New York Sports Club [NYSC]

The general manager of this club is terrible. I was incorrectly charged a higher monthly rate. When I contacted this club, they agreed per email to reimburse me the overage that I paid. It's been about 6 months and I still have not received the refund. I call the gym regularly to speak with Grigor Puleri and he is either out or busy. He does not return my calls of emails. One time I did reach him, I explained my situation and he said he was going to work on resolving it and would get back to me. That was about 2 months ago. I continue to call the gym and leave messages, but he does not call me back. This is unacceptable.

Grigor Puleri (Grigor.Puleri@newyorksportsclubs.com) has fraudulent charges being made to my Amex card for membership fees when I cancelled my membership in July 2018 and never reinstated it. I saw the new charges being made to my AMEX card beginning on January 2018 and put a stop on my card. I physically went to the 217 Broadway location and asked to see Grigor but he as always in never in. I spoke to a rep who confirmed I cancelled in July 2018. They said I had to call back to speak to Gregor. I have been trying to reach this so called manager that is never in the office. I left numerous messages and made multiple phone calls and get the same response "You need to speak to Gregor" Meanwhile my credit card is continuously being charged. They now claim my membership was reinstated but I never signed any document and never returned to this 217 broadway location to do so. I asked to see the signed documents that would have indicated such a reinstatement but was refused. I have opened a complaint with the Better Business Bureau which is visible to everyone. I want a senior level person to speak to me immediately to have this resolved. If not I will look to further escalate this matter. Fraudulent charges and fraudulent documentation. Where is the oversight and management of this 217 Broadway location? Why isn't New York Sports Club on top of these issues?