Wendy’s

My parents are in their late 70’s and I had given my mother some money to purchase me some food while her and my father went to eat. My mother made two purchases and specified to make my order later so that it would not be cold. Instead, they made the order first, taped up the bag, and told her that it'll be fine because she taped up the bag. My parents ate, and mother dropped off my food. I opened the bag up and the food was cold and missing an item. I called the restaurant to explain and to see if I could have my order replaced. Someone who wasn't an employee answered the phone with hello. I asked if it was Wendys and she said yeah. The manager gets the phone and I try to explain to her what happened. Instead of trying to make it right, she questioned my integrity by saying that they wouldn't put stickers on because they don't use stickers on their sandwiches. Then tells what my mother should've done. All this why she would interrupt me. Finally, I said I wanted a refund and ill be there with the receipt. Of course, they never gave my mother the receipt so had to bring her up there. While there, it was determined that the associate made a mistake, like I tried to express over the phone. The manager did provide a refund; however, I expressed to her that how she handled me over the phone was unprofessional and rude, that we were just customers trying to make a purchase. The manager, again, became defensive. Stating that she was sorry I felt that way. I explained that she didn't need to apologize for how I felt. She accused me of yelling at her, but I didn't, my tone was of one in disbelief. She then said she didn't have to deal with and kicked me out. Then on my way out, she proceeded to passive-aggressively telling me to enjoy my $11. So, this Valentina manager, at the Wendys in Elyria/ Sheffield Village, on Abbe Rd, not only challenged my integrity, told me what my mother should've done, refused to apologize for that, kicked me out, and insulted me on the way out. Hopefully they have audio on the cameras. Dreadful management at that store.