Thrifty Rent A Car reviews and complaints 1
View all 366 complaintsThrifty Rent A Car - Incorrect order
booking ref K5160471864
I BOOKED A VEHICLE THROUGH ECONOMY BOOKINGS REF B63291496
when I booked it I believed I was booking a car with thrifty this is my first time booking a vehicle. when I booked the vehicle it was advertised with a free additional driver and a free child seat also it said it came with full insurance.
when I arrived in las vegas after very long day from the uk the thrifty desk was closed so I had to go to the dollar desk were I was told I had to pay for the extras which were advertised as free when I booked. the lady could not find my booking my phone would not work so I agreed to pay and would sort it out on my return to the uk. this took a large amount from our holiday fund.
when we returned home I got a statement of rental charges which I have sent to you I didn't ask for any extra insurance or road side premium service the only thing I agreed to was the fuel purchase
on the plus side the car was well presented and dropping of was very good
[protected]@btinternet.com
telephone uk [protected]
Desired outcome: please refund for all extra that should have been included and the extras that have been added on without my consentadditional operatorchild seatpersonal accident insconcession fee recoverypremium emergency roadside service
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