Shake A Paw

We recently purchase a Siberian Husky from “Shack a Paw” in Hicksville, NY.
I cannot begin by any other way except to tell you "DO NOT BUY ANYTHING FROM THIS STORE OR ANY OTHER ASSOCIATED STORE. RUN THE OTHER WAY NO MATTER WHAT THEY SAY OR PROMISE YOU." What this store does is sell sick animal that they buy at very low cost from breeders and they hide behind the contract that they make you sign. The agreement releases them of everything and the reality is that they will not honor anything anyway. They will not give you any money back or a refund. What you have to do is file a complaint with your credit card company, the BBB and file a small claims case in your county to suit them. I am currently doing this and would like to invite anyone and everyone in Nassau County to join me and if we have enough parties to suite them we can file for a class action and take these scammers and jerks out of business. It is a sin what they are doing to people buying, the poor sick animals and the children that fall in love with these animals.
Here is my story. I purchase a puppy for my 5 year old son about 2 weeks ago. When we purchased the puppy we asked a lot of question to the sales person before purchasing the puppy. We asked if we can have the puppies vet records from birth until now. We were told that it was their records and they could not provide to us. The sale person told us that the puppy was 100% health and that he was recently checked by a licensed vet and had no issues of any kind. 100% healthy and if it does not pass health check it would not be sold. We mentioned to the sales person that we were also interested in breeding the puppy in the future and this is why we wanted to confirm that the puppy was 100% pure breed and that it was in perfect health from any genetic/congenital diseases and any other issues. We were told yes and that if anything happened within 1 year from purchase they would guarantee the puppy and they would take care of any medical bill or if the puppy died then they would replace. While to shorten the story up a bit. We purchases the puppy and were very happy until we took the puppy to the vet that shake a paw recommended. (Garden City Park Animal Hospital). The vet advised us that the puppy had several conditions. Here is the list: Elbow Laxity, Decreased ROM both hips, Cryptorchid (testicular balls are not dropping into Scrotum), and Abdomen ropey, left ear infection, and possible hernia, cough/gag elicited on palpation, colitis with loose foul smelling stool in colon. This was just what was found on the first exam. Vet suggested that we pay for a stool analysis to really know what is wrong with the puppy since it had blood in the stool sample. After all of this horrible information, we went directly to “shake a paw” to confirm them regarding the findings and they just gave us the run around and claimed that the puppies testicular was there and had dropped when they examined it two weeks ago. The store manage claimed that he personally checks every dog and cat sold and he claimed that the testicular ball was there two weeks ago. He went on the tell us that the testicular must have gone back up into the canal after it had dropped and he told us to wait another two months and then they we see what he can do for us if it does not drop. Also he told us to wait a day or so and he would call us to schedule a second option with a vet of their chose. The funny thing is the original vet was they vet and the one they recommended to us. Well as you can assume, they never called us and are avoiding contact with us. We have tried to return the puppy and no luck.
Shake a Paw is simply a bad store to deal with and I urge everyone not to buy anything from them. They are not taking care of the animal properly there and for this reason all the animals are sick. They hide behind the sales contract and promise you the world and they deliver nothing that they say. I have found several people that have had the same experience with them. Please do not take this warning lightly. DO NOT BUY FROM THEM ANYTHING. Feel free to contact me here if you want to join me in suing them. I feel that they have frauded me intentionally and I am sure that there are many more people out there that had the same done to them by “shake a paw”.

I bought a bulldog puppy from Shake A Paw in Hicksville in March of 2011. I had my female bulldog spayed in June of 2013, and it was then that my vet discovered her liver disease. After blood tests and a biopsy it was determined that she was born with a hepatitis condition of the liver, and that she would not live a full life (or even close to that). My vet told me that the only way a 3 yr old dog with this sort of extensive cirrhosis could have only been born with it.

I brought this news to the attention of the manager of Shake A Paw on Sunday April 6th, 2014 at 2:11 PM. It was then that I made my request for the store to pay my growing vet costs. I was not looking for a replacement dog. He told me they don't normally pay vet costs, but they will have to investigate her condition to see if I am eligible for the "Bulldog warranty". He told me he will open an investigation as soon as I provide her diagnosis documentation from my vet. He told me that I should fax him blood work/diagnosis documentation from my vet.

I fax the documents over and I call to confirm that he received them the same day (Sunday April 8th, 2014 at 4:51 pm) - he confirmed that they had received the fax. He told me to call back in a few days while he did "an investigation" with his veterinarian. I call back Friday April 11th, 2014 at 3:17 PM to see the status. I was told the manager was unavailable and that I should call back. I call back again on April 13th at 2:24 PM and this time I got the manager on the phone. The manager at the store then told me that he needs more information (I had faxed everything he asked for). He told me "We also need her blood test results". On April 14, 2014 at 4:34 PM the blood test information, provided by my vet, was faxed to Shake A Paw.

I call back on April 17th 2014 at 2:23 PM to see the status of the investigation. I was told the manager is not available and that I need to call back. I call back on April 24th at 9:52 AM and spoke to the manager. He told me he would return my call in a few hours. He returned the call at 11:58 AM the same day. It was at this time he made it very clear that no investigation has taken place. He now told me he needs additional information, her vaccination history. I explain to him that my vet has determined that her vaccinations would not have protected her because she as born with this disorder. I further pleaded with him to have "his vet" look at the documentation, because he admittedly is not a veterinarian and did not understand the paperwork. I told him that I felt that an actual veterinarian would be a better judge of interpretation of what proof was needed to show that my dog was indeed born with this disease, rather than him. He explained to me that hepatitis is preventable and told me that this isn't not covered under warranty.

My dog was up to date with all of her vaccinations, from Petco, when she passed 3 nights ago. I told him that I intend to pursue with legal action and that was my final communication with Shake A Paw.