Las Vegas Athletic Clubs (LVAC) reviews and complaints 3
View all 36 complaintsLas Vegas Athletic Clubs (LVAC) - Cleanliness of club central
During these unprecedented times, we know that cleanliness is so important!
So many employees there and only one person is cleaning. Is their only job to walk around and tell people about their masks, which by the way, they are not good at! Their pestiferous approach is unkind and not consistent! They should be participating and have cleaning bottles and help out. Please find the attached pictures which should be corrected immediately. I have more if you need them.
Desired outcome: Clean the Central Club THOROUGHLY
Las Vegas Athletic Clubs (LVAC) - sales practices and staff
I paid $$$ up front so I only have to pay $98 a year. They have incompetent staff as I asked many times if I owed money (including last month) and was told no. So apparently this is the main scam in this industry. I specifically asked when I paid my wife's membership in March if I owed money for my membership and I was told I did not. Then my wife and I started going again a few weeks ago, no problem getting in (went 3 times) until tonight. The very first time back last month I specifically asked again if I owed money because I said I thought my membership fees might be due and I was told I did not. Tonight they say my membership is inactive and I haven't paid for two years? I finally get the manager after talking to other people who couldn't do anything and he can't do anything either. I show him the person who told me my membership was good and he acts like he isn't even in the same company, totally bizarre. My credit score is over 800 and I ALWAYS pay my bills when I get them. I called the manager on the scam and he says it was MY responsibility to make sure my account was paid. Sorry, if I ask your staff if I owe money and they tell me I don't, what am I to do? Unbelievable that the manager of the facility said he doesn't have the power to do anything, I'd have to call corporate. Well, I called corporate and the lady said they wouldn't be able to do anything and when I asked for someone else, she sent me to voicemail.
Las Vegas Athletic Clubs (LVAC) - I had cancelled my membership a year ago and they were still pulling money out of my account
I had cancelled my membership a year ago and they were still pulling money out of my account. I called the corporate office and was told it would be 3-5 days for them to process my request for a refund. I have called and spoken to every employee, supervisor, and the manager of the corporate office and they have been nothing but dishonest and deceptive.
The manager told me that they didn't have to refund the money. Even after I proved that I had cancelled my membership. I sent them a copy of my phone statement to prove I had called and that they had made an error or this is just the way they scam people.
The complaint has been investigated and resolved to the customer’s satisfaction.
This gym in my opinion is a scam.
We changed gyms due to sexual harassment. When i went to cancel membership, they confirmed. A year later I find out they were trying to charge my card over and over. They then sent to small claims. We have in writing the request to cancel. This gym is a con job.
Please go online and search for the class action lawsuit against the New York Sports Club, 5/14/2019. It lays everything out and is very straight-forward.
nydailynews.com/new-york/ny-new-york-sports-club-class-actiom-lawsuit
I just reported LVAC to my credit card company today for fraud and theft .They continued to charge my card for 3 months after I submitted the required documents to close the account.
I'm mad. Anyone interested in a class action suit?
They are such a scammer! Never ever sign the contact with them. They ask you more documents to cancel the contact after you move out of Las Vegas than a foreign visa that embassy asked for. And their employees never want to help you to fix it.
Last night about 1am in the morning LVAC the one on 215 and Flamingo. I was need help and ask them to call me a Taxi for me to get home coz my phone was dead but no one could help me instead the 3 guys went outside and left so have to walk to the gas station for help. What kind of people they employ.
They are money hungry leeches!
Don't ever join LVAC...I was told when I signed up that if I were to move I would be able to cancel my account. I have showed them proof that I live in a different state and they still take out $25.00 a month from my accont. Worse customer service ever, and are a bunch of liars! DO NOT JOIN LVAC!
Had a contract that stated that I was able to cancel for $50. They refused to allow me to cancel for $50. Asked for $350. My monthly payment was $22, I had 4 payments left on my contract. They now placed a collection on my account for $476. They are TOTAL SCAM ARTISTS! (I'm a law student. Have filed a complaint with the FTC. Am also considering filing an individual suit.)
PLEASE contact the FTC to file a complaint. They will only file a suit if several consumers file complaints.
I joined LVAC when a friend took me there on his membership. The guy who signed me in (don't know his name) told me I could cancel my membership at any time for a small fee. What BS. I tried to cancel and they wanted the 75% of the full amount of the original contract. I don't even use it. If this is their idea of a small fee I wonder what they would consider a large fee. 100% of the contract and we'll see you later. Don't let the door hit you in the [censor] on your way out. I have dealt with legitimate companies and they don't treat you like this. I'm going to continue paying for now and I'll be prepared if they try to pull some more BS when my contract is up. I still won't go because the facility is sub-par.
I am now going through all their fees. I changed accounts. Now they want $25 a month, late fee and blah, blah, blah. I don't even go there, don't want to ever go back. joining was a HUGE mistake. The clubs are over crowded and you can't even park. They try to make them all fancy and fill you full of BS to join. Bottom line DON"T JOIN LVAC.
Latest Las Vegas Athletic Clubs (LVAC) Reviews
Manager They sent my account to collection, who interned submit a negative report to the credit report beaur. Child care/ kids club Pool Area Customer service front deskGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.