Apria Healthcare Group
Reviews and Complaints

If I could give the company negative stars, I would. It was the biggest mistake of my 2023 when I agreed to sign a contract for CPAP equipment at my doctor's recommendation. I was told the contract was for rent-to-own, I paid over $300 up front and was supposed to be billed the next 6 months via auto-pay, at the end of which I would own the machine. Lo and behold, 7 months later and I have again been charged the "rental" payment on a machine I have paid off. They refuse to send me an itemized bill. They refuse to update the patient portal with the information (or turn off my auto-pay). They have disabled the online chat for the Billing department, and the other two refuse to assist. They put you on hold for hours, and then just hang up on you. They refuse to answer emails. They supposedly "forward information" from the corporate customer care email, and nothing happens. Run, and run far. Use literally anyone else.

Received a bill from a collection agency regarding an amount due to apria. Never received notice that any money was due. After calling apria billing then transferred to a senior financial person, she stated that the bill was paid and she would send a notice to the collection agency that the bill was paid. When i was asking questions just to be clear, I was disconnected. I called the billing department again to verify what was being done, but I was quickly "disconnected" again after I explained what I was calling for. This appears to be too much of a chance that I keep getting 'disconnected'. There is no customer service in the billing department. I am paid in full but had difficulty ordering supplies. I wish I did not have to use Apria, but this is the DME for my Mayo Medical Insurance!

I keep getting calls from people saying they work for apria and I owe them money. I keep telling them to send me a bill to no avail this has been going on for almost 2 years. I have never recieved a bill from them and told them they keep asking me for personal information which I will not do over the phone. How can I make them stop.FRUSTRATED SENIOR

I have had a total of 5 lengthy phone conversations with Apria billing regarding our family accounts. Both my husband and I receive equipment and supplies from Apria. These calls began with a request from Apria via SMS to update my payment information. At that time, call number one of five, Apria agreed to combine our billing and to deduct the total directly from our checking account on the 25th of each month. I have continued to get notification to update information , and electronic bills that do not reflect this agreement. On 4 of the 5 calls, I have had the rep repeat the plan to me, after a lengthy discussion until they finally locate the plan. Today, with call #5, I requested a call from a supervisor. I am not holding my breath.

I have been trying for months to get cpap supplies and everytime I think apria has fixed the problem and said my supplies are on the way I wait and no supplies. So I call back only to be told my insurance is out of network. NO THEY ARE NOT YOU JUST KEEP BILLING THE WRONG PLACE. I have told so many employees the correct information only to find out they still have not corrected it. I even had my insurance co on a 3 way call with apria for over an hour and guess what still never got fixed. OMG I called last thursday and this time I was promised my items would go out and when I didn't receive I called today to check and again told no we havent sent because of insurance. I asked why they didn't fix it and was told I will check with manager to see if they can help. I guess this is not going to get fixed. I then looked at the reviews online and see they have 1 star. I can see why..

I have no issue with my products or equipment other than not receiving the machine for many months last time due to manufacturing delay. However, I have a BIG problem with customer service, your automated line and billing. Its is beyond frustrating to spend the equivalent of hours just to receive a billing statement for FSA documentation.

Your automated phone system is TERRIBLE. It doesn't recognize the prompts you enter and one time I was sent into a message that was like voicemail saying it was a collections call -- when all I was trying to do is reach a representative to give me a statement. Another time, no one is available because it's after business hours at 4p.m. EST? Although I was calling for billing, that is quite unacceptable, especially considering people rely on these products for their HEALTH! Finally, I have to call each and every time for an FSA statement?! What a waste of time. Why can't you provide a billing statement with each shipment? Why can't this information be available online? I've been told by agents that the only way to get it is to go through the extreme hassle of calling in and hoping I reach someone who can help. IThsi most recent time, I finally reach someone who could help me, says it will take 48 hrs., I tell them NO because I need it ASAP and I've been trying to connect for weeks now. So they put me on hold and then I'm promptly disconnected! One of the other times they told me 24-48 hours to receive the statement and I never received it and had to call many times to try to request it again! It's jsut absolutely beyond AWFUL! Your company and operations is sorely lacking. I have never dealt with a "service" company so UN-service-oriented.

These people can not get my supplies right. Always and I mean Always sending the wrong medical supplies. Then, the last time I went to order some some supplies the guy said, there is no record of the supply which I've been getting for over a year. Then, the respiratory therapist was. no show for 3 appointment. These people are messing with people health condition and put them at risk for death. It's a child that they can't get These supplies right or on time. I had to send my child to the hospital vecause they did not send her medical supplies after the doctor notified them and sent over orders

If I could give this company a zero, that's what Apria Healthcare deserves—one of the worst healthcare companies on the planet. I've been trying to get a CPAP since April 3, 2023. My doctor's office faxed several prescriptions, and I've also called in, and every time I speak with their reps at the branch, I am told that no fax was received. When I called another time, I was told I was in the system, but some information needed to be included. I contacted my doctor, and they faxed over another prescription with the required information. This has been going on since April 3, 2023. Three months later, many calls to the branch, but still no CPAP. My machine is broken, and I am unable to sleep. Avoid APRIA HEALTHCARE at all costs.

