Raymour & Flanigan Furniture

I purchased a few items for my mom. Everything seemed okay until we started to get severe allergies from the material on the sofa and matching chair. It appears the dry microfiber has a very rough exterior which gives you a severe itchy reaction from the small particles of loose lint. My mom has been breaking out with some form of dermatitis, I have severe allergies as well. We can't sit on the sofa as the rough material causes severe itching and a serious allergic reaction. We tried everything, we covered the sofa with blankets and it's kind of ridiculous to have new furniture covered up like some sort of old museum. The furniture material is a very poor quality, the cloth seems to produce a dry and rough lint particles from this material made in Indonesia or in Thailand. They charge a lot of money for their furniture and it’s poorly made, they cut corners by using inexpensive and dangerous toxic materials. I contacted the customer care at the showroom, they made an appointment so the technician could visit. I made the appointment for August 11th, he called me the day before the appointment and asked me to send him a picture of the furniture, I sent him the images and my mom's rash from the furniture. He never responded. The next day he failed to show up, I called the office to find out his location and apparently the technician stated; he called to tell me he was canceling the visit. I spoke to him once when he asked me for the images. Never said anything about not coming to try to resolve this issue. Needless to say I lost the whole day waiting for the technician. I called the main office once again and tried to find out what I could do with the furniture. They said they will call me the next day. I really thought they would take a medical reaction seriously, I was wrong. It appears they are not going to rectify this situation. Update: After 14 days I reached out and I spoke to the store manager and he was very rude and dismissive, the manager told me it was my problem, the company is not going to rectify or do anything with the furniture, he added I needed to find a professional cleaning service for the new furniture, this was my responsibility and not theirs as they are not responsible for the way the material is made.