Rite Aid

Rite aid pharmacy in neighborhood closed. All customers were forced to take their business to 911 Morris Park Bronx NY Branch. Their service is terrible. Customers are called that medication is ready for pickup. Upon arrival the wait is more than 30 minutes and most of the time the order are then being completed and the wait time is extended. Calling on the telephone rarely anyone picks up and when they do you're left on hold for more than 15 minutes and mostly cut off after. I am extremely dissatisfied with the pharmacy services. The staff are mainly rude and potentially due to being overworked and short staffed. My family members are disabled or elderly and are being subjected to this kind of treatment. I am currently waiting my medcation which had to be ordered for the past 3 days while I'm suffering from the ailment. Worse customer service experience. I have been a rite aid customer for more than 3 decades and this is the worst experience I have ever encountered.

This particular pharmacy does not answer their phone. I attempted to find out if my prescription had been filled and called at least 6 or 7 times (beginning at 12 noon and just made my last call a few minutes ago - 6:38pm) throughout the day but no one would answer at the pharmacy. My calls kept getting kicked back to the original recording. I did manage to reach someone finally at the general number (not the pharmacy) and voiced my complaint and asked why no one was answering the phone there. The person who answered was very rude and acted as if she didn't want to be bothered answering my question regarding the pharmacy. Finally she disclosed after asking my question several times that there was a lack of staff and that the ones working there were too busy giving covid vaccinations and then she promptly hung up on me. This pharmacy has gone majorly downhill over the past few years and I am seriously thinking of switching to CVS. It's a shame because I have used this particular Rite Aid for quite a few years. Apparently professionalism and customer service are no longer in practice here. Perhaps better training is in order for your employees. By the way, I do not live close to the pharmacy thus the reason for calling so that I wouldn't have wasted a trip by car over there. At the very least, if they were so busy, then they should have an answering machine so that you could leave a message for them to call you back. Such poor management! Consider your hiring practices and get people who can do the job properly or else clean house.

Dear Rite Aid Corporate,

Sunday is the worst day due to having no security the entire day. That's through the morning shift and evening shift (For Monday too). Co -Workers claim to see at least 5 thieves walk in stealing back to back. Then they hit this button for so called Rite Aid Service Support. They will "scan" the aisles while they are stealing and not even call back the store to check up. Do they even care? If they're not told to call the cops, they do nothing. Theft also happens other days due there only being ONE daytime guard which covers 1 shift.