Sony reviews and complaints 1
View all 533 complaintsSony - delay of repair
i bought a laptop this April, and it was broken 15days ago, i do not know what is the reason, it just suddently shut down, and when i turned on again, it says "no operating syste found" in the screen. later I called sony custermer service at oct 12th, at that time they said they set a service for me and will send someone to my place to fix this proble with my laptop.
i waited 4 bussiness days, nobody contects me, and i called back to sony, they said the technicion is still waiting for the part that they need to replace for my laptop, it will take 2 days. so i waited for another 2 days. today, which is 10 days passed since my laptop broken down, there is still no one contact me from sony. i have no idea what is going on with their technicion, and i really want to draw their attention about this problem. For a big company like them, they should not have this kind of problems, and they really need to improve this.
thank you for your attention for this matter.
sincerely,
yutian.
The complaint has been investigated and resolved to the customer’s satisfaction.
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It's been over a month since I took my laptop for repair. It is still with them and has not yet been returned in working condition. They sell you a service contract and how they will replace it if they can't fix it. Unfortunately for me, I am without a laptop and I dont have the confidence that they will fix it to my satisfaction. I took it in to get the charger plug point fixed and this is my experience.
I am deeply disappointed
Hi, I am waiting from 4 weeks. their 3 to 4 business didn't complete yet. i dont know how long they will take..
my laptop no power to lcd and hard disc is not functioning.
I had some problem with my laptop screen and I am waiting since 3 weeks for their "four business days" to finish. Sony definitely has the worst repair service! :(