Borderlinx reviews and complaints 3
View all 70 complaintsBorderlinx - lack of proper disclosure steps regarding goods that borderlinx cannot ship
I would like to report my experience with Borderlinx USA in Jan 2012. This shipping service has many loopholes for the unwary customers and that this is a very unfair system. I have registered myself well before 2012. During the registration process, there were no steps in ensuring customers to recognize type of goods that Borderlinx cannot ship. So essentially the company freely allows people to sign up without proper disclosure to the limitation to their system. In Jan 2012, I purchased bottles of Kirkland Signature of Minoxidil solution from a US website and to be sent to Hong Kong via Borderlinx. The goods were sent to my US address at Borderlinx and they refused to ship it to Hong Kong as the product contained a small amount of alcohol. The options to me at the time were either to discard the goods at their warehouse or to give Borderlinx US$35 for returning the goods to the merchant. US$35 was charged for returning the goods to merchant who subsequently gave me a refund at a later stage. Then it took Borderlinx a long time to locate my package at their warehouse. It took so long that I thought the package was lost. Only shortly before the end of the 30 days period since the arrival of good, they located the package and sent back to merchant. They charged me the US$35. My suite number @ USA is [protected] Borderlinx/DHL. I think Borderlinx should return the US$35 to me because their systems are faulty and unfair.
Borderlinx - warehouse - bad service
Client number : [protected] very bad customer service and very bad warehouse, I have 6 batteries with them and they said that they will split the shipment for me in 4 parts and I waited 2 days just waiting for their warehouse to split them, today I got message from them that they split the Items and I can release them to shipment, but when I went to the page there was only 2 items, when I contact them they said that they should contact the warehouse to see what happened, it means one more day or two days to solve the problem, This is the last time I send them my items, I'll use MyUs next time they have a really go support center
This is why Viabox is the best courier. They have warehouses in different areas where your goods are stored for 180 days for free. This is the best company ever.
viabox has fastest cargo service with lowest shipping rates and excellent customer service.
Borderlinx - crap shipping and worst support
Borderlinx support is one of the worst support service and they try to wash their hands of even if they are at fault. Even if you send them a mail on the claims with pictures and everything still they try to wash of their hands citing the original shipper issue. What a crap service. They need to own their trash if they are Bad. Guys be careful with this Shipper.
Regards
thats why I recommend viabox they provide best service at lowest shipping rates and provide best customer care.
I would say AVOID THIS SHADY PROXY AT ALL COST!
I've used their service twice and on both occasion it was a shocking horrible experience. On my first experience I choose to have the repacking option as they claim on their website that any package received with poor packaging would be repacked properly with this option ticked. To my horror, they removed all the proper packaging and repacked it into a padded pack envelope! Since it was my decision to use this stupid option of theirs, I've decided not to pursue anything even with the item arriving at my doorstep all dinged up with dents. I buy rare and vintage items and I always choose the best item available to purchase so I wasn't too happy to receive something poorly packed by a forwarder!
On my second purchase however I choose not to repack my item instead I asked the seller to properly pack the item to withstand the long shipping journey from US to Malaysia. The seller did his part but Borderlinx just couldn't resist the temptation to open up the package roughly and tear open the protective bubble wrap with no care whatsoever using a blade. This action certainly damaged the box art print and the blade just got all the way through the box to the item inside. I contacted Borderlinx Customer Service and this clowns dare to put the blame with the customs even! They were soo stupid that they forgot after they opened my package, they actually taped it up using Borderlinx tape. Up until now, Borderlinx ignores my straight question and instead keep offering me USD10 voucher code! I mean, they actually think I'm gonna use their service back after 2 horrible incidence as this?
Goodluck with your business Borderlinx or should I just say DHL?!
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