Panera Bread

Hello, I have been going to Panera Bread in a gateway located in Brooklyn. The wait time is over 20 minutes and the people who serve the food have nasty attitudes. The manager that was on duty didn't really care about my complaint and he allowed the young lady to be rude. I ordered the four cheesy pizza and I literally watched as this person took her time and then left it along the side after it came out of the oven. I believe she was overwhelmed but still that's no excuse. You guys need to be a little friendly to your customers. If we stop patronizing your restaurant where what would happen to your business, train your team and be a better manager. I wish I could have gotten the manager name. He was short light skin and bold. Concerned customer.

On Monday the 10th of this month, I made two orders of the steak and arugula sandwich to take home. When I got home, I discovered that the steak was about 99% raw with noticable blood from it that had dripped onto the bread. It looked gross. I was so upset because I was hungry, already back home and had nothing else to eat. I called that same day to make a complaint and was told my complaint had been written down and that I could come back the next day to either get a refund, or have my order made again.
The next day (12/11/18) I went back to Panera Bread a few minutes to 10 PM with my previous order and the receipt in my hands. I told the cashier what had happened the previous day and gave him my name. He looked to see if I was on the complaint list and indicated that he had seen my complaint. The lady (a Panera employee) who I spoke to on the phone the previous day came to address me and indicated she was the one I spoke to on phone the yesterday. I asked for them to make the same order for me but with the steak fully cooked this time.
I waited patiently for my order, stepped out of Panera Bread thinking they had gotten the order right this time but I was wrong. As soon as I got into the car and checked my order, I realized it was a half sandwich I was given. What I ordered the pervious day were 2 whole steak and arugula sandwiches, but this time I was given half a steak arugula sandwich to replace my order of the previous day. I ran back to Panera Bread to complain but it was locked and I couldn't get in. They had locked the door because it was after 10pm which was after work hours.
I've never felt so frustrated with an order like this before. I used to take pride with going to Panera Bread and taking friends and family with me there but I can't say the same now. I'll have to really think hard about going there or recommending the restaurant to anyone. I spent $21.75 on my order. It wasn't free money I used to purchase the sandwiches but my hard earned money.