Etihad Airways

I bought a ticket directly from Etihad Airways. Not from a travel agent. the route was Cairo to Abu Dhabi to Washington DC. The airline sent me an email saying that they cancelled the first leg of the flight from Cairo to Abu Dhabi. But the second leg of the flight from Abu Dhabi to Washington DC was still valid. I thought you have got to be kidding? How am I expected to get from Cairo to Abu Dhabi? Then a few days later they sent another email saying that they cancelled the leg of the return flight from Abu Dhabi to Cairo. How would I get to Cairo on my own? Sprout wings? If you are going to cancel part of the flight you are responsible for a full refund.

In March 2020 the webpage said I can apply for a full refund. The Department of Transportation in DC says I am entitled to a full refund. Now their webpage does not say the same thing about refunds. They changed their policy after I bought my ticket.

We are preparing a class action suit. We have contacted the BBB, the Dept of Transportation, Etihad Airways itself, Visa USA, Attorney General of New York, many news outlets, National Consumer Law Center and many others. Many people have been wronged by this company.

To whom it may concern,

Re: booking reference: x6ryi3; ticket number: 607-[protected] 607-[protected] 607-[protected]

I am writing to report the hardship I had to put up with etihad airways. I have purchased the above referenced tickets online at etihadairways.com. when I went to the airport to board the flight with my family (had an infant daughter with us), I was denied boarding citing that the last five digits of my credit card do not match. I tried to explain to the etihad employee that my american express card had expired and I was sent a new card. he would not listen to me, I even called american express and their agent offered to talk to the airline but etihad employee denied to speak to anyone. I was left with no option but to book another ticket with qatar airways and fly that night.

After I returned to us, I called etihad and the customer service told me to go to new york office and present the credit card and my drivers license in person. I told them that I live in connecticut and it is four hours drive and I would fax them the documentation that they requested but they insisted that it is their policy that I submit those in person. so last friday I took a day off and drove all the way to new york. when I went there, the etihad employee said that there was no point in me driving all the way, when it was not required. she said that there is nothing she could do and told me to send an email. I however insisted that she take a photocopy of my drivers license and my credit card and my credit card bank statements which show that my credit card was charged and I paid the amount and it also shows the new last five digits. while I was there she read out loud what was written on my transaction. she read that mine was a confirmed case of fraud. etihad airways is the one, who took the money from me and denied boarding for a fault that was not mine and they call me fraud?