Ulta Lab Tests
Reviews and Complaints

10/10 customer service every single time. Quick response and very nice, helpful and hardworking people on the other side of the line every time I need them. They always respond quickly and are super friendly and helpful. I can always count on them to assist me whenever I need it.

Enterprise customers - BEWARE. I own a highly-rated company that serves high net worth professionals and known individuals in town and it was a mistake to even put our name on the Ulta directory. Ulta Labs is simply a platform or middle man but having worked with their corporate leadership and subordinates - they do not care about you, your patients, their customers, and are just happy to get the dollars. They are an economy platform for a reason. And you'll get what you pay for. As an RN - I own a concierge infusion company and we offer mobile lab visits on the side. Long story short, I reached out to their phlebotomy liaison to get help understanding collection instructions on two tests I have never drawn before. Not only did I not get my questions not addressed or completely ignored by *** - they told me that I "wasn't ready" and they didn't provide "training". Mind you - I was just asking a question - because I wanted to be sure I understood the collection instructions and that my patient's test will be successful and the results will be accurate. And that's what truly caring, thoughtful, responsible healthcare professionals do - even the best of the best doctors and providers I worked for - is ask questions for clarification. But not Ulta - you ask them a question- their PHLEBOTOMY liaison of all people who you'd expect to be competent - and you will be met with such arrogance and condescension. I've dealt with numerous vendors and major companies and never have I experienced anything like it. They terminated our account without an email and called the customer involved directly. I only found out about it from the customer since they didn't respond to my last email. How unbelievably unprofessional is that? You can't make this stuff up. The experience I've had exposes what ***'s true company culture is about - thoughtless, greedy and celebrates low-performing, incompetent, sleazy employees and leadership - instead of holding them accountable.

I ordered a set of lab tests on 1/27/23 and the instructions in the confirmation email I received said in bold font to bring a specific form to the test lab. The business did not provide this form nor is there any way to access the form on the business' website, which means I paid for a service I am unable to use.

The office at *** said they dont accept the lab slips from this lab. They were empty and yet refused to see me without an appointment that was over a week away and they said they had turned other patients away with the same slip even though the website clearly states you can walk in wthout an appointment and the entire place was empty.

has been really rude to me. They're telling me that my last medical test, which I ordered on 3/2/23, doesn't qualify for the code ULTADB23 for a 20 percent discount. But guess what? I got another email with the code ULTAEEBA, and when I apply it, the discount works just fine. I even have a screenshot to prove it! I went ahead and placed the same order for the medical test with the discount in my queue. So now I'm asking them to give me back the $2.59 difference. I've spent so much money on tests for my elderly mom through this company, and yet they're not treating me like a loyal customer. Honestly, I wouldn't recommend this company after the way I was spoken to by the representative today. All I want is my refund, which is really nothing compared to all the money I've spent.

This issue, presented by the ordering physician, involves a patient's billing confusion. Born on 7/15/1998. Labs were ordered and collected at a facility. Unfortunately, the labs were mistakenly sent to his insurance despite being prepaid, resulting in no balance. Surprisingly, UPMC health plan is now charging the patient $856.37. Both UPMC and Ulta are refusing to address this issue. Although Ulta refunded part of the lab cost, the error occurred when labs were submitted to insurance unnecessarily. Consequently, the patient faces a significant charge, which seems fraudulent given the prepaid nature of the labs.