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CB Fine Dining Ruth's Chris Steak House 148 W 51st St, New York, NY, 10019, US
Ruth's Chris Steak House company logo
Ruth's Chris Steak House
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Ruth's Chris Steak House company logo

Ruth's Chris Steak House

148 W 51st St, New York, NY, 10019, US
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1 complaint
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Category
Working hours
Mon
11:30 am - 10:00 pm
Tue
11:30 am - 11:00 pm
Wed
11:30 am - 11:00 pm
Thu
11:30 am - 11:00 pm
Fri
11:30 am - 11:00 pm
Sat
4:00 pm - 11:00 pm
Sun
4:00 pm - 10:00 pm
ComplaintsBoard
A
11:56 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Ruth's Chris Steak House has left an official reply on this complaint.

Ruth's Chris Steak House - customer service from host at the door

I made a reservation coming in for my birthday from Boston for 6:30, I called to explain I would be arriving at 6:45pm they stated it was fine and they would see me when I got there. It was my birthday and I was come 4 hours away we ran late and I did not get to check in the hotel and change. We arrived and the host, 2 young ladies, one was of heavier set and said it would be a phew min. About 15 min later my sister asked how long and she said a phew min. As my sister walked away the host made a comment along with a face to the other young lady, I told my sister I wanted to leave and the lady saw that I saw her and was telling my sister about her conduct. So in retaliation she told the manager or not sure his title and he came over to us and said he could not seat us because I had sweat pants on. We decided to leave. I had not had time to change at the hotel and my bday dinner was ruined. We will never come back and tell everyone we know about the horrible experience. Nor would we come back given we have the time and proper a-tire.

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