Petland

Walked in and Don asked if he could help me find anything. I said No, I have a coupon for $5.00 from the mail and he just said “Oh”, thoroughly lacking customer service and friendliness. As I moved throughout the store, I was observing the puppies in their cages. Saying hi to them and touching the glass, I moved on to each one. At one point I said “you poor things” and in a very defensive tone, Don laughed and asked why they were poor things. I told him I felt that way due to them being in cages. He strikingly and rudely went on a rampage of how the animals are taken care of and they get their vaccinations, etc. He could of easily informed me that they do their best to make sure everything is okay with the animals but his approach was very sour. He was extremely unpleasant, arrogant and the very opposite of what customer service should be. After being spoken to in such a disrespectful manner, I asked his name and if someone higher was available. Again, he laughed at my request and said that Mike, the owner was “behind there” with a point of his finger. As I approached, I asked if he was the owner & instead of getting the customer service anyone deserves to get, I received a “yeah”. Not a concerned, “Yes, Is there a problem?, or a “How may I help you”. I was immediately alarmed. I went on to tell him that Don was rude, disrespectful and lacked proper customer service. All he responded with was, “What did he say”. He never once apologized or acknowledged that I was an upset customer, nor seemed to care. Once I told him the full situation he also laughed in my face and said, “Oh, you don’t like dogs in cages?”. I was baffled. So not only is it more important for the Employees of Petland to lack customer service, it’s to be rude, disrespectful and lead with arrogance. This was the opposite of what I was expecting when I was walking to the “so called” owner of the store. After he made that comment I stated that I was going to complain to the Better Business Bureau & that got his attention, but in a very negative trait. I asked his name again to verify and he attackingly asked mine, and childishly made the comment of, if I want his name he wants mine. And this is the owner of a business? As I started my way towards the Exit of the store and he headed me off and BLOCKED my path! A man almost three times my stature & I felt very threatened. I felt like he was trying to intimidate me. I continued walking out baffled at what I had just experienced. If this is how the owner displays customer service and runs his business it’s no wonder his employee, Don, lacks the effective communication skills and customer service training needed. I have never felt so attacked and mistreated in any place of business in my life. This is very unacceptable and I will let this be known. Also, I will be talking to authorities about my options with Mike and his intimidation tactics. This man SHOULD NOT be in business dealing with people, let alone animals.

If this is how Petland treats a customer, then how does Petland treat the animals? Think about it.