Apria Healthcare Group
Reviews and Complaints

Norm Payson(CEO Apria HealthCare) has previously been Chief Executive Officer of two publicly traded health plans, Oxford Health Plans as the "turnaround CEO" [protected]) and Healthsource, Inc. as co-founder and CEO [protected]). Prior to Healthsource, Dr. Payson was Chief Executive Officer and Medical Director of a 120-doctor physician group practice. He became the "darling of the HMO's" by dropping sick customers that that were using the insurance, raising premiums of the healthy customers, and denying coverage to new customers with preexisting conditions. With more profits and fewer customers, he was able to reduce administrative staff. Sure enough, the company became Profitable! These practices will soon be considered illegle in the new government Health Care Program. It takes a certain type of personality to do this kind of dirty work. Those people are called "Sociopaths", and are usually found as characteristic of criminals.
Norman's annual income while at Oxford was $75M and $115, 375, 414 when he excersised stock options. Now he make far more than that. His total worth is estimated to be over $1B.
Is this a Great Country or What?

Yes! Would appreciate a moment of your time to discuss this..
please contact me @ guyregister@live.com
My father too was a patient of Apria and was given info from the driver...my father is no longer with us, he passed away July 3, '09
We believe in large part that Apria is to blame (oxygen was not coming out of the machine and they did not deliver any canisters in time)... Thank you for any discussion.. GWR

Paid for services in full in Dec. 2015. Amount paid was for 3 months of oxygen & condenser based upon healthcare co-pay. Apria initially tried to get a 30% co-pay when they are entitled to only 20%. Today eceived another bill for an additional $120.++ . No further services were provided by Apria the end of Oct. 2015. Billing keeps you on hold FOREVER and still no resolution. The reps on the other end are not well versed and only repeat what they have been scripted to say. Their billing practices are awful. Even after I confirmed with them that they had cashed my check for payment in full on Dec. 7, 2015, no one would OR could verify it. At the end of my last call (which took 2 hrs because I kept being placed on hold) I was actually told they can charge whatever they want within the retail market and basically just wanted more money. I will make a trip to an actual physical Apria location next week in the hopes someone there will take care if this. I truly believe that between trying to get an additional 10% co-pay and now the over-billing someone in the Dept. of Health or NYS Attorney General's Office should audit then.

Norm Payson(CEO Apria HealthCare) has previously been Chief Executive Officer of two publicly traded health plans, Oxford Health Plans as the "turnaround CEO" [protected]) and Healthsource, Inc. as co-founder and CEO [protected]). Prior to Healthsource, Dr. Payson was Chief Executive Officer and Medical Director of a 120-doctor physician group practice. He became the "darling of the HMO's" by dropping sick customers that that were using the insurance, raising premiums of the healthy customers, and denying coverage to new customers with preexisting conditions. With more profits and fewer customers, he was able to reduce administrative staff. Sure enough, the company became Profitable! These practices will soon be considered illegle in the new government Health Care Program. It takes a certain type of personality to do this kind of dirty work. Those people are called "Sociopaths", and are usually found as characteristic of criminals.
Norman's annual income while at Oxford was $75M and $115, 375, 414 when he excersised stock options. Now he make far more than that. His total worth is estimated to be over $1B.
Is this a Great Country or What?

Aprea is truly terrible, and I think they and my former sleep therapist may have scammed me. The sleep therapist told me that my insurance company was insisting that I now get all cpap equipment through Aprea. My insurance company later told me they said no such thing. Aprea is also adding charges to my account that my insurance company has told me they are "100% sure" I do not owe. Aprea will not return my calls. When I have gotten through to someone, I have been "accidentally" disconnected or just transferred on to an answering machine which no one responds to. I continue to get harassing phone calls from call centers in India about my alleged bill. Do not deal with this company.

I have seen problems with billing too for my O2 stuff. I have to stay with Apria as my insurance has a contract with them. But the last billing cycle my insurance paid 100% from my health fund and Apria Billing has insisted that I have to pay 15% . I could not get them to understand that once my health fund is gone I do pay 15% but Apria had been paid 100% on the claim and I should not owe more. She kept saying it did not matter I still had to pay the 15%. My only choice now is to call for a billing supervisor. My insurance said they will step in if it continues to happen but I need to try get refunded first. Apria will not call insurance it is up to me to call and have the information sent to Apria. So then I guess then can say they never got it.
Apria Billing also wanted my credit card so they could bill and receive payment and I refused. They already do what they want and now they want to bill my credit card too . No.

Norm Payson(CEO Apria HealthCare) has previously been Chief Executive Officer of two publicly traded health plans, Oxford Health Plans as the "turnaround CEO" [protected]) and Healthsource, Inc. as co-founder and CEO [protected]). Prior to Healthsource, Dr. Payson was Chief Executive Officer and Medical Director of a 120-doctor physician group practice. He became the "darling of the HMO's" by dropping sick customers that that were using the insurance, raising premiums of the healthy customers, and denying coverage to new customers with preexisting conditions. With more profits and fewer customers, he was able to reduce administrative staff. Sure enough, the company became Profitable! These practices will soon be considered illegle in the new government Health Care Program. It takes a certain type of personality to do this kind of dirty work. Those people are called "Sociopaths", and are usually found as characteristic of criminals.
Norman's annual income while at Oxford was $75M and $115, 375, 414 when he excersised stock options. Now he make far more than that. His total worth is estimated to be over $1B.
Is this a Great Country or What?

Norman Payson (CEO Apria HealthCare) has previously been Chief Executive Officer of two publicly traded health plans, Oxford Health Plans as the "turnaround CEO" [protected]) and Healthsource, Inc. as co-founder and CEO [protected]). Prior to Healthsource, Dr. Payson was Chief Executive Officer and Medical Director of a 120-doctor physician group practice. He became the “Darling of the HMOs” by, first, dropping all the sick customers who were using the insurance, next, raising the premiums of the healthy customers and, then, refusing to cover new people with pre-existing conditions. Sure enough, the HMO became Profitable! With the increase in profits and fewer customers, he was also able to downsize the administrative staff. Of course, those tactics will soon be illegal with the new government Health Care Program.
While at Oxford Health Plans, Norm was paid $73 Million annually as well as realizing $115, 375, 414 after exercising his stock options in the company. His salary at Apria is well over that and his net worth is estimated at $1 Billion.
Is this a Great Country or Not?
Normally, doctors are not as greedy as Norman is. I will say, in his defense, that he did give $2, 000 to his synagogue one year. Tactics like Dr. Payson do conform to the personality traits called “Sociopathic.” A characteristic trait normally found in criminals.

