Cleveland Clinic

I entered the Elyria facility after a year absence, due to a possible emergency upcoming skin surgery today. I was very nervous. I went to the kiosk to check in. I wore a mask. When I got to the kiosk, someone
SCREAMED THAT I 'WAS IN THE WRONG PLACE AND I MUST GET MY TEMPERATURE TAKEN', BY HER. What happened to 'GOOD MORNING' or coming over to me? I did not even notice that she was at a podium in the corner by the stairway. I was more concerned about myself and trying to remain less nervous while checking in. All that got my attention was her loud and inappropriate sounding voice, evidently directed toward me. That did not help my anxiety, at that point. Could she not come closer to assist me? Why shout across a public area like that? Why treat me like that? When I got over toward her in the 'line', she would not 'serve' me or speak to me until I stood on the floor sticker in front of her. No greeting, no kindness, no helpful information extended toward me, just martinet behavior from her. It was very rude and ignorant of her to not realize I was there and her shouting at me made me nervous about even being there. She should do her job BETTER than that, or get another job if she is that irritated and yelling at customers at 8 AM.
I recommend a Cleveland Clinic inservice in approaching others and doing her job with kindness. She may need more training. I noticed other clients who happened to follow after me and when they followed the evidently expected, protocol, she was quite pleasant in her greeting and chit chat with them. As soon as they entered the area. I was treated like a bad, ugly stepchild because I was not aware of the expectation upon entering the building due to NERVES AND NO ONE ASSISTING APPROPRIATELY.

While waiting for my appointment, I also observed her away from her podium, chatting with other staff. I guess that is a good place to 'wait' for customers, given it is the 'holidays'.

I just spent over 30 minutes writing a complaint and it disappeared! I am just curious that you offer Humana/ Clev clinic ins. But DO NOT HAVE THE DOCTORS!
WHY! I have to wait 4 months to see a psychiatry doctor? I wish I had not changed my insurance. I love University hospital they don't make you wair. I am on disability and do not drive. No don't sleep either. I need my medicines but since changed to this insurance all I have got I s grief. I don't like your white hospital in Avon either. So cold, so uninviting!
I have had nothing but grief since going to your hospital.
I was first in your hospital at age 13. It's suppose to be the best? Huh?
I have a heart disease akso! University is way better!

Hire some DOCTORS!