Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Medical Facilities and Services Apria Healthcare Group Customer Service Billing Issue
Apria Healthcare Group

Apria Healthcare Group review: Customer Service Billing Issue

P
Author of the review
12:26 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My husband, with COPD & heart conditions, has been using oxygen since 7/2024. It has been difficult dealing with Apria. You get transferred and have to wait to talk to someone who usually can’t solve the problem.
Friday afternoon, 10/4/2024 I called billing regarding my current bill which says “This is the amount you owe $146.67. Please pay by 10/13/24.” “no Past Due Balance" Joan, in billing in the Oxnard office said I only owed $20.77. She took my credit card information and said there was no outstanding balance left on the account and gave me a confirmation number.
Then she said…."oh an amount of $133.62 was sent for collection in September." I said, the bill I have in front of me includes the $133.62 and says it is due by 10/13/24. She had no explanation about the discrepancy.
I’m very unhappy that my account was sent to a collection agency. It’s my understanding that a client has to be notified before that occurs.
I waited again to talk to a supervisor. Abraham B, who said he was a supervisor went on and on for another hour trying to explain how they could send a bill for an amount due several days hence and still have sent the
account to collection. He said he would pay the $133.62 with my credit
card that he had on file and that by Monday everything would be OK. I said I wanted something in writing and he said he couldn’t do that and he couldn’t notify the Collection agency. I asked for the name of his supervisor and he said he couldn’t give that out.

Confidential Information Hidden: This section contains confidential information visible to verified Apria Healthcare Group representatives only. If you are affiliated with Apria Healthcare Group, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Apria Healthcare Group reviews & complaints

Apria Healthcare Group - inefficiency / obfuscation 33
Apria Healthcare Group - Beware! 15
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Apria Healthcare Group - scam 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Apria Healthcare Group - illegal practices 1
Apria Healthcare Group - improper billing and insurance fraud 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Apria Healthcare Group - cpap and customer service
Apria Healthcare Group - customer service
Apria Healthcare Group - Apria Healthcare Gibert Branch CPAP order
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Apria Healthcare Group - CPAP DreamStation Tubing for Mask
Apria Healthcare Group - billing issues 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Apria Healthcare Group reviews and complaints

  1. Apria Healthcare Group Contacts

  2. Apria Healthcare Group phone numbers
    +1 (888) 492-7742
    +1 (888) 492-7742
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (888) 492-7742 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (888) 492-7742 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (888) 492-7742 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (888) 492-7742 phone number
    Customer Service
    +1 (877) 265-2426
    +1 (877) 265-2426
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (877) 265-2426 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (877) 265-2426 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (877) 265-2426 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (877) 265-2426 phone number
    CPAP Supplies
    +1 (800) 780-1076
    +1 (800) 780-1076
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (800) 780-1076 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (800) 780-1076 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (800) 780-1076 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (800) 780-1076 phone number
    Apria Pharmacy Network
    +1 (844) 260-1788
    +1 (844) 260-1788
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (844) 260-1788 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (844) 260-1788 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (844) 260-1788 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (844) 260-1788 phone number
    Refresh Home Enteral Nutrition
    +1 (800) 780-1228
    +1 (800) 780-1228
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (800) 780-1228 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (800) 780-1228 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (800) 780-1228 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (800) 780-1228 phone number
    Negative Pressure Wound Therapy
    +1 (855) 648-8369
    +1 (855) 648-8369
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (855) 648-8369 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (855) 648-8369 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (855) 648-8369 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (855) 648-8369 phone number
    Non-Invasive Ventilators
    +1 (888) 452-4363
    +1 (888) 452-4363
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (888) 452-4363 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (888) 452-4363 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (888) 452-4363 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (888) 452-4363 phone number
    Kaiser Members
    +1 (866) 689-8098
    +1 (866) 689-8098
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (866) 689-8098 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (866) 689-8098 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (866) 689-8098 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (866) 689-8098 phone number
    Humana Members
    +1 (800) 901-3566
    +1 (800) 901-3566
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (800) 901-3566 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (800) 901-3566 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (800) 901-3566 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (800) 901-3566 phone number
    CareCentrix Members
    +1 (855) 869-9436
    +1 (855) 869-9436
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (855) 869-9436 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (855) 869-9436 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (855) 869-9436 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (855) 869-9436 phone number
    Oxygen Scheduling
    +1 (855) 613-8306
    +1 (855) 613-8306
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (855) 613-8306 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (855) 613-8306 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (855) 613-8306 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (855) 613-8306 phone number
    Oxygen Concentrator Checks
    +1 (855) 371-1220
    +1 (855) 371-1220
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (855) 371-1220 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (855) 371-1220 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (855) 371-1220 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (855) 371-1220 phone number
    Equipment Return
    +1 (844) 235-2738
    +1 (844) 235-2738
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (844) 235-2738 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (844) 235-2738 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (844) 235-2738 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (844) 235-2738 phone number
    Apria Great Escapes Travel Program
    +1 (800) 436-5657
    +1 (800) 436-5657
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (800) 436-5657 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (800) 436-5657 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (800) 436-5657 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (800) 436-5657 phone number
    Sleep Supplies & Accessories
    +1 (800) 260-8808
    +1 (800) 260-8808
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (800) 260-8808 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (800) 260-8808 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (800) 260-8808 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (800) 260-8808 phone number
    Patient Satisfaction
    +1 (866) 505-6365
    +1 (866) 505-6365
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (866) 505-6365 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (866) 505-6365 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (866) 505-6365 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (866) 505-6365 phone number
    Payments
    +1 (800) 633-4227
    +1 (800) 633-4227
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (800) 633-4227 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (800) 633-4227 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (800) 633-4227 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (800) 633-4227 phone number
    Branches
    +1 (949) 639-2000
    +1 (949) 639-2000
    Click up if you have successfully reached Apria Healthcare Group by calling +1 (949) 639-2000 phone number 0 0 users reported that they have successfully reached Apria Healthcare Group by calling +1 (949) 639-2000 phone number Click down if you have unsuccessfully reached Apria Healthcare Group by calling +1 (949) 639-2000 phone number 0 0 users reported that they have UNsuccessfully reached Apria Healthcare Group by calling +1 (949) 639-2000 phone number
    More phone numbers
  3. Apria Healthcare Group emails
  4. Apria Healthcare Group address
    26220 Enterprise Court Lake Forest, Lake Forest, California, 92630, United States
  5. Apria Healthcare Group social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Apria Healthcare Group contacts
Apria Healthcare Group Category
Apria Healthcare Group is ranked 1 among 23 companies in the Medical Facilities and Services category
#01 Apria Healthcare Group Apria Healthcare Group #02 Plushcare Plushcare #03 Norton Healthcare Norton Healthcare #04 Modivcare Modivcare #05 Ulta Lab Tests Ulta Lab Tests
Apria Healthcare Group Alternatives
Direct Home Medical 18 reviews Zynex Medical 43 reviews MyStethoscope 1 review LifeWatch USA / MedGuard Alert 6 reviews Liberator Medical Supply 18 reviews