One thing I will say ... with this kind of business why on earth would you outsource these jobs to another country? When you are trying to resolve an issue and have to deal with someone that "is" speaking english but their accent is soo strong you can't understand and reading off a script, you are putting your customers through an ordeal! I have nothing against any of these workers from the other countries .. I am just not a fan of US companies taking our jobs away and outsourcing just to be able to pay at a lower rate ... PLEASE! I wouldn't say Apria is a scam, it is a very large company dealing with many customers and yes there will be mistakes and errors made. Some may be resolved faster than others. I worked there for a while and there are many hard working employees that take pride in what they do making sure Apria customers are happy and satisfied. But I can also say there were employees there that should have been let go as well as supervisors or managers that should have never been given those positions.

This company has been billing me for a year for equipment I no longer have! I was prescribed home oxygen equipment in December of 2009 for pneumonia. I only needed it for a week, I called to have it picked up which they did. It is now going on December 2010 and I continue to get bills for this equipment I don't have! I have spent so much of my valuable time on the phone with people from India that I can't understand; this is beyond ridiculous! Back in september 2010 I was referred to someone local; finally, she said she contacted the local delivery person and he verified he picked the equipment up, and she said she was going to issue a refund to me and get this taken care of which she did; I thought anyway! Now it is Nov. 29 and I'll be damned, in my mailbox was a bill from Apria for the exact amount of the refund they issued to me. Against my better judgment I made the call and basically got nowhere except to some call center in India! And no matter how many times I say " you are billing me for equipment I don't have" they can't or pretend not to comprehend! How can a company like this still be in business? Now I will spend my afternoon on the phone with my insurance company and see what if anything they can do?

To the business owner: Dawniette is an individual who has set out to cause damage to businesses listed on here. Her (or his) sole purpose is to cause damage. I am in discussion with the law firm of Starrs Mihm, LLP to bring extortion and defamation charges against Complaints Board. In that process, we can subpoena records relating to the IP address of "Dawniette". Consequently, this sewer rat will be made public. If you would like to join me, please send an email to dirdeedeedz@gmail.com (designated for this website), and I will have my attorney's contact you. I have the wherewithal and vigor to stop this.

Sat.
09/25/2010

I was hired by this Company and have never been put through so much hell in my life.. I am trying for a class action law suit and will be talking to attorneys that have dealt with them before..

Apria is not right in the way they conduct business with Patients nor their employees..

Talk to me I have info. on the attorneys I will be using..

Thanks,

Carl
[protected]

These people have been calling my home for over 2 years. They were looking for a person who has never lived here and who I don't know. They've also sent bills for him to my home.

I told them no one by that name lived at my home and I knew no such person.

I finally changed my number. The bills I get addressed to this person, I take to the post office and put on the envelope "no such person at this address" and "return to sender".

Today, a large Apria Healthcare truck showed up at my home with an invoice that had that person's name on it.

I threatened to call the police. I just got off the phone with my Ohio attorney general who informed me they had numerous complaints against this California company.

If you get bills or calls or some truck with their name on it at your home (and you've never done business with them), call your state Attorney General.

In fact, if you have any problems with this company that have not been resolved by this company, contact your State's Attorney General.

if you think that all we do is deliver crutches and wheelchairs you seriously need some more education. usually in the cases where ex: a wheelchair needs to be delivered to a pt discharging from a hospital and the need a 16" wheelchair and we only have an 18" in stock --because the pt needs to go home from the hospital and they cant keep them there and cant get it somewhere else the chair is delivered till they can get the correct one and the patient are notified of everything that goes on from ins information to financial to approx delivery time. there is a great deal of information and phone calls and ppwk for any company that works in dme equip and you would know that if you spoke from a place of understanding. there may be a few bad apples in this company but there are alot of us that are good people trying to take care of our families and go home. you should always be considerate of the people on the other end - talk to them like you want to be talked to and you may get the help you need and deserve.

Gee the CEO must be a Romney fan, Profit before people.

Rude, harrassing and soon to be reported to Attorney General

Norm Payson(CEO Apria HealthCare) has previously been Chief Executive Officer of two publicly traded health plans, Oxford Health Plans as the "turnaround CEO" [protected]) and Healthsource, Inc. as co-founder and CEO [protected]). Prior to Healthsource, Dr. Payson was Chief Executive Officer and Medical Director of a 120-doctor physician group practice. He became the "darling of the HMO's" by dropping sick customers that that were using the insurance, raising premiums of the healthy customers, and denying coverage to new customers with preexisting conditions. With more profits and fewer customers, he was able to reduce administrative staff. Sure enough, the company became Profitable! These practices will soon be considered illegle in the new government Health Care Program. It takes a certain type of personality to do this kind of dirty work. Those people are called "Sociopaths", and are usually found as characteristic of criminals.
Norman's annual income while at Oxford was $75M and $115, 375, 414 when he excersised stock options. Now he make far more than that. His total worth is estimated to be over $1B.
Is this a Great Country or What?

One thing I will agree with ... with this kind of business why on earth would you outsource these jobs to another country? When you are trying to resolve an issue and have to deal with someone that "is" speaking english but their accent is soo strong you can't understand and reading off a script, you are putting you customers through an ordeal! I have nothing against any of these workers from the other countries .. I am against the US companies taking our jobs away and outsourcing just to be able to pay at a lower wage. PLEASE!

I have been with Apria since 2006.My insurance at the time only used Apria.From the begining I have had many problems, day one recieved c-pap & tanks, got call from them to verify insurance .I explained Medicare was my secondary& my husbands ins.was primary and that I am disabled .Employee Tracy said that I was stupid because Medicare has to be my primary if I am disabled.I was in shock from then on it has been down hill.From that time on all Ins.billing was to medicare first then my husbands ins. last. Medicare refused to pay because they are secondary Apria then bills me for everything that Medicare turns down.No one listens to me and sends everything to collections.I get calls telling me to send payments sometimes 200.00 sometimes 300.00 sometimes 60.00.In 2006 I sent more than 400.00 to them, finally I got a specialist on the phone, she researched my records and I got back all the money that they took from me. In Feb.2010 I'm getting away to another provider, however now it has been three days since I asked them to fax all my records to the other company.They still have not done so, because they have to go through company policy and managment before they can forword my records. I hope that they are not doing this to try to get me to give up and just stay with them.I have never seen a company run so badly.I have been treated like dirt, shown no respect and will never forget all they put me through .

To Whom It May Concern

Re:

Apria Healthcare

43301 Division St. #312

Lancaster, Ca. 93535

Apria Healthcare in Lancaster, California is a company that is run very poorly. This location is ran by one manager that is not managing at all. Up until recently he had an employee from dispatch doing assistant manager work. He hired someone as an assistant manager that doesn't really know anything about the company or even experienced a full day in the drivers shoes. Neither the manager or assistance manager want to help their team/employees when days are busy due to being understaffed. Employees are asked to do things that are out of their scope such as explain to customers about how to work equipment that they know nothing about (RT medical equipment). Drivers are being overworked because the manager won't or can't hire or keep drivers. They hire drivers in at low rates that clearly don't match their work load. Drivers are quickly trained and expected to be up to the speed of a veteran worker once sent out. These drivers are not like Amazon, UPS or FedEx drivers. They are not only dropping items off, they are more than often in the home of strangers assembling medical equipment and providing instruction. This is not only time consuming but hard strenuous work. Drivers are not provided carts to carry their heavy work items such as oxygen tanks or hospital beds and have to carry them to the patients door and sometimes upstairs. Workers are dispatched to unsafe areas at night with no concern of the workers well-being for items such as BP Machine/Cuff, breast pump, wheelchair, or walkers, things that can wait till the morning to be delivered.

