to me and apologized on Nick's behalf and that made up for how I was backed into a corner by Nick. If a friendly staff is what is important to you in a hotel, I would HIGHLY suggest you not stay here while NICK WILLIAMSOM is still employed here. If he is, If you are not satisfied with your room, you will be made to feel like a burden and an inconvenience by him if you request to change it. And if you request to change it again due to loud noise of other guests (in which him as a manager should have controlled), you will be bullied and humiliated. This guy has no business working in a leadership role in the hospitality industry. 3 times I requested a room away from the elevator and ice maker and EACH time I was moved to a the same rooms ending in "08" next to the elevator and ice maker and told there were no other rooms available in which after my due diligence I found out was a lie. SMH. The GM and Director of Sales did accommodate me by giving me 2 nights stay via my reward points.