Apria Healthcare Group

My sleep disorders doctor ordered oxygen as wells as recalibration and a full face mask for my bi-pap machine after a recent sleep study. The order was submitted to Apria Healthcare Sept. 3, 2014. I called the customer service line Sept. 4th to determine when they would be delivering the oxygen. I was told that the oxygen would be delivered that day and they would call me first. Sept. 5th a note was left on my front door that indicated they had come by to have me sign a form. They did not call me first or provide the oxygen. That afternoon (a Friday) I went to the local office to try and get the oxygen before the weekend. I was told that wouldn't be possible. I was not happy and let them know it. The Tulsa branch manager, Ignacio Ortiz had no sense of urgency or customer service skills. I have spoken to him 3 times and he always has the same attitude, he just wants to get his point across and doesn't want to hear what you have to say in return. Oxygen was finally delivered to my house on Thursday the following week (Sept. 11), again, no sense of urgency. Today (Oct. 3) I returned a call from Mr. Ortiz regarding the supply order for my new face mask and other supplies. Yes, this is the same face mask and other supplies the doctor ordered September 3rd. After 3 different calls to Apria customer service, I was finally told today that they needed additional information from my doctor to order these supplies. Mr. Ortiz was rude and would not listen to my concerns. As usual, the management at this location has a lack of customer service and no sense of urgency. The respiratory therapist, Penny is the exception. She has a good attitude and has good customer service skills. Mr. Ortiz should take some lessons from her. Please also see my complaint about Apria Customer Service.