Apria is not an emergent service but they are treating their workers like they are emergency first responders. If a patient can't breath and needs oxygen, it is not Apria they should be calling. They should be contacting 911. I'll say it again, Apria services are NOT emergent. Apria services are to help possibly improve/sustain a patients home life such as mobility/respiratory or in whatever way (depending on the medical equipment ordered) after the patient has seen their provider whether they have been to outpatient/inpatient (ER) services and have been provided an Rx for any durable medical equipment.

When workers have a concern it is not addressed as the management here will simply brush off the employee and often times they are retaliated against if they asked questions. Retaliation usually comes in the form of adding more routes to their load causing them to work well into the night even if they are on call. While on call for 3 days straight workers get no rest and in addition to working on call hours they are expected to also work their regular shift with several routes. Workers are asked to do on call every other week because they have no other drivers because they keep running them away. This is a safety concern as drivers need rest so that they are able to be alert while driving. This eventually will cause a worker to have some type of accident whether it is on the road or even while assembling medical equipment for a customer. The location where the Apria building is, is not secure and workers subjected homeless individuals wondering around and are able to have easy access to employees. The trucks that the employees use are not serviced according to DOT requirements. Employees are being asked to drive to other areas that are not in their service area and male employees have even been forced to go to a female employees home to take equipment late at night. Very unprofessional and not appropriate.

I believe that Apria may be a good company but this location is clearly not being ran appropriately. With a company like this you need drivers that you can trust and depend on but at the same time those drivers need to be supported by their management and team. They are out in the community all day doing their job and they are treated like cattle and barked at all day. I believe that everyone that sits in the office should be forced to experience a full day with the drivers and help so they can see what the drivers go through on a daily basis. I also believe that the manager and assistant manager should be wiling to jump in and help when they can. That is what a true team is about. Managing isn't just about delegating and for those that are not aware of this they should go to a management training. Most don't need to be told how to do their job, they just need support.

A concern individual.

Re:

Apria Healthcare

43301 Division St. #312

Lancaster, Ca. 93535

Apria Healthcare in Lancaster, California is a company that is run very poorly. This location is ran by one manager that is not managing at all. Up until recently he had an employee from dispatch doing assistant manager work. He hired someone as an assistant manager that doesn't really know anything about the company or even experienced a full day in the drivers shoes. Neither the manager or assistance manager want to help their team/employees when days are busy due to being understaffed. Employees are asked to do things that are out of their scope such as explain to customers about how to work equipment that they know nothing about (RT medical equipment). Drivers are being overworked because the manager won't or can't hire or keep drivers. They hire drivers in at low rates that clearly don't match their work load. Drivers are quickly trained and expected to be up to the speed of a veteran worker once sent out. These drivers are not like Amazon, UPS or FedEx drivers. They are not only dropping items off, they are more than often in the home of strangers assembling medical equipment and providing instruction. This is not only time consuming but hard strenuous work. Drivers are not provided carts to carry their heavy work items such as oxygen tanks or hospital beds and have to carry them to the patients door and sometimes upstairs. Workers are dispatched to unsafe areas at night with no concern of the workers well-being for items such as BP Machine/Cuff, breast pump, wheelchair, or walkers, things that can wait till the morning to be delivered.

Apria is not an emergent service but they are treating their workers like they are emergency first responders. If a patient can't breath and needs oxygen, it is not Apria they should be calling. They should be contacting 911. I'll say it again, Apria services are NOT emergent. Apria services are to help possibly improve/sustain a patients home life such as mobility/respiratory or in whatever way (depending on the medical equipment ordered) after the patient has seen their provider whether they have been to outpatient/inpatient (ER) services and have been provided an Rx for any durable medical equipment.

When workers have a concern it is not addressed as the management here will simply brush off the employee and often times they are retaliated against if they asked questions. Retaliation usually comes in the form of adding more routes to their load causing them to work well into the night even if they are on call. While on call for 3 days straight workers get no rest and in addition to working on call hours they are expected to also work their regular shift with several routes. Workers are asked to do on call every other week because they have no other drivers because they keep running them away. This is a safety concern as drivers need rest so that they are able to be alert while driving. This eventually will cause a worker to have some type of accident whether it is on the road or even while assembling medical equipment for a customer. The location where the Apria building is, is not secure and workers subjected homeless individuals wondering around and are able to have easy access to employees. The trucks that the employees use are not serviced according to DOT requirements. Employees are being asked to drive to other areas that are not in their service area and male employees have even been forced to go to a female employees home to take equipment late at night. Very unprofessional and not appropriate.

I believe that Apria may be a good company but this location is clearly not being ran appropriately. With a company like this you need drivers that you can trust and depend on but at the same time those drivers need to be supported by their management and team. They are out in the community all day doing their job and they are treated like cattle and barked at all day. I believe that everyone that sits in the office should be forced to experience a full day with the drivers and help so they can see what the drivers go through on a daily basis. I also believe that the manager and assistant manager should be wiling to jump in and help when they can. That is what a true team is about. Managing isn't just about delegating and for those that are not aware of this they should go to a management training. Most don't need to be told how to do their job, they just need support.

A concern individual.

My doctor had prescribed a CPAP machine and gave me no choice but to get it from Apria. From the first month I was over billed to the point that I eventually refused to let them automatically bill my credit card . After one year of dealing with these people, and getting little or no relief from the CPAP, I returned it. When my last bill came I paid it in full. ONE YEAR later I started receiving statements that I still owed them $47 . I spent countless hours on the phone with their accounts receivable department dealing with representatives who could barely speak or understand English. I asked to speak to supervisors on numerous occasions but could never get an answer as to why I owed $47 and why they waited over one year to bill me. I started getting threatening robo calls about my past due balance that were very harassing. Finally I paid the $ 47 but sent a very nasty email to Apria questioning their business ethics and honesty. I threatened them with complaints to the BBB as well as to my prescribing doctor. I told them that it was my opinion that knew that I owed them nothing and that they purposely waited a year to send the incorrect bill in hopes that I would just pay it to avoid them turning my account over to a collection agency. I was very adamant that I thought that their business practices were unethical and illegal. To my surprise I received a return email a few days later stating that they had made a mistake and that I did not owe them $47 but in fact they had overcharged me over the past year and that I would be receiving about a $190 +/- refund from them. A days or so after receiving this email from Apria I get a written notice in the mail that my $47 account had been turned over to a collection agency. I have received my $190 +/- refund and am waiting to see if they have blemished my credit by turning my account over to collections. If I find that Apria has negatively affected my perfect 40+ year credit history I will file suit against them immediately. In my mind there is no doubt that Apria purposely sends fraudulent bills months or years later in hopes that people will just pay them because it is so frustrating to deal with their horrendous accounts receivable department . This company should not be allowed to operate in this Country any longer.

