UPS reviews and complaints 1
View all 2059 complaintsUPS - poor delivery service
UPS left notice of delivery attempt with no indication of reason, time, or any marks at all. I was sitting inside the door during delivery and the delivery person did not knock or ring the doorbell, just peeled off the attempted delivery sticker, stuck it to the door and left. When some one pays for overnight delivery it is guaranteed that some one is waiting for it! At least the Post Office gets the mail to me. I can be charged for overnight delivery, but UPS has a problem delivering on their promise. This has been the least satisfying of any of the shipping services. Does anybody think I will get a discount or refund for poor service? My guess is not.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Here's the thing -- UPS won't refund the customer, they refund the business, and the business would refund you. THe business will probably not refund you because UPS will show attempted delivery on the date the order was scheduled to be receive by. It's your word against UPS, and you won't win.