My Name is JoAnn Waters, I was a patient at Emory university Hopital on June17th-the 21th, I was sent home on Oxygen. Apria came to my hospital room and provided several tanks for me to take home and I was told someone would come out to my resident to set up supplies. I was discharged on June 21st. every day that I been home, I have had to call APRIA to get assistance. I have had to call the social worker at Emory on several occasions to get the correct orders. On June 27th, 2023, Dr. Krawkro called me personally and stated that he had sent orders for me to have portable shoulder carry oxygen for me when I go out, because those tanks are to heavy for me because I have an SUV and it hard to get the tanks in the truck. Today I spoke with a young man in the MACON, GA office, his name is David, He is the rudest person. I have called the office almost everyday and he keeps givng me the run-a-round. The social worker told me today and on the 27th that she faxed over orders to the Macon office and each time I call David says I don't have. So my daughter called and spoke with David today and he tried to tell her that I didn;t need the portable and that he was going to call the Dr, and tell them what I need. I am so frustrated and When I asked him for the Cooparate number he said,"we don't have a cooperate office. I would to speak with someone In Administration My number [protected]

My local branch is refusing to service me due to the fact they said they need a PA. I have been working on this for nearly a month now. My Dr calls them to give the PA and they tell my Dr office that they need me to see my specialist that can't see me until August. My Dr says that and Apria is telling me that only need the PA I have til Fri my equ will be picked up. I'm scared. I have been on it over 4 years. [protected]@gmail.com

Been a total nightmare getting my order. First one, new customer. Hassling me about authorizing my purchase via electronic signature which they have said on 5 different occasions they will email to me but never do. Then said I need prior authorization from insurance which I do not and proved I did not, they apologized and said order will be handled. Been over 2 weeks and nothing. And no one cares.

A few days ago I was contacted by Apria saying there was an issue with my insurance - they had it listed as dental rather than as medical. I gave the tech my insurance information and assured her it was medical. A few days later I received a call from the same technician saying they couldn't use my insurance since it was dental. I again assured her it was not.

This happened a couple more times, including today (05/17/2023). On today's call I asked to speak to a supervisor. The tech said no. After insisting on a supervisor she said that person was busy. I said that was fine, just have the supervisor call me. The tech then put me on hold, and after holding for a bit a person came on the line identifying as a supervisor. I explained the situation yet again, and suggested I could email pictures of both my medical insurance and my dental to show they are different. The supervisor said I would receive an email and I could respond with those pictures. It has now been several hours later and I have yet to receive an email even though the supervisor verified my email address.

My name is James Short, my email address is [protected]@flash.net, and my phone is [protected].
I have attached the photos of both my medical and dental insurance.

Apria Healthcare is incapable of sending you an itemized reciept for all the products you are or have recieved. They use excuses such as: "your periodic items are automatically filled and we're sorry our billing history only shows generic scheduled items and does not reflect actual items sent;" "we are sorry you are having a bad experience;" "i'm sorry you'll have to speak to a regional billing manager;" "Regional billing: I will send you an email to confirm your identity and valid email and I will lookup your previous history and send you an itemized bill" — confirmed i.d. and they never followed through. They now just call to confirm they spoke to me, they dont put notes on the account after specifically asking to put a note on the account that I am specifically requesting and itemized bill/reciept. Its always the same, and now they want a late fee and every call is just a documented collections attempt to them so they can report me to the credit bureau and coerce me to pay. IRS that audits my FSA needs receipts, they want a list of services and products renedered at time of sale. Apria has proven consistently incompetent with their online website and direct human interaction to provide such. Ive wasted so much time and money with Apria — the worst medical provider I have dealt with. FSA card declines my payment after they pay them for failure with compliance of required itemized reciepts, then FSA charges my bank and I end up losing the FSA at end of year. Paying twice for services a medical provider offers yet they cant tell you what you bought, but they KNOW you OWE it.

I called to place an order for CPAP supplies. They said they would send everything else, but refused to send a mask. I got Carecentrix, the third party that reviews durable medical equipment claims on the line. Carecentrix told them that I was eligible to order a mask. They still refused to send one. They canceled my order for supplies without letting me know, and they faxed my PHI to a third party without my knowledge or consent.

Put in my April Order today. I was not told what supplies I was getting or the cost to be taken from my credit card. I asked her what I was receiving, and what the cost was. I was told I would be paying $44.09. I always paid $39.80. I asked if the price went up...she didn't know, but transferred me to Billing which is in the Phillipines because that's all they do is apologize, but don't answer the question. The lady could not tell be if the prices went up. She wanted to transfer me again...and I hung up. Is there some problem with telling people the price went up, and WHY can't your telephone operaters know this information?