After reading some of these "reviews", I feel like I've just dodged a bullet. I am the primary caregiver and POA for my mother who is approaching 99 years of age. My family thought that a wheelchair/transporter would be good for her, so the doctor wrote a prescription for the chair. The first company who had the type of chair we need didn't take Medicare, so after some searching, I found Apria.
All seemed to move along well...for several weeks. They didn't have the exact model chair, but I was told they did have a very similar one. That would be fine. Then, I was told that I needed to go back to the Dr. and have her write a prescription for their specific model chair. OK, we did that with no problem. Now after my last call (today), I'm told they don't have this type of chair! This is going nowhere, and a total waste of time being run around.
After reading some of the articles posted here, I'm left to wonder if this was an actual mistake, or something else?

I also was screw over by Apria and have a horror story to tell about unfair business practices, would love to talk with a lawyer

My husband has experienced the same as a driver. He's even changed branches and continues to receive the same treatment. The unfairness is not only to the employees but patients as well. I wonder what JCAHO knows... the company is in total shambles and the employees are treated like their lives depend upon their job (in most cases this is true). I wouldn't recommend them as an employer or provider.

I have had terrible service from Apria for 7 months. Unfortunately it seems the employee's hands are tied when attempting to correct another employee Error. My insurance company can not even get a supervisor to correct a billing error. The bill has been sent to a collections agency even though I owe them nothing per Medicaid and Aetna. Needless to say I will be going elsewhere for medical supplies. I have been their customer for over 10 years.

My doctor prescribed a blood pressure machine for me June 2010. I called Apria Healthcare to have them fill the prescription. When I finally got a Rep on the phone (after 5 calls back and forth from different departments) I ordered the machine that she told me was $98 dollars. I received the machine a few days later and was surprised that it was an Omron HEM-712C. I love Omron brands and actually the one being replaced by y this one is an Omron. However you don't need a prescription for them. It worked fine and since my co-pay is 20% I was fine with paying around $20 for it. However after I got the bill in July for $57. I thought it was a mistake so I called Apria and they told me it was not. I told them that you can get this anywhere for less than $100 and that they had severely overcharged for the unit. They said this is what we bill. I asked what was the $98 dollars that I was told that it would cost and they said the price for the unit was $287. I laughed at this and said that they MUST be joking and refused to pay this amount for the item. I called my insurance company to find out that they had billed $444 but that Medicare only approved $286. I'm sorry but this is just fraud and I for one will not just be letting it go. We are in a recession and don't need to have company's like this one taking advantage of the fact that they can send cheap supplies to patients, bill the insurance companies and Medicare 4 times what it is worth and be OVERPAID like this and nothing be said or done about it. Sorry but if I'm going to get screwed I want to enjoy it.

Norm Payson(CEO Apria HealthCare) has previously been Chief Executive Officer of two publicly traded health plans, Oxford Health Plans as the "turnaround CEO" [protected]) and Healthsource, Inc. as co-founder and CEO [protected]). Prior to Healthsource, Dr. Payson was Chief Executive Officer and Medical Director of a 120-doctor physician group practice. He became the "darling of the HMO's" by dropping sick customers that that were using the insurance, raising premiums of the healthy customers, and denying coverage to new customers with preexisting conditions. With more profits and fewer customers, he was able to reduce administrative staff. Sure enough, the company became Profitable! These practices will soon be considered illegle in the new government Health Care Program. It takes a certain type of personality to do this kind of dirty work. Those people are called "Sociopaths", and are usually found as characteristic of criminals.
Norman's annual income while at Oxford was $75M and $115, 375, 414 when he excersised stock options. Now he make far more than that. His total worth is estimated to be over $1B.
Is this a Great Country or What?

I am a 32 yr old disabled women in illinois. I was born with Spina Bifida and developed later in life Ostemylitis in both feet. I have only 6 toes total n depend on a wheelchair and scooter to move around. Recently my wheelchair completely broke n i had to resort to my crutches for the house and my scooter as usual for distance trips. I am not spose to be on either of my feet as i developed pressure points and they eventually break down. I.e i get sick! I had called apria on tuesday in regards to a replacement wheelchair. The lady i spoke with informed me she could do an exchange n would be putting the paperwork in right away. The next day i called to see exactly where i was at with the new chair. The lady informs me whomever had initially done the exchange had done it wrong she had corrected it n got ahold of the office that would send me my chair she asked me when would be a good time morning or afternoon. I said morning as i had an appt that afternoon. (8-21-15). She said ok n that was all. Next day i had called apria about 11:30am to inquire about my chair. She said it would be between 2:15pm n 6:15pm. I said why did they ask me a time. I asked for mornings. She said she would send a message to dispatch in regards to my appt. Ok then at 3:15pm. I called apria as i hadn't received my chair. The gentleman informs me they would be here between 3:15pm n 7:15pm. I am now pissed as i have to reschedule my appt. He tells me it is based on priority. I said i need my wheelchair as it is one of the only ways i can get around. That is important to me! I then ask him so am going to receive my chair today? He tells me n i quote " You Should". What? So now it is 8:10pm n i have yet to receive my wheelchair. I have a bad back due to 2 surgeries from spina bifida and have about 27 surgeries on both of my feet. It is literally so painful to walk that i hold my urine so i don't have to get up as often. I need my chair n can not for one reason understand why i am not a priority. This has me feeling so emotionally distraught as i am in pain. I can not express how hurt i am by the way they are treating me. As i am not a human being because i can walk nor do anything about this situation. So fustrated.

MR. NORM PAYSON, YOU ARE THE CEO OF ONE THE WORST HEALTHCARE PROVIDERS IN AMERICA.. I STRONGLY RECOMMENDED TO MUMANA TO DROP YOU AS A PROVIDER.I STRONGLY URGE AMERICA NOT TO USE APRIA FOR ANYTHING.
YOUR EMPLOYEES ARE UNTRAINED, AND STUPID. THEY HAVE NO IDEA HOW TO ANSWER A PHONE. THEY DON'T HAVE ANY KNOWLEDGE OF THE PRODUCTS THEY PROVIDE, AND THEY HAVE NO, NO CUSTOMER RELATION SKILLS. PLEASE ANSWER ME ONE THING, WHY DID IT TAKE 36 MINUTES FOR A MEMBER OF APRIA TO ANSWER MY PHONE CALL. AND WHEN THEY ANSWERED THE CALL, THEY HAD NO IDEA WHAT THE HELL I WAS TALKING ABOUT WHEN IT CAME TO ORDERIN OXYGEN. SO MR. CEO, TAKE APRIA AND STICK IT UP WHERE THE SUN DON'T SHINE. BY THE WAY, TRY GETTING A SHAVE AND A HAIRCUT.
ED HART, NEWNAN, GA

Norm Payson(CEO Apria HealthCare) has previously been Chief Executive Officer of two publicly traded health plans, Oxford Health Plans as the "turnaround CEO" [protected]) and Healthsource, Inc. as co-founder and CEO [protected]). Prior to Healthsource, Dr. Payson was Chief Executive Officer and Medical Director of a 120-doctor physician group practice. He became the "darling of the HMO's" by dropping sick customers that that were using the insurance, raising premiums of the healthy customers, and denying coverage to new customers with preexisting conditions. With more profits and fewer customers, he was able to reduce administrative staff. Sure enough, the company became Profitable! These practices will soon be considered illegle in the new government Health Care Program. It takes a certain type of personality to do this kind of dirty work. Those people are called "Sociopaths", and are usually found as characteristic of criminals.
Norman's annual income while at Oxford was $75M and $115, 375, 414 when he excersised stock options. Now he make far more than that. His total worth is estimated to be over $1B.
Is this a Great Country or What?

Apria uses 4 call centers in USA to field calls from customers. They also use call centers in India. The last straw was when I tried to call my local office for a delivery change. Since all calls go to a regional call center, the lines are tied up for longer than I wish to wait. So much for emergency service! However, I did find a backdoor open in their call answering software and can get to my local people directly. The picture is me in a disguise.
Last week, an elderly woman in Wisconsin had a power outage that lasted two days and shut down her concentrator. She ran out of oxygen canisters and tried to call Apria. The call center people were out that day or the lines were too busy.
She died.
(I made that story up out of bits and pieces of real events)

if you are on medicare and it is a covered service apria provides a financial hardship program that writes off the 20% that is not covered by medicare and they will not attach a cc if there is none to be attached. they will not turn away medicare business i can assure you but if you call your local branch they will send you an application and req a copy of your income(proof of income) the ABN's are only for services that are not covered by medicare or if you are requesting equipment and you do not meet medicare's criteria.

I also find myself questioning why my credit card information is needed when our insurance is going to pay 100 percent of the cost of my cpap machine and all supplies. The Apria rep I spoke with likened it to renting a car. Something just doesn't feel right.

Apria must provide you with an ABN (Adanced Beneficiary Notice) explaining why the product or service is not covered or why they are billing you up front. Ask for explanatiopn. it may be that the product or services you are receiving are not covered by Medicare. Medicare has complicated criteria for coverage that may be applicable to your situation. Ask Apria for an explanation.

Dave

Medicare only pays 80% of your bill or expense. Its just like paying your bill from the doctor's office or pharmacy. They deserve to be paid also.

1st- if you would do your homework on the state requirements in florida you would know that o2 in florida any and all changes are required to have a rx signed by the doctor and it must be in the current year.
2nd - if you are changing anything from a current rx order from your dr you must have it in writing from the ordering dr
3rd --the drivers do not provide change of equipment without proper testing done by a licensed respiratory therapist making sure you can use the equipment properly- the small tanks req a different guage to be used on them and the only omit o2 on inhalation not continuously and your o2 sats must stay above 90% when walking or exerting for you to be able to use that equipment
and lastly instead of calling medicare - which is people hired by the govt to ask questions about the equipment and how it works consult the professional who deal with it every day like the licensed rt or your dr can explain how the equipment works--in this case it is not apria that sucks it is the misinformation or lack of education on what you are using -- try calling apria and see what is explained to you
The action you should take is to call the corporate office in california and lodge a complaint to bring back the customer service to the local branches in florida instead of centralizing the customer service to an area not near you.

Here is a complaint I filed with my insurance against Apria. Basically I learned that my previous insurance had made considerable payments toward my BiPAP. At the supposed rate Apria is charging for a rental, their profit on the unit would exceed 600% over five years. I have since learned that Apria was bought by the hedge fund Blackstone, which is notorious for stripping assets from acquired businesses. In any event, why any healthcare insurance would agree to paying many times the wholesale cost of a medical device is fishy. My complaint in ongoing, and I have decided to stop wasting my time calling Apria's Manila phone banks and simply start a paper trail so that I'll have documentation to submit before a small claims court -- should it come to that. #########
Ricardo xxxxxxxx
xxxxxxxxxxxxxxx
Sacramento, CA 95833
xxxxxxxxxxxxxxx

Pers Care Anthem Blue Cross
P.O. Box 60007
Los Angeles, CA [protected]
Calperscustomerservice@anthem.com
Attn: Ms. Xxxxxx xxxxx

September 18, 2016

Dear Ms. xxxxxx,

Thank you for taking my calls on September 15th and 16, 2016 and for examining my complaint against Apria Healthcare.

Summary of this Complaint

Up to December 31, 2015, I was using a BIPAP durable home medical device supplied by Apria Healthcare and paid for in full by my insurer at the time, Blue Shield of California (this insurance plan provided to me by the California Public Employees Retirement System [PERS]). Because Blue Shield of California was no longer available to PERS annuitants after 2015, my wife and I switched to Pers Care Anthem Blue Cross, beginning in January 1, 2016. I did not learn until May, 2016, that the conditions by which Apria provided my BIPAP had changed. I was told by Apria that I had to provide them direct access to my Golden 1 Visa card. Apria began making charges without notifying me. Getting Apria to respond was quite difficult, and the explanations for the charges made varied each time I called them.

On September 15th, I contacted Pers Care Anthem Blue Cross and spoke to Ms. Xxxxx xxxxxx. She informed me that the charges made by Apria Healthcare to my credit card account on the BIPAP, $616.24 to date, accrued no equity and were merely for a rental. This was a complete surprise to me. At the rate I was paying, my charges for the BIPAP rental would be $821.00 for the year. This last summer I checked online for the retail price of the BIPAP, ResMed Aircurve 10, and learned it costs about $1500.00 new. This means that my payments to Apria to rent my BIPAP over the five year expected life span would total $4108.00. This represents a nearly 300% profit for Apria (considering extra profits from accessories and buying bulk at a wholesale price from manufacturers). And of course, I would at no point own the BIPAP or have equity in it.

Had I been fully informed about the terms and conditions for my being supplied a BIPAP by Apria/Pers Care Anthem Blue Cross, I would never have agreed to such a contract and would have sought another supplier. Moreover, Apria’s terms and conditions have been
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impossible for me to discover as I have been given multiple explanations for billing from multiple representatives from Apria.

Proposed Settlement

I would be willing to pay a reasonable monthly fee for use of the BIPAP provided by Apria, this determined by the price Apria paid for the item divided by its five year useful life and an additional REASONABLE profit. I would then either switch to a CPAP machine, which Ms. Garcia informs me is an installment program (my decision would depend on price and terms), or I would buy my own CPAP or BIPAP and discontinue utilizing Apria’s services. By my calculation, the $548.24 I have already paid to Apria this year is more than a reasonable rental value, hence I would be due a refund. (A medical device costing $1500.00 and lasting five years would yield a basic monthly rate of $25.00, or $300.00 for the year, not including a fair profit and interest.)

This does not mean I would be satisfied by having to pay for health benefits that were previously covered by available PERS plans, and I would pursue this matter further with PERS.

Chronology

In March, 2010, after an examination and follow-up sleep study, Axxx xxxx, D.O., with Dignity Health/Mercy Medical Group, gave me a prescription for a CPAP (continuous positive airway pressure) home medical device. My insurer at that time was Blue Shield of California, which directed me to Apria Healthcare, 1450 Expo Parkway, Sacramento, CA 95933 to pick up a CPAP machine. This device was effective in treating my sleep apnea and was provided at no charge. Similarly, associated accessories such as sleep masks, hoses and filters were provided to me at no charge.

I use the CPAP every night. In November, 2015, I noticed that my CPAP began making noises associated with mechanical wear, and the Apria representative at Expo Parkway advised me that it was time for a new device. According to Apria, my personal physician, Dxxxx xxxx, M.D. wrote a prescription for a BIPAP (an upgraded form of CPAP) on November 5, 2015.

I had made several calls to Apria for appointments and never received a return call. Since my machine was failing, I simply went to the Apria office on Expo Parkway in Sacramento on Friday, November 20, 2015. The situation at the Apria office was chaotic, and many customers were waiting for extended periods and disgruntled. After some time I was able to talk to the Apria clerk and turn in my old CPAP equipment. I was issued a BIPAP. I was told the technician was not available to calibrate my machine. I recall I was told that there were instructions for this “on the net”. I found a Web site that did have step by step instructions for calibrating the BIPAP, and I called Dr. xxxx for information on
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recommended settings on the machine.

As of December 31, 2015, Blue Shield was no longer available to my wife and me, who are Public Employees Retirement System Annuitants, and we enrolled in PERS Care Anthem Blue Cross, beginning in 2016. We did not receive medical cards for several months. Some time in May, 2016, Apria informed me that I would now have to pay a $14.00 per month deductible fee for my BIPAP. Apria also insisted on being able to directly charge my Golden 1 Visa card in order for me to continue to use my BIPAP. Without a CPAP or BIPAP, I stop breathing 50-100 times per night, according to my sleep study. I had little choice in this matter and was told I had to pay for the months of Blue Cross coverage up to May, 2016, this reflected in a charge of $48.82 on May 17, 2016.

On May 21, 2016, I was charged an additional $14.00 by Apria, which I was told was the normal monthly charge. On June 21st, I was charged another $14.00, which I assumed would occur monthly for the duration of my using the BIPAP.

On June 22, 2016 Apria charged $443.18 to my credit card account. I was dismayed and upon inquiry was told this was the “yearly deductible” that was required by PERS Care Anthem Blue Cross. My understanding was that these payments would occur until my payments equaled the cost of the BIPAP. After a brief online search I found that my BIPAP, a ResMed AirCurve 10 sells for about $1500.

On July 21 and August 22, 2016, Apria charged me $14.00, a monthly fee I regarded as a usual co-pay. However, on August 22, I also received a bill from PERS Care Anthem for $864.00 for “Health Services” from Apria. Since I had received no services from Apria other than using the BIPAP they provided in November, 2015, I made a call to PERS Care Anthem and spoke to Ms. XXXX XXXX. She was very helpful and informed me that I did not have to pay $864.00 for Apria “Health Services”. Subsequently, my Visa card was charged $68.24 by Apria for reasons unknown. I had received no notification and no bill.

Because of this, I have contacted my credit union, Golden 1, and registered a dispute complaint with XXXX, teller #78709, dispute number 107465, pending a settlement with Apria over its billing practices and terms for my use of the BIPAP.

Appendix: Widespread Complaints about Apria Healthcare

A cursory search of the Web indicates that my complaint about Apria Healthcare is far from rare. Thousands of complaints about Apria Healthcare can be found on the Web at the following sites: The Better Business Bureau BBB.org (903 complaints in the last year alone); PissedConsumer.com (757); ConsumerAffairs.com (the top 666 complaints about Apria Healthcare are listed ); complaint board.com (7); [redacted].com (30);
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Scambook.com (1);HissingKitty.com (5); Gripeo.com (8); Yelp.com (16); Trustlink.org (7); mrpulltabs@tripod.com (4); and one particularly bitter consumer created a website
dedicated to Apria: www.apriasucks.com. Again, this is far from a thorough search.

Additional Resources:

California Department of Insurance
California Department of Public Health, Home Medical Device Retail License Division
State Of California Department of Justice, Office of the Attorney General
California Department of Consumer Affairs
Federal Trade Commission/Bureau of Consumer Protection

Sincerely,
Rxxxxx Xxxxxxx
XXXXXXXXXX@sbcglobal.net

I have exactly the same problem with Apria. Rental? I didn't agree to a rental and they billed my insurance for the whole amount. The amount they billed is about 3X what the exact equipment costs at a CPAP company on the internet. THREE TIMES MORE, not "national retail price."

The amount they debited my bank account was different every month and I couldn't get a straight answer from them why. What kind of rent changes every month with no notice? Then they told me it was paid in full, but here comes another debit the next month. I tried to return the unit last month and the guy told me I should keep it because it's paid for. Then I got ANOTHER form from my insurance company saying "you may owe $1, 290" because they've denied the latest claim.

I canceled my card and called the state anti-fraud unit. Am still waiting for a call back from insurance - but Apria has sent so many duplicate claims that the insurance company denies every claim from them now. What a goofy way to do business!

The Manager of Apria
Kasier send me (Dennis Straily) to you for a RESP. Kasier would paid 80% for the RESP and I would have paid 20% for it. Apria sent me the wrong RESP. It was installed by William Devor, but he or Apria change is to rental without letting me know it was a rental . It was the wrong one so I didn't use it. But when I return it. Apria wouldn't take all of it back. Left me with a humidifier that will not work without RESP. Apria will not refund any money are take back the humidifier, Apria will not took to me. This is a poor way to run a company. Apria is still billing $89 dallors for service that I didn't use.

Dennis Straily
10314 Princess Joann Road Santee, Ca. [protected]
Account # 0905clu097

The reason why your mask is so costly, is because of the cost your healthcare insurance decided on. See Apria has a national retail price of all there equip. What happens is every home medical supply comp that offers equip of the same, will show the same national retail price. It all depends on the contracted amount your insurance had decided was a decent amount for the type of equip your receiving. And what also plays a great factor is what kind of policy you have as well. weather you have an 80/20 policy. where you have to pay a 20% copay. Also do you have a year Deductible? for example if Apria says that the national retail price of a Cpap Headgear was $479.00 and the ins said our agreement is $250.00 Apria has to adjust off $229.99 and make that none billable to you. But $250.00 is. IF you have a 80/20 policy then you would owe a $50.00 copay. But if your insurance says you have a $500.00 year deductible that has not been met they may take there part they owe, and tell Apria to bill you it all. making you pay $250.00

Apria Healthcare is by far the worst company I have dealt with and that expands from Missouri to Arizona. Customer satisfaction is not their #1 priority and they tell you what you want to hear, not what you need to hear. Returning phone calls? Extremely poor. If you don't have enough operators, hire some of these people that really needs jobs right now. From equipment pick up to turn in, it's unorganized. I waited for nearly an hour after my appt time in the lobby for my initial equipment pick up. I'm an ex-military man, so I'm all about being on time and being on time is 15 minutes early. I cancelled my appt and expressed my complaint. I got no call back to reschedule or talk to me about my concerns. I myself called back 2 weeks later finally and rescheduled. My billing was a catastrophe from the beginning. I finally was so frustrated, I turned my equipment in, which took 2 tries, because they were supposed to be at my home during a time between 1-5pm, but they came at 11:30am and left a note on my door. No prior phone call to see if I was there or to warn me they were coming, in addition I took off work for 1/2 day to get this done. Try #2, again a specific time was set this go around for 5pm, guess what?, they shows up at 2:30pm, again no phone or warning. I'm no overall dummy and I took the whole day off from work. Good thing ay? Unbelieveable. I thought I was done with Apria, finally! Wrong answer, I was still in their clutches. To make a very long story short, I was told I had no more outstanding payments and almost 3 months later I get a call from a collections agency saying I owed Apria $75. I received no phone calls and I did not receive any mail informing me about this. I have a 750+ credit score and pay my bills; I am a get it done and complain about it later type of guy, so I paid the amount and called Apria. They gave me no reasonable explanation and I am fuming from the top of my skull with this company, plus they didn't give me an answer on if it would be on my credit report or not. The collection agency that contacted me was more sympathetic and helpful than Apria was for the year I was with them. I personally made two admin changes to there policies alone, because of the issues I had. Whoever these executives are at Apria making the big $$ to create policies and procedures, must be out golfing all day. Or, they just make up the policies and don't follow-up or insure they are being implemented. That's why you make 6 figures, earn what your being paid. I vowed to spread the word never recommending Apria Healthcare to anyone and warn them about their practices, or lack-there-of. WARNING! DO NOT USE THIS COMPANY! PROCEED AT YOUR OWN RISK!

Norm Payson(CEO Apria HealthCare) has previously been Chief Executive Officer of two publicly traded health plans, Oxford Health Plans as the "turnaround CEO" [protected]) and Healthsource, Inc. as co-founder and CEO [protected]). Prior to Healthsource, Dr. Payson was Chief Executive Officer and Medical Director of a 120-doctor physician group practice. He became the "darling of the HMO's" by dropping sick customers that that were using the insurance, raising premiums of the healthy customers, and denying coverage to new customers with preexisting conditions. With more profits and fewer customers, he was able to reduce administrative staff. Sure enough, the company became Profitable! These practices will soon be considered illegle in the new government Health Care Program. It takes a certain type of personality to do this kind of dirty work. Those people are called "Sociopaths", and are usually found as characteristic of criminals.
Norman's annual income while at Oxford was $75M and $115, 375, 414 when he excersised stock options. Now he make far more than that. His total worth is estimated to be over $1B.
Is this a Great Country or What?

Couldnt be more right on

If you want a healthcare company that has very few phone reps who know what they're doing and order fillers who know what they're doing, don't choose Apria.

I've been waitting for crutches for 3 weeks. Referal # 6273241, was told 3 times that someone would call me the same day to setup delivery. After the 3rd call to them some from a [protected] number called to tell me that they are not doing crutches right now. I asked what that mean and they replyed that they are not doing crutches now and I will now be getting crutches from them.

I've been waitting for crutches for 3 weeks. Referal # 6273241, was told 3 times that someone would call me the same day to setup delivery. After the 3rd call to them some from a [protected] number called to tell me that they are not doing crutches right now. I asked what that mean and they replyed that they are not doing crutches now and I will now be getting crutches from them.

Apria is very poorly run and have been getting worse for years. I have been a vent patient for over ten years and it just keeps getting worse. My biggest complaints are due to someone in the company thinks one size fits all and that is just impossible for a vent patient. They send you things that will not work and don't care. The answer is always well thats just the way it is.
Well I am here to tell you when they go out of business due to the way the treat people they only have to look in the mirror to see why. The supplies they send me will not work so I have to but my own and the list gets longer each day. But they just keep sending unsafe neckbands, nebulizer cups, Things that don't fit each other. I guess they don't realize we are disabled and can not use the things they send. Also can't afford to go out and buy our own? But they don't care its one size fits all. When someone starts a new company they will be left in the dirt!

They sent me to collections for a maintenance agreement I never ordered and they continue to bill me. I told them to stop and they said talk to my insurance company; they supposedly ordered it. Aetna said no way they ordered it. Apria was very good when I ordered my first CPAP 10 years ago.

I was directed to Apria by my doctor for a CPAP machine. Although the initial consultation was very thorough, I was shocked to discover that Apria is charging my health insurance company $244 a month to rent the CPAP machine, on top of my $18 monthly payment. That comes to a total of $2620 over the ten month "rent-to-own" contract period. The identical equipment costs only about $400 from online suppliers. Furthermore, when parts like filters and tubes needed to be replaced, they were never sent, and at the end of 10 months, Apria refused to fulfill the orders, saying that the equipment was now mine and I would have to replace it at my own cost. This is the kind of ripoff that results in huge medical costs. I am shocked that the insurance companies are willing to pay for such outrageous charges.

Apria is the worst run company I have ever dealt with. To think that they are a healthcare supplier makes it even worse. The incompetency at every level is astounding. I never received a shipment when it was promised. Every time I called I was placed on hold for at least 10 minutes, and usually longer. No one at the company would take responsibility when things went awry. It was a most frustrating interaction. It turns out that there are a number of alternatives and I am now doing business with Oxy The service is very effecient. I am able to get a person on the phone and have an intelligent conversation about my needs.

A dissatisfied customer

I work for Apria Healthcare and this the starndard st by the company nation wide. If you are a new customer you get treated like the most important person, until your first delivery then no one cares about you anymore. It's all about making money. The prices charged are way out of line. The company pays $17 for each nebulizer and charge you $288 to purchase, and renting them will cost you $54 a month. Some customers have been renting their nebulizers for more than five years. It is praying on the sick and elderly. It makes me sick charging people like this.

This place is horrible. We've been paying them normal payments but it wasn't enough for them apparently because they ILLEGALLY accessed our bank account and withdrew over $900! We filed a police report against them and got our money back. I also started a website dedicated to bashing these jerks over at: apriasucks.com

O work for Apria, they treat their employees as bad as they treat their patient's. Any company would be better than apria. You have the right to choose your DME company

anyone know of a better provider? I need to seriously change cuz Apria customer service SUCKS

If you somebody would like to be a witness for a Denver law firm in a case against Apria Healthcare, please contact Abbey at acohen@irwin-boesen.com or at [protected]. Our case involves Apria's failure to provide and maintain oxygen equipment for one of its patients.

I am in florida and apria is the worst company I have ever dealt with. I am dying, and get no responses from them, except [censored]. we all need a group lawsuit lawyer that can find justice. maybe when I die, my siblings can benifit from my death, that apria caused. john hillock [protected]

These people are horrible. If I couldn't find a job and couldn't eat I'd starve to death before working there. Please SOMEONE put them out of business before someone you care for dies because of their lack of caring or their lousy attitude. THEY JUST DONT CARE!

Apria continues to bill for rental of the cpap unit that was purchased in full. I continuously call, write, refuse to pay them. I have challenged the collection agency and continue to get the runaround. I have spoken with the middletown, ny office manager and made an agreement to send a final payment (compromise) and continue to get billed. I think I may start to make check payments monthly in the amount of $0.01.
I have two friends who are experiencing the exact same situation.

My name is carl marcois I worked their as a delivery driver, as I have mentioned before. I feel for all you patients out there. I know that when I worked there the company was using unethical practices to obtain more money from insurance companies. half the time they did not deliver what they were suppose to deliver. james donohue, based out of henderson, nv. who was my miserable boss from hell really does not care about patients or people that are sick. it is all about money and greed. I can not and will not treat patients or people like farm animals, actually farm animals get treated better. this has to be the worst of the worst companies that I have ever worked for.. I would like to see them dismantled and shut down. any comments by patients or former employees would be appreciated. thank you, carl 01/04/2012

Apria health care.. I hate them.. I tried to log on complaint.. but there is no way...! I seeked brest pump rental from apria through insurance... with change of insurrance I kept cross checking the amount I need to pay with the breastpump rental... but evrytime the caller (customer service person said I have to pay only $5 per month and no more) then when few months passed, I came to know I am being charged more than $50 per month... which is hugh! it was like a shock to me.. we called back to customer service and they said nothing is in their hand... my question is if they r not aware of charges.. who made them for customer service?
I can never forgive apria healthcare... for what they did.. after all this I ended up paying more that $250...

Shame on u apria!

Apria is the worst company I have ever dealt with. I have struggled for a year to get cpap supplies. I started with them in ny and then got transferred to california. no one returns my calls. I end up calling ny after hours due to the time zone difference begging for someone to call me back and no one does. I sent an e-mail and got an 800 number. after spending the entire afternoon on the phone with them - the final answer was we can not help you you have to call the ny office when they open. I had not gotten any supplies in a year — and am doing two things (1) going to another doctor that does not use apria and (2) going to find a lawyer

please help me i need trachs for my 3 yr old daughter.

Norm Payson(CEO Apria HealthCare) has previously been Chief Executive Officer of two publicly traded health plans, Oxford Health Plans as the "turnaround CEO" [protected]) and Healthsource, Inc. as co-founder and CEO [protected]). Prior to Healthsource, Dr. Payson was Chief Executive Officer and Medical Director of a 120-doctor physician group practice. He became the "darling of the HMO's" by dropping sick customers that that were using the insurance, raising premiums of the healthy customers, and denying coverage to new customers with preexisting conditions. With more profits and fewer customers, he was able to reduce administrative staff. Sure enough, the company became Profitable! These practices will soon be considered illegle in the new government Health Care Program. It takes a certain type of personality to do this kind of dirty work. Those people are called "Sociopaths", and are usually found as characteristic of criminals.
Norman's annual income while at Oxford was $75M and $115, 375, 414 when he excersised stock options. Now he make far more than that. His total worth is estimated to be over $1B.
Is this a Great Country or What?

I have been with apria for two years and have nothing but trouble since day 1. My 3 yr old daughter has a trach and we need new ones but we dont receive them. I have doctors orders for 2 a month but we only receive 2 every 6 months. Somone has to correct this before my daughter is dead because if that happens i don't care what i have to do i will sue them. If anyone can help me please call me at [protected] or email me at sarahhazel_2011@yahoo.com. Thank you please save a life.
Sarah Hazel sedalia, MO

Aprea is truly terrible, and I think they and my former sleep therapist may have scammed me. The sleep therapist told me that my insurance company was insisting that I now get all cpap equipment through Aprea. My insurance company later told me they said no such thing. Aprea is also adding charges to my account that my insurance company has told me they are "100% sure" I do not owe. Aprea will not return my calls. When I have gotten through to someone, I have been "accidentally" disconnected or just transferred on to an answering machine which no one responds to. I continue to get harassing phone calls from call centers in India about my alleged bill. Do not deal with this company.

Called twice to inquire about an order status. Both people that answered were rude.

I bought a CPAP Z2 auto #hd60-6010 and does not work as it was supposed to and they will not let me return it for a refund as it is past 30 days. I bought the unit on Nov 1 This is not what the sales person lead me to belive when they sold it to me! It is travel Z2 auto by breas and it caused 6 Bloody noses.

i was refered to Apria by my insures Kaiser for a cpap machine for my snoring sleep disorder i asked apria to send me a bill so i could pay them and after i asked 4 times i was told no we will not send you a bill you must pay by credit card now over the phone before we will send it out to you

It is unacceptable what the wait times are waiting for assistance with Apria Healthcare. I do not recommend working with this company. I waited 1 1/2 hours and was so upset by the time someone answered. It ruined my whole day.

I was charged on Sept.15th for supplies...hoses, masks, filters etc. My insurance company was billed as well. I cannot get expedited shipping and they would not connect me with a supervisor.

After 4 phone calls finally spoke to therapist. She said to call an 800 number to set up appointment so my machine can be evaluated. I called to set up appt at local office in south san francisco. No appointments available until may 12. Cannot at that time..will be on vacation so appt set for may 17.
This is unacceptable to have to wait this long.

Told by my insurance that my wife's breast pump was bought and paid for but Apria says otherwise, told Apria contact my insurance company but they still insist on calling me

I usually get changed $9 monthly, why is it that you debited my account for more $55.00, please send me an explanation ASAP!

I am very upset I cannot get c-pap supplies already paid. I stop breathing at night when I'm asleep. I need sterile hoses and face .masks for my machine. I need expedited shipping 2nd day UPS or FedEx. They did not have a supervisor in the Ocala, FL office. WHY ? I spoke to Mel A. and he treated me like I was an idiot.

I have not had even marginal service from the service people who answer when I call from Phoenix Arizona. I wish I had never switched companies. I have had many bad experiences with these guys. However today I called to inquire where my mask and tubing were after automatically ordering it from a phone call. It never came so I called and Sean answered the phoenix he was polite understood I needed it today since the tubing broke he set it up so I could go get it. I was satisfied with that but my old company Pacific Pulmonary would have delivered it to me today. So better but not good.